[BUG-8414] IMs & Group notices not going to email when offline #16022
Comments
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Whirly Fizzle commented at 2015-02-07T23:13:40Z There has been another spate of this problem in the last 2 weeks - see http://community.secondlife.com/t5/General-Discussion-Forum/Offline-IMs-no-longer-going-to-email/td-p/2894149 |
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Fallacy DeCuir commented at 2015-02-07T23:28:40Z Ugh. Well, at least I'm not the only one affected by it. lol |
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StealsAndDeals Blogger commented at 2015-02-07T23:31:13Z [My post from the above link just to reiterate] Strangely enough, this also includes email logs from my scripted subscriber system and submission system that get regularly emailed to the same address. These logs get sent whether I am online or not - these logs are automatic, sent throughout the day every day and directly sent to my email. Only 20% (or less) of any messages that are supposed to be delivered to me by email from SL are going to my email address at yahoo. For whatever reason, it seems the emails are not actually being generated and sent from SL. I have checked the devices and even flushed the logs to make sure there were no errors in SL. The local chat whispers are telling me that everything is being sent (and a copy of what was sent posts in local) to the same address I have used for years but nothing ever arrives in my email. This is not a spam or filter issue as my email address has been receiving these SL related emails for years. And I am still receiving some of the emails but definately not all. My alts are receiving emailed offlines as normal. This is definately an issue and needs to be addressed. |
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Whirly Fizzle commented at 2015-02-07T23:46:59Z Fallacy, are you also using Yahoo email? |
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Fallacy DeCuir commented at 2015-02-07T23:53:55Z, updated at 2015-02-07T23:56:47Z Yeah I am actually. Hmmm. I wonder if Yahoo screwed the pooch. They've done it before with emails being sent from iPhones, with attachments. after testing Ok I sent 2 diff alts an IM while they were offline. They use 2 diff emails, neither of which are Yahoo. Neither alt got the IM. Sooo, yeah. |
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Whirly Fizzle commented at 2015-02-08T00:13:30Z What region did you send those IM's from? I'll try. |
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Fallacy DeCuir commented at 2015-02-08T01:32:19Z Clutter |
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Whirly Fizzle commented at 2015-02-08T02:01:55Z Okay I (Whirly Fizzle) sent my offline alt (Kippy Adored) an offline IM, an offline inventory offer (passed an object) and sent a group notice for a group Kippy is in. I got no emails for the offlines sent from Clutter region but I got all 3 emails (offline IM, inventory offer and group notice) sent from Testylvania Sandbox. I'll repeat that test a couple more times and see if only Clutter fails. |
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Whirly Fizzle commented at 2015-02-08T02:16:01Z, updated at 2015-02-08T21:41:15Z
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Fallacy DeCuir commented at 2015-02-08T02:18:30Z, updated at 2015-02-08T02:27:45Z Will go there now and check. And yes, I'll restart Clutter while I'm gone. Will post back in a sec. tests Ok restarted Clutter. I sent the same alts another IM from the place you listed above. When I went to check my email for those, the ones I sent from Clutter the first time were there, along with the ones I had just sent. So after Clutter restarted, I went back there and sent IM's again. They were both in email after about a minute. Sooooo I'm not sure what to think about this. When I mentioned it in group last night, I was told that this issue only affected "some" avatars, so either my alts didn't get hit with it, it is in fact a Yahoo issue, or there's some other cause we haven't found yet. Any other suggestions? |
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Whirly Fizzle commented at 2015-02-08T02:45:53Z Hmm different results in my case. I went back to Clutter after you restarted it and sent 3 offline IMs - none have arrived. So still a 100% fail for me with all offlines that originated from Clutter region (even after the restart) and other regions I tested on are seemingly fine. So no idea Fallacy but I'm sure LL will figure it out. |
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Fallacy DeCuir commented at 2015-02-08T02:57:28Z I hope they figure it out soon. There's no telling how many business related IM's & notices I'm missing because of this. |
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Lucia Nightfire commented at 2015-02-08T06:17:41Z I've dealt with this for over half a year now. Its Yahoo's stupid spam thresholds. If a host is sending out so many Emails over so much time, it is added to Yahoo's blocked list. Offline IMs sent from any region on that host won't be received until the host is removed from their blocked list or the region restarts on a host that isn't already blocked. The problem is caused primarily by in-world advertising services sending out ads to large databases of people from in-world objects or bots and griefers targeting offline accounts with spam objects. Good luck getting Yahoo to unblock a host too. |
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Darrius Gothly commented at 2015-02-08T06:41:25Z I am using a third-party hosting company for the various domains and websites that are part of my SL business. Those websites are also equipped with POP3 mail service. I have full control over the spam filters and am 100% sure that if the messages are actually making it to my inbound mail servers then they are not getting caught in the filters. This makes me believe that the messages are not reaching my inbound mail server. This could be because either: 1) The sending domain has somehow gotten itself blacklisted, or 2) The messages are not actually being sent. Like others, I am concerned that I am missing important (and possibly lucrative) offline messages. |
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Fallacy DeCuir commented at 2015-02-08T08:30:42Z Well, I'm no coding whiz (understatement), but I don't think it would be Yahoo's spam filters. I've used Yahoo email for 15+ years, and have been in SL for over 7, and I've never had a problem receiving offlines until now. Not saying that Yahoo couldn't of changed something somewhere, but it's highly doubtful that all the other people having this issue is using Yahoo email. As for Darrius' option #1 above - I doubt that is the problem because I have been receiving a FEW offlines, so it would stand to reason that if the domain was blacklisted, then I wouldn't receive any at all. So at this point, I'm going with the above option #2 - the messages are not being sent. |
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StealsAndDeals Blogger commented at 2015-02-08T10:40:34Z Ditto to what Fallacy has said above - I am getting SOME of my offlines to my yahoo email but I am not getting them all. I am only receiving about 20% of the offline emails. So if the yahoo spam filter is an issue or the sending domain is being blocked then why are ANY of the emails being received in my box? It has to be as I said in my first post and as Darrius also suggested; the messages aren't being sent. I wanted to add to that my payment submission senders are used daily by numerous people grid wide. Among other things, the submission sender is scripted to send me an email every time it is used. The users place the device wherever they have permission to do so. This means that the devices are sending me emails from various sims all over. If you want to know which sims are (or are not) getting their email through to me then I can give you a list! :) It hadn't occurred to me until I read Whirly's comments to check to see if some emails from certain sims last week were received and this week were not (or vice versa). But I will make a note to check on that too. Point of note, the reason I have my payment submission senders scripted to email me is because frequently enough SL has failed to send the offline messages. The device sent email is my backup notice. And never before has the device sent email failed to reach me. It seems peculiar that those emails stopped at the same time the SL offline emails stopped. |
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Darrius Gothly commented at 2015-02-08T20:08:16Z Update! Just tested using one of my Alts and the IM successfully arrived at my email inbox. I will be testing randomly off and on, but at the moment all seems to be working properly. Has anyone on this Issue been able to identify a range of times or other circumstances that make delivery of offline IMs less reliable? So far I have not been able to pin down anything repeatable; just hoping someone else has. |
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Madelaine McMasters commented at 2015-02-08T21:16:34Z, updated at 2015-02-08T21:17:44Z I'm also sure it's not Yahoo. I've been reliably getting IM's for years. Last week they went silent, except for perhaps one a day (rather than a half dozen). I tried an IM from my alt and got no e-mail. An asset transfer did result in an e-mail. |
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Whirly Fizzle commented at 2015-02-08T21:47:36Z
Yes. Hopefully a Linden can check the server logs for Clutter for the times I gave above and see why the email failed - they should be able to see if Hotmail blocked those emails or not. We may not all be suffering from the same problem though. |
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Whirly Fizzle commented at 2015-02-08T22:00:59Z I just repeated the tests I did yesterday and same results. Darrius, maybe you can test this because you have full access to what arrives to your email.
Do you get the offlines sent from Veil of Shadows but not from Clutter? |
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Darrius Gothly commented at 2015-02-08T22:20:48Z Yo! Whirly! As requested, I logged in with an Alt, TP'd to each location separately, sent an offline IM and then TP'd back to my starting location. I received both offline IMs. Note that I closed the IM Window upon returning back to my original location such that I only opened an IM window while already in the Region of interest.
I only did offline IMs though as your tests showed nothing came through from Clutter yet in my tests the IM was received. Stay tuned for more tests revolving around when the IM window is opened ... |
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Darrius Gothly commented at 2015-02-08T22:28:00Z Next test: IM Window opened after TP to Clutter
Both offline IMs received. Hmmm ... |
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Whirly Fizzle commented at 2015-02-08T22:33:45Z Thanks Darrius. So far I'm thinking my problem with hotmail is this (Maestro's last comment on BUG-6591
Clutter was restarted so it will have changed sim IP address (I think?) but maybe I was just unfortunate that both that old & new sim IP addresses are being blocked by Hotmail. |
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Fallacy DeCuir commented at 2015-02-08T22:34:49Z Well, still not fixed. I just checked my email. I should of had around 40 emails. I had 5 again - but NONE from SL this time. They were all from the Marketplace, except one for this thread. I got to thinking. I don't think this is a region issue, because whereas sending IM's to alts sometimes fail from Clutter, all these people sending group notices from subscribers aren't on Clutter - they're all over the grid. So yeah. Lindens? Bueller? Bueller? |
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Darrius Gothly commented at 2015-02-08T22:39:47Z Last test: IM Window opened after TP to Veil of Shadows
I then stayed logged in, left the IM window open and checked email. Sure enough, both Offline IMs received. Sorry to say but it looks like it is working properly for me now. And for the sake of completeness: Firestorm 4.6.9 (42974) Dec 12 2014 09:47:51 (Firestorm-Release) with Havok support You are at 60.0, 184.0, 22.2 in Clutter located at sim10672.agni.lindenlab.com (216.82.53.34:13013) CPU: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (2394.03 MHz) Windows Graphics Driver Version: 6.14.0013.3182 RestrainedLove API: (disabled) |
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Arwen Serpente commented at 2015-02-08T23:33:54Z This issue is happening to me as well. In the past, instant messages rarely failed to reach my inbox or spam box. I could always converse with people from offline without problem. In the past 2 or 3 weeks, my instant messages fail most of the time. I log in and find not only instant messages, but notecards delivered to me. While my transactions show a 0L delivery, I get no notification that the notecard was sent. In the past, I always got a notification to my email that something was dropped off by another person. This failure of the system is very difficult to manage for active merchants who rely on email notifications and instant message/email correspondence when offline. Please let me know what details I can provide to help diagnose and fix the issue. Thanks. |
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Whirly Fizzle commented at 2015-02-08T23:59:21Z @Arwen |
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Arwen Serpente commented at 2015-02-09T00:24:22Z Yahoo |
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Arwen Serpente commented at 2015-02-09T12:13:08Z So, I woke up to numerous instant messages and one inventory offer - none of the messages made it to email and the notification of inventory offer never made it either. This is very frustrating. |
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Fallacy DeCuir commented at 2015-02-09T19:30:20Z Same. Checked email just now. Zero from SL. This is completely unacceptable, especially from a business perspective. |
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September62 Fallen commented at 2015-03-12T20:30:40Z, updated at 2015-03-12T20:36:59Z I and my partner both have been having the same issues with offline IM's , I use yahoo and have for since I first started SL 5 years ago with no issues in receiving them, my partner uses hotmail so I clearly think the issue is not the email provider and would really like to have it fixed ,PLEASE HELP thanks so much in advance |
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Caleb Linden commented at 2015-03-12T23:42:37Z, updated at 2015-03-12T23:43:09Z If you know, could you please list the region from where the email is triggered? and which email providers you are using. |
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September62 Fallen commented at 2015-03-13T00:06:21Z I have tried from 2 different regions they are , Fearly (28, 137, 21) and .::Bella Pointe::. Residential, Stokhof (114, 127, 1300) - Moderate , the email providers mine is yahoo and my partners is hotmail and both of us are having the same problem |
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Fallacy DeCuir commented at 2015-03-13T01:27:36Z I have items on Clutter, Builders, and Prime 3D that emails me. I was using yahoo email. I changed to gmail and things seem to be working now - or at least working better. I can't tell for sure if I'm receiving ALL of my offlines, but I'm definitely receiving more than I was before changing. |
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CheriColette commented at 2015-03-13T01:32:46Z My problem is fixed. I use gmail and somehow, the option to get emails sent (in preferences) was unticked. Now ticked and receiving emails. |
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StealsAndDeals Blogger commented at 2015-03-13T02:57:02Z I still use Yahoo mail and it is still a huge problem. Very unreliable meaning sometimes I am receiving offlines from places that later don't work including the sim I reside on. Sterling Shoals - this is where I reside and I don't always receive IMs, NCs or archive logs from here anymore |
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Whirly Fizzle commented at 2015-03-13T13:40:53Z @September62 Fallen Hotmail is definitely also affected. My accounts using Gmail as far as I know are receiving all their offlines - though Gmail does often send SL offlines to the spam folder, but at least they arrive. |
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September62 Fallen commented at 2015-03-13T15:02:39Z I will try my Gmail account and see what happens , thank you |
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Caleb Linden commented at 2015-03-16T22:58:37Z Setting status as needs more information as new email service providers are added. |
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Nathan Adored commented at 2015-04-05T21:56:56Z Well, in my case, all my alts have their own dedicated email address at my own registered domain. They go through a mail server at my web-space provider, which is ipower.com, but the mails are usually only there a moment before being snapped up my the email server sitting under my desk (which can only be logged into via my LAN). In the case of the server at my web-space provider, all the anti-spam functions are turned off, with the exception of ONE, but all THAT one does is, if it thinks something is a spam, it inserts "SPAM" into the subject line. :D My local email server also has all anti-spam functions turned off. So, if something is blackholing messages from SL that are addressed to my domain, it must be some machine between SL and my web-space provider. oO |
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Pamela Galli commented at 2015-04-06T17:41:05Z I use iCloud. Just now I happened to notice two marketplace sales for which I did not receive email notices. These are important for record keeping. I don't regularly compare sales with email notifications, since there are too many, so noticing two just now does not mean these are the only two. I also have noticed Message on Rez emails not arriving either. What other information is needed?? |
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StealsAndDeals Blogger commented at 2015-05-16T06:17:45Z Please give us an update. It has been more than 3 months and nothing has changed. |
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Fallacy DeCuir commented at 2015-05-16T10:40:21Z Agree. I changed my email to my Gmail address a while back, and it seems to be working for me now, at least. But I'd much rather have it going to my Yahoo account like it has for the past 7 years. So yeah. What else do you guys need to know before you fix this mess? |
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SusieQ Ragu commented at 2015-05-31T16:18:49Z I noticed no problem with receiving emails to my email account until May 28...now i get perhaps 1/4 of what is sent. So whatever switch SL flipped last week gave me the bug. |
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Fallacy DeCuir commented at 2015-05-31T21:42:31Z Almost 4 months - 2 months since a Linden even responded. I'd say we're all SOL folks. Ah well, who needs those pesky business IM's anyway. |
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Asil Ares commented at 2015-06-04T21:19:25Z My SL avatars use Yahoo email addresses and stopped receiving IM and group notices several months ago. [Those avatars still receive emails when the IMs come from scripted objects.] I finally reported this to the Lab and was pointed to this JIRA, so the Lab is still aware its an issue and is tracking. Here's an excerpt from the advise the Linden provided in my case: "It looks like you are being affected by a known issue that our developers are working to correct ... While this issue is being resolved, you should be able to work around this by switching the email address on your account temporarily to a different provider" As suggested, I switched my email to a Gmail address and traffic is now being delivered. I then put a forwarding filter on the Gmail address to point to my Yahoo account, so I'm still able to maintain my SL archive in the Yahoo mailbox. It's a PITA, but at least I'm getting the off-line emails again. |
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Caleb Linden commented at 2015-06-04T21:25:31Z Sorry, guys. So what we know so far is that there are two points of failures
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SusieQ Ragu commented at 2015-06-04T21:34:19Z Caleb....I have used yahoo mail for the last 6 years with no issues until a week ago; and my profile is as well as my preferences are marked to receive IMs via email when offline. Whatever changes took place last week broke mine. Additionall, I cant even get email from support now...to confirm the email address change. |
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Fallacy DeCuir commented at 2015-06-04T22:15:47Z Um, not to sound like a smarta** Caleb, but the 2 things you listed is what you have known for about 3 months now. Considering this, it wouldn't seem to be that hard of a thing for you guys to contact Yahoo and be like "HAI! Can you stop blocking Second Life's EFFING EMAILS? kthnx!" |
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Asil Ares commented at 2015-06-04T22:55:24Z In my case, it appears it's the @im.agni.lindenlab.com domain that gets blocked by Yahoo. The account still receives traffic from the @secondlife.com domain. Yahoo and the other large providers are always tweaking their SPAM filters; I suspect they've adjusted their heuristics and now flag traffic that's being generated via the simulations, avatar IMs and the in-world groups. The issue (for me) is less about Yahoo tweaking their filters so traffic gets flagged, and more about them not sending us ALL our traffic. [I'd be fine with the Lab's traffic showing up in my Yahoo SPAM filter, as long as I got it.] However, that's not what they do. Now, when Yahoo blocks a site at the domain level, we won't see the traffic at all, not even in our SPAM folder. Maybe if we all vote on this suggestion, we'll get some relief. @fallacy. I spent about two hours on the Yahoo site today, looking for a way to contact their Support directly, the best link I could find was https://io.help.yahoo.com/contact/index?page=contact&locale=en_US&y=PROD_MAIL_ML&versionPopup=true# ...that page allow you to actually open a support ticket if you click on Postmaster Basics > Bulk Sender Complaint Feedback Loop |
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StealsAndDeals Blogger commented at 2015-06-05T01:26:58Z I am the exact opposite of Asil - I checked all the offlines I have received recently and they are all from the @im.agni.lindenlab.com domain. I have received nothing in this past week from the @secondlife.com domain or any other domain used by SL (if there are others). I am with Fallacy, I have been using this Yahoo address for more than 6 years and I simply don't subscribe to this idea that suddenly only certain emails from SL are getting blocked by Yahoo. And while you are figuring things out - why is it more and more people are suddenly getting affected by this bug?? If it was Yahoo's fault wouldn't ALL yahoo users have been affected at the same time and not at different intervals over the course of several months?? Come on - knuckle under and solve this issue. |
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MartinRJ Fayray commented at 2015-07-15T11:44:16Z
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Drakon Lameth commented at 2015-09-08T05:06:06Z Just to chime in, this is still going on; I've had every email come in today, and most from the last week, that makes it to my email box (the fact that half the group notices get sent to me for when I log in and not also as offline messages irrelevant at this second) go straight to the Spam folder, despite a) flagging each email as "not spam", and b) having a filter setup in Yahoo with the "im.agni.lindenlab.com" return address to shunt them all into a folder called "Second Life". |
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Saeros Linden commented at 2017-07-07T00:42:58Z Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess! |
Steps to Reproduce
Log off, wait a bit, and check your email for offline messages.
Actual Behavior
Up until recently (2 weeks, maybe less), I would always have anywhere from 30 to 100 emails from SL every night while I'm offline. IM's, group notices. etc. Now, however, I hardly get any. The first couple of times, I thought maybe it was a fluke, but now I"m certain something is wrong because it's Saturday and I just checked my email & there were only 5. (On Saturday, usually there are around 100). I asked in group last night, and was told something borked and the "Send offline IM"s to email" thing got turned off for some residents, so I unchecked it and rechecked it in prefs. Apparently that wasn't the issue. Not to mention, I was still getting a few in email so clearly they were - sort of - working. So yes, something is messed up somewhere.
Expected Behavior
I was expecting to get all of my notices in my email while I was offline.
Other information
I will also note that I've had a rise in IMs/notices going to email when I AM online. I will be talking to someone - not tp'ing, or anything, and all of a sudden their IM will land in my email as an "offline". I know this can happen for various reasons, but it's happening a lot more often lately. Don't know if this has anything to do with the above issue or not, but I thought I'd mention it.
Links
Duplicates
Related
Original Jira Fields
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