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[BUG-7782] sl version 3.7.20.29604 won't launch #15456

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sl-service-account opened this issue Nov 11, 2014 · 12 comments
Closed
2 tasks

[BUG-7782] sl version 3.7.20.29604 won't launch #15456

sl-service-account opened this issue Nov 11, 2014 · 12 comments
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project:BUG

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sl-service-account commented Nov 11, 2014 •
edited by sl-issues-importer bot

Steps to Reproduce

I was trying to download the mandatory upgrade

Actual Behavior

Just tried downloading and launching the newest, mandatory update for the SL viewer (3.7.20.29604). Now it won't fully launch. It starts to, but doens't fully load. It goes as far as "Initializing VFS" and when that disappears, things apparently stop. It won't even show in my Task Manager list. I have completely uninstalled and reinstalled several times. This does not fix the issue. I even performed the full clean install detailed in the Knowledge Base.

I'm on a Win 7 home edition.

Expected Behavior

To work properly?

Other information

Attachments

Links

Related

Duplicates

Original Jira Fields
Field Value
Issue BUG-7782
Summary sl version 3.7.20.29604 won't launch
Type Bug
Priority Unset
Status Closed
Resolution Duplicate
Reporter Shanndarra Fenwitch (shanndarra.fenwitch)
Created at 2014-11-11T17:25:14Z
Updated at 2014-11-18T22:02:22Z 
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-11-11T15:48:49.364-0600',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Just tried downloading and launching the newest, mandatory update for the SL viewer (3.7.20.29604). Now it won\'t fully launch. It starts to, but doens\'t fully load. It goes as far as "Initializing VFS" and when that disappears, things apparently stop. It won\'t even show in my Task Manager list. I have completely uninstalled and reinstalled several times. This does not fix the issue. I even performed the full clean install detailed in the Knowledge Base.\r\n\r\nI\'m on a Win 7 home edition.\r\n',
  'What were you doing when it happened?': 'I was trying to download the mandatory upgrade',
  'What were you expecting to happen instead?': 'To work properly?',
  'Where': 'n/a',
}
@sl-service-account
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Whirly Fizzle commented at 2014-11-11T21:48:49Z

Heya Shanndarra,

Theres a growing number of reports about this problem, see BUG-7776 and these 2 forum threads...

Some people seem to be just getting stuck on "initialising VFS...." which others appear to actually be crashing.

When a viewer gets stuck on "initialising VFS..." it is usually a problem with the viewer cache or if the viewer actually crashes just after "initialising VFS..." shows on screen - a graphics driver issue.

Can you try the following first:

If this does not work, launch the 3.7.20.296094 viewer and let it crash.
Then zip up your logs folder and attach it to this issue using More Actions -> Attach files.
This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Because you cannot get as far as the login screen to paste all your system information, please can you launch any viewer that you can use currently, from the login screen, in the top menu bar, go to Help -> About Second Life/Viewer name and copy all your system information given here and paste it into a comment here.

Thanks!

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Shanndarra Fenwitch commented at 2014-11-12T03:30:00Z

ok deleted that folder, still didn't work. Here is the system info (not sure how much you guys needed, so copied all):

CPU: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz (2194.49 MHz)
Memory: 4026 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: Intel
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family

Windows Graphics Driver Version: 8.15.0010.1892
OpenGL Version: 2.1.0 - Build 8.15.10.1892

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.24.0 OpenSSL/1.0.1g zlib/1.2.6 c-ares/1.10.0
J2C Decoder Version: KDU v7.3.2
Audio Driver Version: FMOD Ex 4.44.32
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Vivox 4.6.0009.20030

Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Font Used: Deja Vu (96)
Draw distance: 64
Bandwidth: 600
LOD factor: 1.5
Render quality: Low (1/7)
Texture memory: 512 MB (1)
Built with MSVC version 1600
Packets Lost: 101/301,071 (0.0%)

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Whirly Fizzle commented at 2014-11-12T03:45:27Z

Thanks!

Thats a fine selection of crashes :(

Same crash stack as BUG-7783

2014-11-12T03:20:26Z INFO: LLFeatureManager::parseFeatureTable: Attempting to parse feature table from C:\Program Files (x86)\SecondLifeViewer\featuretable.txt
2014-11-12T03:20:26Z INFO: LLShaderMgr::dumpObjectLog: From Benchmark Shader:
2014-11-12T03:20:26Z INFO: LLShaderMgr::dumpObjectLog: No errors.
2014-11-12T03:20:32Z INFO: windows_post_minidump_callback: Dump file was generated.
2014-11-12T03:20:32Z INFO: windows_post_minidump_callback: generated minidump: C:\Users\Tracy Byrd\AppData\Roaming\SecondLife\logs\dump-160d110d-fb21-7bc8-b1ce-72b93ade8e86\00000000-0000-0000-0000-000000000000.dmp
2014-11-12T03:20:32Z INFO: windows_post_minidump_callback: Entering Windows Exception Handler...
2014-11-12T03:20:32Z INFO: LLAppViewer::handleViewerCrash: Handle viewer crash entry.
2014-11-12T03:20:32Z INFO: LLAppViewer::handleViewerCrash: Last render pool type: 0

Callstack:

Operating system: Windows NT
                  6.1.7601 Service Pack 1
CPU: x86
     GenuineIntel family 6 model 23 stepping 10
     2 CPUs

Crash reason:  EXCEPTION_ACCESS_VIOLATION_EXEC
Crash address: 0x0
Assertion: Unknown assertion type 0x00000000

Thread 0 (crashed)
 0  0x0
    eip = 0x00000000   esp = 0x00addd40   ebp = 0x00addd64   ebx = 0x00000000
    esi = 0x02fda5d0   edi = 0xffffffff   eax = 0x00addd5c   ecx = 0x00000002
    edx = 0x00000000   efl = 0x00210206
    Found by: given as instruction pointer in context
 1  SecondLifeViewer.exe!LLGLSLShader::stopProfile(unsigned int,unsigned int) [llglslshader.cpp : 219 + 0x12]
    eip = 0x01f0bf0f   esp = 0x00addd6c   ebp = 0x00addd74
    Found by: previous frame's frame pointer
 2  SecondLifeViewer.exe!LLVertexBuffer::drawArrays(unsigned int,unsigned int,unsigned int) [llvertexbuffer.cpp : 848 + 0x9]
    eip = 0x01efe544   esp = 0x00addd7c   ebp = 0x00adddc0
    Found by: call frame info
 3  SecondLifeViewer.exe!gpu_benchmark() [llglsandbox.cpp : 986 + 0x10]
    eip = 0x01647487   esp = 0x00adddc8   ebp = 0x00ade75c
    Found by: call frame info
 4  SecondLifeViewer.exe!LLFeatureManager::loadGPUClass() [llfeaturemanager.cpp : 425 + 0x4]
    eip = 0x0144e081   esp = 0x00ade764   ebp = 0x00ade7a0
    Found by: call frame info
 5  SecondLifeViewer.exe!LLFeatureManager::init() [llfeaturemanager.cpp : 783 + 0x6]
    eip = 0x01452d8f   esp = 0x00ade7a8   ebp = 0x00adea10
    Found by: call frame info
 6  SecondLifeViewer.exe!LLViewerWindow::LLViewerWindow(LLViewerWindow::Params const &) [llviewerwindow.cpp : 1736 + 0xb]
    eip = 0x01b6a756   esp = 0x00ade7b0   ebp = 0x00adea10
    Found by: call frame info
 7  SecondLifeViewer.exe!LLAppViewer::initWindow() [llappviewer.cpp : 3167 + 0x28]
    eip = 0x01310b0d   esp = 0x00adea18   ebp = 0x00adebcc
    Found by: call frame info
 8  SecondLifeViewer.exe!LLAppViewer::init() [llappviewer.cpp : 1002 + 0x8]
    eip = 0x01320e34   esp = 0x00adebd4   ebp = 0x00adf98c
    Found by: call frame info
 9  SecondLifeViewer.exe!WinMain [llappviewerwin32.cpp : 278 + 0x8]
    eip = 0x01c6237f   esp = 0x00adf994   ebp = 0x00adf9c8
    Found by: call frame info
10  SecondLifeViewer.exe!__tmainCRTStartup [crtexe.c : 547 + 0x1b]
    eip = 0x025f9189   esp = 0x00adf9d0   ebp = 0x00adfa5c
    Found by: call frame info
11  kernel32.dll + 0x13389
    eip = 0x751f338a   esp = 0x00adfa64   ebp = 0x00adfa68
    Found by: call frame info
12  ntdll.dll + 0x39f71
    eip = 0x77379f72   esp = 0x00adfa70   ebp = 0x00adfaa8
    Found by: previous frame's frame pointer
13  ntdll.dll + 0x39f44
    eip = 0x77379f45   esp = 0x00adfab0   ebp = 0x00adfac0
    Found by: previous frame's frame pointer

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Whirly Fizzle commented at 2014-11-12T03:49:37Z

Shanndarra, for now you can try the Attachments-RC viewer from http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.20.296355
This one should be okay for you.

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Shanndarra Fenwitch commented at 2014-11-12T14:49:44Z

yes, just downloaded the Attachments-RC viewer & for now it is launching & seems to be working fine. if that changes, i'll let you know

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Shanndarra Fenwitch commented at 2014-11-12T19:54:11Z

ok, I had to reboot my system due to new Windows updates, & now when I tried to launch sl, it told me I needed ot update. I tried the update (nothing else I could do ot get in) & it's failed to install every time. I know you are trying hard to help, but I'm getting so frustrated.

@sl-service-account
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Whirly Fizzle commented at 2014-11-13T01:37:57Z

Yeah someone else had this problem getting updated to a viewer version that is crashing again.

What you can do for now is...
Uninstall all versions on the Linden viewer you have installed.
Install fresh a viewer version without the benchmark changes - for example the Attachments-RC from http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.20.296355 that we know works okay for you.
Right click the desktop shortcut for this viewer version -> Properties -> Shortcut tab
Here you will see a text box named "Target".
Go to the end of the text in this text box and enter a space.
After the space type in ```Java
--channel NoUpdate

Apply and save the changes.
Launch the viewer from this shortcut and the updater will be disabled.

Hope that helps.

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Theresa Tennyson commented at 2014-11-13T18:27:43Z

The Attachment and Maintenance viewers have been updated to 3.7.21 status, meaning they now have the new video-detection code that is almost certainly the problem. The Snowstorm project viewer may still be a viable workaround but, hey, project viewer. Could someone update the priority of this to Showstopper? I'm not normally a melodramatic person but we really need to get at least a safe workaround for this as soon as possible. The "Answers" section of the forum is getting a LOT of these issues.

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Whirly Fizzle commented at 2014-11-14T00:34:31Z

BUG-7776 was linked to an internal issue (MAINT-4670) earlier today so Lindens are aware of the problem I guess.

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Whirly Fizzle commented at 2014-11-14T00:36:31Z

Theresa, is everyone on the Answers forum having this problem also Intel graphics? So far all the JIRA reports are from systems with Intel graphics.

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Marissa Linden commented at 2014-11-14T01:13:16Z

This is a dupe of BUG-7783. Old Intel gpus seem to be crashing during our gpu benchmark to determine default graphics settings.

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Alexa Linden commented at 2014-11-18T22:02:23Z

Can you try testing the following build http://automated-builds-secondlife-com.s3.amazonaws.com/hg/repo/oz_maint-4678/rev/296847/index.html and letting us know in BUG-7783 if this resolves your issue?

This was referenced Feb 14, 2024
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