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[BUG-9428] Users using older viewers are unable to leave groups with >5k members on regions running 15.05.28.302161 #16931

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sl-service-account opened this issue Jun 9, 2015 · 2 comments

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@sl-service-account
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I'm filing this just as a heads up for support.

  • Users running out of date viewers (both LL and TPV) will be unable to leave any group they are a member of if:

    • The group has more then 5000 members.
    • They do not have abilities in the group which allows them to load the group member list.
  • Leaving the group will silently fail.

  • This problem is grid-wide after todays main channel roll to server version 15.05.28.302161.

  • Problem appears to affect any viewer which does not have the group bans code merged in.

Affected LL viewers

Any build on the 3.7.7 codebase or earlier which does not have any of the group bans code.
For example http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.7.289405

Known Affected TPVs

  • Older versions of Firestorm viewer, 4.6.7 or earlier.
    4.6.9 release and 4.7.1 beta are unaffected

  • Current release of CtrlAltStudio Viewer
    1.2.3.42797 Alpha, 18 Mar 2015
    http://ctrlaltstudio.com/viewer

  • Current release of Catznip viewer
    Catznip R9.0 (2014-05-09)
    http://catznip.com/index.php/Latest_Release

  • Current release of Exodus Viewer
    Version 13.09.21.1
    http://exodusviewer.com/downloads.html

    Steps to Reproduce

  • Login on http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.7.289405

  • If you are not already a member of a large group with 5000+ members, join one.
    Example group for testing: Firestorm Support English - secondlife:///app/group/3a1be8d4-01f3-bc1a-2703-442f0cc8f2dd/about

  • Attempt to leave this group.
    People -> Groups -> Right click the group -> Leave.

    Observed Behaviour

  • After clicking "Leave", nothing happens and you are still a member of the group.

  • Logs show only:

    2015-06-09T23:51:27Z WARNING: LLFetchGroupMemberData::~LLFetchGroupMemberData: Destroying pending group member request for group_id: 3a1be8d4-01f3-bc1a-2703-442f0cc8f2dd
    2015-06-09T23:51:27Z INFO: LLFetchGroupMemberData::LLFetchGroupMemberData: Sending new group member request for group_id: 3a1be8d4-01f3-bc1a-2703-442f0cc8f2dd

    Expected Behaviour

  • You should see a notfictaion in the viewer saying "You are currently a member of [GROUP NAME]. Leave Group? OK/Cancel"

  • Clicking OK removes you from the group.

Original Jira Fields
Field Value
Issue BUG-9428
Summary Users using older viewers are unable to leave groups with >5k members on regions running 15.05.28.302161
Type Bug
Priority Unset
Status Been Triaged
Resolution Triaged
Reporter Whirly Fizzle (whirly.fizzle)
Created at 2015-06-09T23:21:10Z
Updated at 2015-06-10T17:53:52Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2015-06-10T10:04:34.203-0500',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': '.',
  'What were you doing when it happened?': 'Filling in...',
  'What were you expecting to happen instead?': '...',
  'Where': 'Any region.',
}
@sl-service-account
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Paige Theseus commented at 2015-06-10T15:04:34Z

I've only tried once, but it seems that ejecting someone from such a group also fails when the member is using one of the affected viewers.

@sl-service-account
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Whirly Fizzle commented at 2015-06-10T17:52:34Z, updated at 2015-06-10T17:53:52Z

I haven't been able to reproduce that yet.

When using Second Life 3.7.29 (301305) Apr 27 2015 11:41:55 (Second Life Release), I can eject (or ban) my alt from Firestorm Support English when the alt is logged in on Second Life 3.7.7 (289405) or when the alt isn't even logged in.
The alt does not have the ability to load the group members list in that group since Tuesdays roll.

I can also eject my alt from Firestorm Support English when both of us are using Second Life 3.7.7 (289405).

I did get bitten by SVC-32 though, which makes it appear to the alt that they didn't actually get ejected until they relog - the group name remains in the group list and they can continue to chat in the group after ejection.

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