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[BUG-7444] Sim host sim10658.agni.lindenlab.com is preventing users from checking prim counts, causing http comm to randomly fail, causing teleports and region crosses out of the region to fail. Support doesn't have a clue why. #15155

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sl-service-account opened this issue Oct 3, 2014 · 4 comments

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Sim host sim10658.agni.lindenlab.com is preventing users from checking prim counts, causing http comm to randomly fail, causing parcel data to be unavailable, causing teleports and region crosses out of the region to fail. Support doesn't have a clue why.

This is affecting regions Mauve, Shiromani and Kuula atm. Not sure what other regions are on this host.

See case #02011678

Original Jira Fields
Field Value
Issue BUG-7444
Summary Sim host sim10658.agni.lindenlab.com is preventing users from checking prim counts, causing http comm to randomly fail, causing teleports and region crosses out of the region to fail. Support doesn't have a clue why.
Type Bug
Priority Unset
Status Closed
Resolution Cannot Reproduce
Reporter Lucia Nightfire (lucia.nightfire)
Created at 2014-10-03T21:20:10Z
Updated at 2014-10-06T17:43:07Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-10-05T21:37:40.129-0500',
  'Severity': 'Unset',
  'System': 'SL Simulator',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "Sim host sim10658.agni.lindenlab.com is preventing users from checking prim counts, causing http comm to randomly fail, causing parcel data to be unavailable, causing teleports and region crosses out of the region to fail. Support doesn't have a clue why.\r\n\r\nThis is affecting regions Mauve, Shiromani and Kuula atm. Not sure what other regions are on this host.",
  'What were you doing when it happened?': '?',
  'What were you expecting to happen instead?': '?',
}
@sl-service-account
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Lucia Nightfire commented at 2014-10-03T22:20:09Z

Mauve and Shiromani were restarted with Mauve coming back up on the same host and having all the same problems as before.

Shiromani is ok now.

@sl-service-account
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Lucia Nightfire commented at 2014-10-03T22:48:00Z

Mauve was restarted again and is on a different host and working correctly now.

I would avise taking all regions off that host and investigating what the problem is.

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Whirly Fizzle commented at 2014-10-06T02:37:40Z

Ref: http://community.secondlife.com/t5/Second-Life-Server/Region-Entry-failing-Kuula/m-p/2837720#M15427

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Maestro Linden commented at 2014-10-06T17:42:50Z

Hi Lucia, at the time of your report, several of the regions on sim10658.agni were heavily loaded with users, which appears to have caused the host's capabilities system to become overloaded. The unusual heavy load was related to how the RC Snack channel was originally formed - the early volunteers were those running the most traffic-heavy regions. We have since added many low-load mainland regions to Snack, so the load should be more distributed, now. I visited some regions on sim10658.agni this morning (including some which hadn't been restarted since before your report), and various capabilities seem to be responsive.

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