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[BUG-9544] Adding items to the same slot as The TMP body or most Mesh Items will cause the body to go invisible. #17032

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sl-service-account opened this issue Jun 26, 2015 · 6 comments
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[BUG-9544] Adding items to the same slot as The TMP body or most Mesh Items will cause the body to go invisible. #17032

sl-service-account opened this issue Jun 26, 2015 · 6 comments
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sl-service-account commented Jun 26, 2015 •
edited by sl-issues-importer bot

Steps to Reproduce

I was discoving the route of the problem to why the bodies from The Mesh Project were becoming invisible at times, I found the problem.

Actual Behavior

So I, some friends of mine and many of SL player base who have The Mesh Project have at some point come across the problem of the body itself becoming invisible to other people and then eventually to yourself without a relog you are bodyless. I have tested on a few people myself included on to what causes this and I have come across the problem. If you add any attachment no matter what it is, will inevitably caused the body to become invisible, it is only a matter of time. For example, I have a Scythe, it should attach to the spine which is where The Mesh Project body is attached, if I press ADD as to not remove the body after a short period of time the body will become invisible, however; If I attach the Sycthe to the Chest through "ATTACH TO" Move it with edit onto my back where I wanted it to be, I have no problems and since doing so (Over 10 days a go) My body has not gone invisible once. My friend who has had this problem for a long time, more than I have I told her to detach everything and then add everything back but make sure there is no other thing attached to her spine (causing her armor to stay off for a while) a week down the line and she has not lost her body, coincidence? I think not. This seems to be the problem causing the bodies to become invisible. This needs to be fixed as now the problem behind it is identified.

It is not just the TMP body, it is generally a few mesh items. I just used the TMP body to discover the problem, Anyone with the same problem will see this work if they detach all other things from the Mesh items slots.

Expected Behavior

I was looking for the problem, I expected nothing less than to figure it out.

Other information

Please fix this as soon as possible, or even look into a way to. This is a SL worldwide problem that now the source has been discovered meaning a fix can be made. This is the set up on my pc I have, I can not physically get the other people I used in this test, but here is mine. http://gyazo.com/e68c5944577e3797336500126076cb71 - Using Firestorm
This is my PC Set up: http://gyazo.com/89966394778e030701396ce5f4863cb0

This is the set up of the person I mentioned I fixed their problem; Both Information: http://gyazo.com/429ef2f934e70e1b1e3ccb2b2c626917

Here are a few items you can add to the spine or placment of the mesh items to let's say, reproduce the problem so you know:

https://marketplace.secondlife.com/p/Kosa/6526751

https://marketplace.secondlife.com/p/Y-Judge-Shu-Mesh-Furry-Friendly-DEMO/6743730

https://marketplace.secondlife.com/p/Agiz-Bow/2428014

And this is the item I used to find the problem: https://marketplace.secondlife.com/p/Umbra-Soul-Snatcher-Scythe/3223264

Links

Related

Original Jira Fields
Field Value
Issue BUG-9544
Summary Adding items to the same slot as The TMP body or most Mesh Items will cause the body to go invisible.
Type Bug
Priority Unset
Status Needs More Info
Resolution Unresolved
Reporter DreamMystery (dreammystery)
Created at 2015-06-26T20:58:08Z
Updated at 2017-07-07T15:50:08Z 
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2015-06-26T22:00:53.297-0500',
  "Is there anything you'd like to add?": 'Please fix this as soon as possible, or even look into a way to. This is a SL worldwide problem that now the source has been discovered meaning a fix can be made.',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'So I, some friends of mine and many of SL player base who have The Mesh Project have at some point come across the problem of the body itself becoming invisible to other people and then eventually to yourself without a relog you are bodyless. I have tested on a few people myself included on to what causes this and I have come across the problem. If you add any attachment no matter what it is, will inevitably caused the body to become invisible, it is only a matter of time. For example, I have a Scythe, it should attach to the spine which is where The Mesh Project body is attached, if I press ADD as to not remove the body after a short period of time the body will become invisible, however; If I attach the Sycthe to the Chest through "ATTACH TO" Move it with edit onto my back where I wanted it to be, I have no problems and since doing so (Over 10 days a go) My body has not gone invisible once. My friend who has had this problem for a long time, more than I have I told her to detach everything and then add everything back but make sure there is no other thing attached to her spine (causing her armor to stay off for a while) a week down the line and she has not lost her body, coincidence? I think not. This seems to be the problem causing the bodies to become invisible. This needs to be fixed as now the problem behind it is identified. ',
  'What were you doing when it happened?': 'I was discoving the route of the problem to why the bodies from The Mesh Project were becoming invisible at times, I found the problem.',
  'What were you expecting to happen instead?': 'I was looking for the problem, I expected nothing less than to figure it out.',
}
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Whirly Fizzle commented at 2015-06-27T03:00:53Z

Heya DreamMystery,

Does the TMP body/other attachments tend to go invisible right after you have changed region (by teleporting or crossing a region border) only?
If so, it sounds like your problem may be BUG-7761 &/or BUG-6925.

In the BUG-7761 case, after a region change, the TMP body would still be visible on the screen of the person wearing the body and it will still show as worn in inventory but all observers would see the body missing.
This is because the body attachment has fallen off serverside but is still attached locally in the viewer.
When this happens, all attempts by the body wearer to detach the body will fail until they relog. So when you have this problem happen, if you cannot detach the mesh body or whatever attachment is affected and scripts in the affected attachment are unresponsive, it is very likely to be BUG-7761.
BUG-7761 is also more likely to happen to stacked attachments, where more then one attachment is worn on the same slot.

In the BUG-6925 case, this is a problem with attachments falling off after a region change where the attachment has fallen off both locally in the viewer and serverside. So the affected attachment will be gone for both the wearer and all observers.
In this case the attachment will show as unworn in inventory.

  • Does the mesh body always turn invisible after a region change?
  • When other people tell you your mesh body is invisible but you can see it yourself, are you able to take it off without relogging? Are scripts in the body responsive? For example, can you change the alpha sections with the body HUD?
  • When the mesh body goes invisible to yourself, does it still show as worn in inventory?
  • When the mesh body goes invisible to yourself, if you right click the mesh body or zoom your camera out and back, does the body then become visible again? If this is the case then this may be related to BUG-7239, which a problem with the viewer not loading the correct LOD

If your problem does turn out to be BUG-7761 or BUG-6925 (attachment has fallen off either viewer or server side), rather then a rendering type problem (where the mesh is just failing to load correctly for yourself or observers), then there is a fix for this in the BigBird-RC viewer (well, a fix for BUG-6925, Im unsure if this also fixes BUG-7761).
Are you still able to reproduce the problem on the BigBird-RC viewer? This can be downloaded here: http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.31.302640

If you can still reproduce this on the BigBird-RC viewer, after running a session where the problem reproduced, note down the SLT time the problem reproduced and if the problem happened after a region change/teleport, note down which 2 regions you teleported between and after logging out from that session, attach your logs to this issue using More Actions -> Attach files.
This page tells you where to find your logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

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DreamMystery commented at 2015-06-27T09:41:17Z

Good day Whirly Fizzle,

It does happen after you port a lot yes, but, not only then... You can just be stood in the same spot and all of a sudden it will dissapear, you can open Style hud and it will just dissapear, teleporting is only one way that makes the body become invisible. It is not the same as that bug (I read that one first) this is completley different. It doesn't actually detach itself it is just invisible to people in SL, it is still attached but unable to be detached.

  • Not always, it can be triggered randomly on it's own, teleporting, style mode, alpha hud... Just standing there and it will go invisible, this is due to the texture clash.
  • No, you have to relog. You are in no way able to detach the body only detach the alpha, which means you would revert to the standard SL body, after a relog you would then be wearing both bodies. To avoid losing this you keep only the body on one slot. You can not see it in style mode, you can not see it in the alpha hud, it is invis and unresponsive.
  • Yes, it is in your worn but you are unable to do anything with it, no interactions available.
  • No, there is no other way to make the body visible without a relog.

I know this is not related to them problems, as I said: I tested this on a few people one of which had like a month of everyday the body detaching. As soon as I did this to them and made only her body in the slot for "spine" it has not happened once. This is a week later which is why I know I am sure the problem is in this post, not in them.

It is not only teleporting that makes it go invisble, it will just happen if something is in the same slot.

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Alexa Linden commented at 2015-06-29T16:14:45Z

Thank you Whirly and DreamMystery. As Whirly said above, can your reproduce this issue with http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.31.302640 ? If so can you please attach a copy of your log files. This will help us narrow down the potential cause of this issue. Thanks!

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Greenicecubexe commented at 2015-07-06T23:57:01Z, updated at 2015-07-06T23:58:24Z

So sorry for late reply, REAL LIFE happened,
So I don't get where I am supposed to find in which log it is?
I have had this happen twice to me since I made the post as I accidently added things to my spine, once today (6/07/15) and once about a week a go, I have 3 characters and all have TMP body, It happened to all of them.

I have 2 crash reports that say they were updated today and one called "Second Life" ... Help?

(It's DreamMystery btw, this is the account it happened to today)

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Whirly Fizzle commented at 2015-07-07T17:22:57Z

This page tells you where to find your logs: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

You didnt give your system information but, presuming you are on Windows:

  • Make sure hidden files & folders are set to show on Windows - see Option 1 on http://www.sevenforums.com/tutorials/394-hidden-files-folders-show-hide.html
  • Browse to C:\Users\ [USERNAME] \AppData\Roaming\SecondLife
  • Inside the SecondLife folder, you will see a folder named Logs.
  • After running a session where you reproduce this issue, before relaunching the viewer, zip up the Logs folder & attach it to this issue using More Actions -> Attach files.

The Logs folder only stores the last 2 sessions - secondlife.log is the current session if you are logged in, the previous session if you logged out. secondlife.old is the session before that. Older session logs are overwritten.

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Saeros Linden commented at 2017-07-07T00:45:01Z

Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!

@sl-issues-importer sl-issues-importer bot mentioned this issue Feb 14, 2024
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