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[BUG-6878] Unable to leave a review and I receive the following error: "You must purchase the product before you can review it." #14678

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sl-service-account opened this issue Aug 4, 2014 · 1 comment

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@sl-service-account
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sl-service-account commented Aug 4, 2014

Steps to Reproduce

Shopping on the marketplace.

Actual Behavior

I recently purchased '!!NR!! Silva Gowns & Dress in Orange' (Invoice # 1358011554) as a gift for a friend. When the dress was worn, the skirt section of the dress was too large and unbecoming of her avatar. I attempted to reach out the the creator in-world for resolution and have received no response. Upon attempting to leave a review of the item, I found that neither myself nor my friend are able to do so as she and I receive the following error: "You must purchase the product before you can review it." Since this is clearly not the case (Invoice # 1358011554) and the creator is unresponsive, I must leave a review to warn other consumers of the pitfalls of purchasing this item.

At support's request I did the following (Case: 01972490):
Using Google Chrome (my primary browser), I did the following:

  1. Logged out of the market.
  2. Cleared the cache.
  3. Closed the browser.
  4. Reopened the browser.
  5. Logged back into the market.
  6. Attempted to leave a review.

Same results: "You must purchase the product before you can review it."

I repeated the steps above with Firefox, same results: "You must purchase the product before you can review it."

I have attached screenshots of both browsers with the same error.

Expected Behavior

I was expecting to be able to leave a review.

Other information

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Original Jira Fields
Field Value
Issue BUG-6878
Summary Unable to leave a review and I receive the following error: "You must purchase the product before you can review it."
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Reporter DrewAlexander (drewalexander)
Created at 2014-08-04T17:15:23Z
Updated at 2018-02-10T17:22:51Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-08-04T13:01:08.468-0500',
  'System': 'Website',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'I recently purchased \'!!NR!! Silva Gowns & Dress in Orange\' (Invoice # 1358011554) as a gift for a friend. When the dress was worn, the skirt section of the dress was too large and unbecoming of her avatar. I attempted to reach out the the creator in-world for resolution and have received no response. Upon attempting to leave a review of the item, I found that neither myself nor my friend are able to do so as she and I receive the following error: "You must purchase the product before you can review it." Since this is clearly not the case (Invoice # 1358011554) and the creator is unresponsive, I must leave a review to warn other consumers of the pitfalls of purchasing this item.\r\n\r\nAt support\'s request I did the following (Case: 01972490):\r\nUsing Google Chrome (my primary browser), I did the following:\r\n\r\n1. Logged out of the market.\r\n2. Cleared the cache.\r\n3. Closed the browser.\r\n4. Reopened the browser.\r\n5. Logged back into the market.\r\n6. Attempted to leave a review.\r\n\r\nSame results: "You must purchase the product before you can review it."\r\n\r\nI repeated the steps above with Firefox, same results: "You must purchase the product before you can review it."\r\n\r\nI have attached screenshots of both browsers with the same error.',
  'What were you doing when it happened?': 'Shopping on the marketplace.',
  'What were you expecting to happen instead?': 'I was expecting to be able to leave a review.',
}
@sl-service-account
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Kurt Linden commented at 2014-08-04T18:01:08Z

Thank you for the report. This appears to be caused by the last name of the user this was gifted to being Resident. We have added this to our bug queue.

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