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[BUG-7776] Second Life Viewer will no longer open after latest update. #15450

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sl-service-account opened this issue Nov 11, 2014 · 11 comments
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@sl-service-account
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sl-service-account commented Nov 11, 2014

Steps to Reproduce

After I updated SL, the program closed. When then updated Viewer was finished, I clicked on it, and it got to "Initializing VFS" before crashing. This happened even after deleting and reinstalling the Viewer.

Actual Behavior

After downloading the latest update (sorry, I didn't catch the number), the SL Viewer will no longer work. I'm on Windows 7. The process gets to "Initializing VFS" and then simply stops. Even after removing the Viewer and reinstalling it, I continued to have the exact same problem.

Expected Behavior

I was expecting the Viewer to work. When it did not, even after deleting/ reinstalling, I followed the suggestion of a registered helper on the Q&A and tried downloading the Project Snowstorm alternate viewer, which seems to work (so far).

Other information

When it was clear the Viewer had issues that I couldn't resolve (after several times deleting/ reinstalling it), I followed the suggestion of a registered helper in your Q&A section and downloaded the Project Snowstorm alternate viewer. It seems to work for now, but I'd like to resume using SL with the normal Viewer. However, I believe that something in the most recent update has caused it to stop working until some form of maintenance is performed. Thank you for checking into this problem; it seems like numerous people were experiencing similar issues.

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Original Jira Fields
Field Value
Issue BUG-7776
Summary Second Life Viewer will no longer open after latest update.
Type Bug
Priority Unset
Status Closed
Resolution Duplicate
Reporter TheBudmanSoR (thebudmansor)
Created at 2014-11-11T11:00:00Z
Updated at 2014-11-18T22:03:50Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-11-11T07:10:31.783-0600',
  "Is there anything you'd like to add?": "When it was clear the Viewer had issues that I couldn't resolve (after several times deleting/ reinstalling it), I followed the suggestion of a registered helper in your Q&A section and downloaded the Project Snowstorm alternate viewer. It seems to work for now, but I'd like to resume using SL with the normal Viewer. However, I believe that something in the most recent update has caused it to stop working until some form of maintenance is performed. Thank you for checking into this problem; it seems like numerous people were experiencing similar issues.",
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'After downloading the latest update (sorry, I didn\'t catch the number), the SL Viewer will no longer work. I\'m on Windows 7. The process gets to "Initializing VFS" and then simply stops. Even after removing the Viewer and reinstalling it, I continued to have the exact same problem.',
  'What were you doing when it happened?': 'After I updated SL, the program closed. When then updated Viewer was finished, I clicked on it, and it got to "Initializing VFS" before crashing. This happened even after deleting and reinstalling the Viewer.',
  'What were you expecting to happen instead?': 'I was expecting the Viewer to work. When it did not, even after deleting/ reinstalling, I followed the suggestion of a registered helper on the Q&A and tried downloading the Project Snowstorm alternate viewer, which seems to work (so far).',
  'Where': 'http://maps.secondlife.com/secondlife/Tae%20Yang/148/100/26',
}
@sl-service-account
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Theresa Tennyson commented at 2014-11-11T13:10:32Z

There are enough comments on the forum about people having similar issues with the current release viewer that this JIRA shouldn't be considered a support issue. I'll start pointing those people to this JIRA.

@sl-service-account
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Lindal Kidd commented at 2014-11-11T14:38:48Z

Concur with Theresa. Several people are having this issue, although I have not. To add a little info, the version is Second_Life_3_7_20_296094. Here's one of the more active threads in Answers: http://community.secondlife.com/t5/Technical/Second-Life-3-7-20-296094-i686-Setup-is-anyone-else-having-an/qaq-p/2862390

My initial guess is that it has something to do with the new way the viewer handles graphics cards.

@sl-service-account
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Whirly Fizzle commented at 2014-11-11T19:42:43Z

Heya TheBudmanSoR,

When a viewer gets stuck on "initialising VFS..." it is usually a problem with the viewer cache or a graphics driver issue.

Can you try the following first:

If this does not work, launch the 3.7.20.296094 viewer and let it crash.
Then zip up your logs folder and attach it to this issue using More Actions -> Attach files.
This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Thanks!

@sl-service-account
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TankMaster Finesmith commented at 2014-11-11T23:01:31Z

just a note, one of the logs I looked at showed an error that it couldn't load the benchmark shader file.

llrender/llshadermgr.cpp(588) : 2014-11-11T17:44:47Z WARNING: LLShaderMgr::loadShaderFile: GLSL Shader file not found: interface/benchmarkF.glsl
llrender/llglslshader.cpp(450) : 2014-11-11T17:44:47Z WARNING: LLGLSLShader::createShader: Failed to link shader: Benchmark Shader
llrender/llglslshader.cpp(455) : 2014-11-11T17:44:47Z WARNING: LLGLSLShader::createShader: Failed to link using shader level 1 trying again using shader level 0

@sl-service-account
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Whirly Fizzle commented at 2014-11-11T23:03:20Z

Logs and a stack from this problem are on BUG-7783

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Beautyqueen4578 commented at 2014-11-12T01:04:45Z

Please fix this i am getting frustrated!

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AlucardsSisterCrystal commented at 2014-11-12T03:44:16Z

11-10-2014 09:32 PM I logged into Sl like I normally did, only it asked me to update. It gave me two options 1. update or 2.quite SL. So I updated to Second_Life_3_7_20_296094_i686_Setup. I did a clean installment, cleaned my catch and everything. But the updated viewer still will not launch. so i went to an alternative viewer Second Life Attachments Viewer version 3.7.20.296355, its old and odd but it worked. I am only using this temporary until the bug is fixed for the 3_7_20_296094_i686_Setup update.

@sl-service-account
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Whirly Fizzle commented at 2014-11-12T03:54:17Z

More logs and stack on BUG-7782

@sl-service-account
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TheBudmanSoR commented at 2014-11-13T07:45:24Z

Greetings, Whirly Fizzle,
I tried your solution exactly as written, but I'm afraid it still didn't work. Thus, I have my logs folder here for you. I hope it will help you come up with a solution to this problem! If you have any more questions or concerns, please do not hesitate to ask. Thanks for your attention!

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Marissa Linden commented at 2014-11-14T01:10:55Z

This is a dupe of BUG-7783. Old Intel gpus seem to be crashing during our gpu benchmark to determine default graphics settings.

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Alexa Linden commented at 2014-11-18T22:02:34Z, updated at 2014-11-18T22:03:50Z

Can you try testing the following build http://automated-builds-secondlife-com.s3.amazonaws.com/hg/repo/oz_maint-4678/rev/296847/index.html and let us know in BUG-7783 if this resolves your issue?

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