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[BUG-7880] My account has a bug related to textures - 2 Current Outfit folders #15540

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sl-service-account opened this issue Nov 22, 2014 · 8 comments

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@sl-service-account
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sl-service-account commented Nov 22, 2014

Steps to Reproduce

Logging and chaning clothes. I tried to remove and put different textures on but only meshes and prims work, non normal textures and alphas and skins

Actual Behavior

Hi,
After think the problem is with my laptop, i realised is with my avatar. Non of my own textures rezz. I use a mac pro and everything else works perfectly, but after try many times different options, i logged with an old account and bought some new clothes with alphas and stuff included. It worked ok.
So maybe my account (sura abismo) has a bug. Is there any thing some can do?.

Expected Behavior

rezz normally?

Other information

Id like someone can see if is there any bug on my account related with textures.

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Related

Original Jira Fields
Field Value
Issue BUG-7880
Summary My account has a bug related to textures - 2 Current Outfit folders
Type Bug
Priority Unset
Status Needs More Info
Resolution Unresolved
Reporter sura Abismo (sura.abismo)
Created at 2014-11-22T10:04:46Z
Updated at 2017-07-07T15:53:46Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-11-23T00:55:47.883-0600',
  "Is there anything you'd like to add?": 'Id like someone can see if is there any bug on my account related with textures.',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Hi,\r\nAfter think the problem is with my laptop, i realised is with my avatar. Non of my own textures rezz. I use a mac pro and everything else works perfectly, but after try many times different options, i logged with an old account and bought some new clothes with alphas and stuff included. It worked ok.\r\nSo maybe my account (sura abismo) has a bug. Is there any thing some can do?.',
  'What were you doing when it happened?': 'Logging and chaning clothes. I tried to remove and put different textures on but only meshes and prims work, non normal textures and alphas and skins',
  'What were you expecting to happen instead?': 'rezz normally?',
}
@sl-service-account
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Whirly Fizzle commented at 2014-11-23T06:55:48Z

Heya Sura,

Can you explain in more detail what happens when you change clothes on the Sura account?
Do you see your avatar textures stuck as being grey or do you see the old textures from an old outfit showing or does something else happen?

Can you activate the Develop menu in the top menu bar with CTRL+ALT+Q
Then Develop -> Avatar -> Character tests -> Test female.
Do your avatar textures rez correctly after doing this?

Please can you attach a snapshot to this issue using More Actions -> Attach files showing this problem with your avatar textures.

Go to Help (in the top menu bar) -> About Second Life, click the "Copy to clipboard" button and paste all your system information into a comment here.

Thanks!

@sl-service-account
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Whirly Fizzle commented at 2014-11-23T10:29:48Z

I met with Sura inworld and it turns out that she has the SUN-99 bug (first one I've seen with this for a LONG time).
She has 2 Current Outfit folders, both located within her Animations system folder.

Her symptoms match SUN-99 exactly - that is, when she replaces outfit, her shape, eyes, hairbase, skin and clothing layers never update either for herself or observers.

A while ago now, LL ran a script to automatically repair all affected accounts with SUN-99.
After the fix was done, affected users had to clear cache and relog to be fixed.
Sura logged in on the LL viewer 3.7.20.296094, cleared cache and relogged - this did not fix her problem and she still has 2 Current Outfit folders.
So it appears Sura got broken since this fix for SUN-99 was done - or her account was missed out from getting the fix.

@sl-service-account
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Whirly Fizzle commented at 2014-11-23T10:43:07Z

Sura said she was using CoolVL viewer but after this problem started she has since tried all available viewers to see if the problem would be fixed and it was not.

@sl-service-account
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sura Abismo commented at 2014-11-23T10:57:26Z

Whirly, thank you very much for your interest and you help.
I hope Lindens fix my inventory soon.

Kind regads,
Sura.

@sl-service-account
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Alexa Linden commented at 2014-11-25T18:23:45Z

Good Morning Sura,

We have run an inventory fix on your account. Can you please clear your cache and then relog and let me know if things are working properly for you?

Thanks!

@sl-service-account
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sura Abismo commented at 2014-11-27T18:19:31Z

Hello all,
Everything works perfectly!, so thank you vey very much Whirly and Alexa fro your help!
See you online!.
hugs
Sura.

@sl-service-account
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Whirly Fizzle commented at 2014-11-27T18:32:52Z

Yay awesome!

@sl-service-account
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Saeros Linden commented at 2017-07-07T00:42:23Z

Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!

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