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[BUG-7688] Since the last restarts I cant seen to see things i rez from my inventory or wear mesh in my inventory. I have done numerous clean installs of the latest LL viewer. I have also made sure I am not running the beta version of the AMD CCC. #15368

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sl-service-account opened this issue Nov 3, 2014 · 47 comments
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[BUG-7688] Since the last restarts I cant seen to see things i rez from my inventory or wear mesh in my inventory. I have done numerous clean installs of the latest LL viewer. I have also made sure I am not running the beta version of the AMD CCC. #15368

sl-service-account opened this issue Nov 3, 2014 · 47 comments
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sl-service-account commented Nov 3, 2014 •
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Steps to Reproduce

I did not crash out or anything it all started friday

Actual Behavior

I have tried working through tech support and they could not find any problem. I had Boris and TJ and a friend of mine log onto my account and the same things were not happening to them. I have made sure my cable modem has been reset, my dns cache dumped, my upload and download on my modem is fine. I have logged on with my alt and the same thing is happening. My computer is running all other programs fine

Expected Behavior

no matter what sim I am on it happens

Other information

Some weird things have happen. Like textures loading odding when I go an rebake them for instance a skin was all misaligned showing a big eyeball on my chest. root prims showing still in my hand and all sparkles. Basically my mesh is all invisible and every thing else rezzes at a snails pace.

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Issue BUG-7688
Summary Since the last restarts I cant seen to see things i rez from my inventory or wear mesh in my inventory. I have done numerous clean installs of the latest LL viewer. I have also made sure I am not running the beta version of the AMD CCC.
Type Bug
Priority Unset
Status Been Triaged
Resolution Triaged
Created at 2014-11-03T06:39:38Z
Updated at 2014-11-26T00:00:51Z 
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-11-03T11:20:05.882-0600',
  "Is there anything you'd like to add?": 'Some weird things have happen.  Like textures loading odding when I go an rebake them for instance a skin was all misaligned showing a big eyeball on my chest.  root prims showing still in my hand and all sparkles.  Basically my mesh is all invisible and every thing else rezzes at a snails pace.',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'I have tried working through tech support and they could not find any problem.  I had Boris and TJ and a friend of mine log onto my account and the same things were not happening to them.  I have made sure my cable modem has been reset, my dns cache dumped, my upload and download on my modem is fine.  I have logged on with my alt and the same thing is happening.  My computer is running all other programs fine',
  'What were you doing when it happened?': 'I did not crash out or anything it all started friday',
  'What were you expecting to happen instead?': 'no matter what sim I am on it happens',
}
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kiran.sporg commented at 2014-11-03T06:43:42Z

and now my view keeps crashing out.. I just did another clean reinstall same thing happening

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kiran.sporg commented at 2014-11-03T06:44:46Z

I am getting this now
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: SecondLifeViewer.exe
Application Version: 3.7.19.33556
Application Timestamp: 5445731a
Hang Signature: 28cc
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 28cc67c3ee3afdc5e20ed977bb8433d7
Additional Hang Signature 2: 44ec
Additional Hang Signature 3: 44ec6161e3fe7f6426c2f4f74cbf5723
Additional Hang Signature 4: 28cc
Additional Hang Signature 5: 28cc67c3ee3afdc5e20ed977bb8433d7
Additional Hang Signature 6: 44ec
Additional Hang Signature 7: 44ec6161e3fe7f6426c2f4f74cbf5723

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Alexa Linden commented at 2014-11-03T17:20:06Z

The next time you experience this issue, can you please attach your Second Life log? http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

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kiran.sporg commented at 2014-11-03T17:37:37Z

Hi alexa

Yes i will do that when i get home it is a constant issue so will log in and get it

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kiran.sporg commented at 2014-11-03T23:07:38Z

Alexa - do I sent them for viewable for all users?

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Monty Linden commented at 2014-11-03T23:42:42Z

If you are given the option, make them 'lindens only'. It is safest and we will quote relevant pieces if needed.

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kiran.sporg commented at 2014-11-03T23:43:38Z

they are huge files how am I going to cut and paste them in here???? and no that option is not available, can I email them?

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Monty Linden commented at 2014-11-03T23:43:38Z

And if you get an eyeball on the chest again.... take a photo and attach it. I want to add it to my Failure Photobook. :-)

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kiran.sporg commented at 2014-11-03T23:43:56Z

oh I got it Monty...it aint pretty....

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kiran.sporg commented at 2014-11-03T23:44:37Z

how about that for a face!!!

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Monty Linden commented at 2014-11-03T23:45:18Z

Under 'More Actions' you should be able to attach files.

If not, you can email me at monty@ or use a Dropbox and email me a link.

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kiran.sporg commented at 2014-11-03T23:48:39Z

my logs will not upload.....

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Monty Linden commented at 2014-11-03T23:48:50Z

snort Okay, that is a winner!

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kiran.sporg commented at 2014-11-03T23:52:09Z

monty@ what??? lindenlab.com?

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kiran.sporg commented at 2014-11-03T23:52:48Z

I may have an even better one if I can get inworld LOL

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Monty Linden commented at 2014-11-03T23:56:08Z

Yep. Recommend using something to compress it (.zip, .rar).

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kiran.sporg commented at 2014-11-04T00:01:49Z

whats your email??

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Monty Linden commented at 2014-11-04T00:21:55Z

@lindenlab.com

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kiran.sporg commented at 2014-11-04T00:30:43Z

thanks! sending!

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Monty Linden commented at 2014-11-04T00:49:44Z

For those keeping score, Kiran is getting 1000's of KDU errors in SecondLife.log:

2014-11-03T23:54:29Z INFO: LLKDUMessageError::put_text: KDU Error: Kakadu Core Error:

2014-11-03T23:54:29Z INFO: LLKDUMessageError::put_text: KDU Error: Illegal inclusion tag tree encountered while decoding a packet header.  This problem can arise if empty packets are used (i.e., packets whose first header bit is 0) and the value coded by the inclusion tag tree in a subsequent packet is not exactly equal to the index of the quality layer in which each code-block makes its first contribution.  Such an error may arise from a mis-interpretation of the standard.  The problem may also occur as a result of a corrupted code-stream.  Try re-opening the image with the resilient mode enabled.

We'll follow up on this with the test in BUG-7694 to see if pipelining is aggravating something.

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kiran.sporg commented at 2014-11-04T01:30:15Z, updated at 2014-11-04T01:30:55Z

also pictures take a long time to rez out of my inventory sometimes over 20 minutes

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kiran.sporg commented at 2014-11-04T15:37:19Z

MONTY trying to do the test but I am in the middle of an ocean I am not sure this is the right place there is no scene to render and control shift 3 doesn't do anything

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kiran.sporg commented at 2014-11-04T15:38:02Z

am I in the right place I am at the bottom of an ocean http://maps.secondlife.com/secondlife/R3VOLT/128/128/1

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Monty Linden commented at 2014-11-04T15:49:56Z

Haha, I thought you meant in RL (somewhere in the Atlantic). My mistake, I thought you reported this from R3VOLT. I see it was actually Amardon East:

http://maps.secondlife.com/secondlife/Amardon%20East/198/202/100

Try that.

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kiran.sporg commented at 2014-11-04T15:50:58Z

I am confused..where do you want me to do this???? there is nothing but ocean at r3volt

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Monty Linden commented at 2014-11-04T15:58:15Z

Amardon East. Same place you originally reported the bug.

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kiran.sporg commented at 2014-11-04T16:07:22Z

interesting pics. will post or email

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kiran.sporg commented at 2014-11-04T16:08:10Z

Picture 1. http on true this is upon first landing

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kiran.sporg commented at 2014-11-04T16:08:58Z

Same settings http on true about 4 or 5 minutes later

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kiran.sporg commented at 2014-11-04T16:09:34Z

changed to httppipe - false..dumped cache prior to logging in..this is picture 1 landing..same spot

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kiran.sporg commented at 2014-11-04T16:10:46Z

picture 4... still fetching httppipe on false.. I would say 2 minutes after landing rounda bout

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kiran.sporg commented at 2014-11-04T16:11:47Z

last picture..inventory fully fetched..about 5 mins from initial landing..by the way all those trees and grass are mesh..

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kiran.sporg commented at 2014-11-04T16:16:02Z

still very slow with pipelining off. I always rezzed quick everywhere I landed.

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kiran.sporg commented at 2014-11-04T16:56:06Z

Have to say life is much better with httppipeling set to false

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kiran.sporg commented at 2014-11-04T18:35:50Z

Just an update..everything is working great with the http set to false. I can wear all my mesh, sims rez in a snap

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kiran.sporg commented at 2014-11-05T01:24:44Z

still have my httppipelining set to false and things are rezzing great...went over to little town and it rezzed in a snap

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kiran.sporg commented at 2014-11-05T23:40:35Z

Monty did you get a chance to look the pics over?

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lindenrobot commented at 2014-11-06T21:53:23Z

New Changeset:
http://bitbucket.org/monty_linden/viewer-fastpipe/changeset/9aba98ee799a
BUG-7698, BUG-7688, BUG-7694 (others) CDN connection issues.
Under pipelining, requests were given a 5x timeout factor due to the
way that the timeout clock works in libcurl. Under CDN load,
connections were not being torn down quickly and it was only
this timer that led to disconnect and retry. So, we want to
break a connection that isn't making progress but that isn't
immediately possible. We'll compromise with a 60S timeout that
(we hope) will be neither too long for stalled connections nor
too short for large asset transfer requests.
Committed by: Monty Brandenberg monty@lindenlab.com

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kiran.sporg commented at 2014-11-08T23:14:13Z

bad today even with httppipling set to false really bad

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kiran.sporg commented at 2014-11-08T23:25:17Z

I don't know what the auto update on SL this morning did, but I am back to not being able to rez or see mesh again...

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Whirly Fizzle commented at 2014-11-09T01:31:51Z

Kiran, which viewer did you get updated to?
The first line under Help -> About Secondlife in the viewer will tell you. Can you paste that in here?

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kiran.sporg commented at 2014-11-18T12:20:13Z

Hi Whirly! Sorry been working. Right now I am on Second Life 3.7.20 (296094) Oct 29 2014 14:05:13 (Second Life Release) things seem ok as long as I leave off pipelining

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Whirly Fizzle commented at 2014-11-20T06:49:06Z

Heya Kiran,

There is a new Http-RC viewer out which will hopefully help with your problem.
Download can be found here: http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.21.296736

How are things for you on this viewer when HttpPipelining is set to TRUE?
If you clear viewer cache and relog, are textures and mesh loading normally for you? Remember loading will be a bit slower on a clean cache though.

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kiran.sporg commented at 2014-11-25T12:33:49Z

I am setting my pipeling back on and will let you know today...then I will try the new release

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kiran.sporg commented at 2014-11-25T12:34:31Z

ok wait..i will get the release then turn it on... :)

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Whirly Fizzle commented at 2014-11-25T13:10:01Z

Kiran, if you are still seeing problems with invisible mesh &/or corrupted textures or grey textures on the 3.7.21.296736 viewer with HttpPipelining is set to TRUE can you run a session (the longer the better) where you reproduce the problem and then after logging out, before relaunching the viewer, zip up your logs folder and attach it to this issue using More Actions -> Attach Files.
This page tells you where to find your logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Thanks!

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kiran.sporg commented at 2014-11-26T00:00:52Z

It seems to be running much better. I have a show tonight so will let you know how that goes! much much better!

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