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[BUG-6803] Mesh models sometimes fail to load completely #14612

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sl-service-account opened this issue Jul 24, 2014 · 4 comments
Open
5 tasks

[BUG-6803] Mesh models sometimes fail to load completely #14612

sl-service-account opened this issue Jul 24, 2014 · 4 comments

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@sl-service-account
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sl-service-account commented Jul 24, 2014

Steps to Reproduce

  • Clear you SL cache and log in.

  • Switch between mesh avatars in the Me > "Choose an avatar" floater, People and Vampires tabs, but skip the 2 monster avatars from the Vampires.

  • Verify that each mesh loads completely and correctly.

    Actual Behavior

    Sometimes the mesh model does not completely load. The failure rate is rather low, about 1 failed load per session.

    Expected Behavior

    Mesh avatar should completely load.

    Other information

    Workaround: If you zoom out so the model changes LOD then zoom back in, the model is correctly loaded.

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Original Jira Fields
Field Value
Issue BUG-6803
Summary Mesh models sometimes fail to load completely
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Reporter Dan Linden (dan.linden)
Created at 2014-07-24T22:33:16Z
Updated at 2016-10-01T06:40:43Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-10-16T06:19:31.640-0500',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Sometimes the mesh model does not completely load.',
  'What were you doing when it happened?': '* Clear you SL cache and log in.\r\n* Switch between mesh avatars in the Me > "Choose an avatar" floater, People and Vampires tabs, but skip the 2 monster avatars from the Vampires.\r\n* Verify that each mesh \r\n',
  'What were you expecting to happen instead?': 'Mesh avatar should completely load.',
  'Where': 'Ahern on AGNI.',
}
@sl-service-account
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Whirly Fizzle commented at 2014-10-16T11:19:32Z, updated at 2014-10-16T11:21:28Z

I just had this happen on Second Life 3.7.18 (295372) Oct 10 2014 15:37:42 (Second Life Release) (Monty's pipeline viewer).

My alt had logged out wearing the Sara (mesh) starter avatar yesterday and logged in today and the avatar mesh failed to fully load.
Zooming camera far away and back fixed it.

http://i.imgur.com/pyNDw1K.jpg

Second Life 3.7.18 (295372) Oct 10 2014 15:37:42 (Second Life Release)
Release Notes

You are at 80.8, 78.4, 21.6 in Testylvania Sandbox located at sim10662.agni.lindenlab.com (216.82.53.24:13022)
SLURL: http://maps.secondlife.com/secondlife/Testylvania%20Sandbox/81/78/22
(global coordinates 332,625.0, 306,254.0, 21.6)
Second Life RC Snack 14.10.03.295112
Release Notes

CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3491.96 MHz)
Memory: 16268 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 750/PCIe/SSE2

Windows Graphics Driver Version: 9.18.0013.4411
OpenGL Version: 4.4.0 NVIDIA 344.11

libcurl Version: libcurl/7.38.0 OpenSSL/1.0.1h zlib/1.2.8
J2C Decoder Version: KDU v7.0
Audio Driver Version: FMOD Ex 4.44.31
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Vivox 4.6.0009.20030

Built with MSVC version 1600
Packets Lost: 25/9,879 (0.3%)

Note I also logged into a CDN region http://maps.secondlife.com/secondlife/Testylvania%20Sandbox/81/78/22
So CDN plus pipeline viewer doesnt help with this problem.

@sl-service-account
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Gibson Firehawk commented at 2015-02-06T03:32:17Z

I am seeing this on about 1/3 logins, often times even more, on Second Life 3.7.24 (297623) Dec 19 2014 17:13:20 (Second Life Release).

The Vampire Fabian (Mesh) avatar in the Library appears to be a good avatar to frequently reproduce this with. Attached two screenshots, one showing the loading failure of the mesh body and the other shows the loading failure of the mesh jacket.

@sl-service-account
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Ruslan ProductEngine commented at 2015-06-11T10:10:17Z

Code review with bug description: https://codereview.productengine.com/secondlife/r/1936/

@sl-service-account
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Whirly Fizzle commented at 2015-06-25T10:39:43Z

There is a fix in Lion: https://bitbucket.org/lindenlab/viewer-lion/commits/e2249ad1448612a40157819aabb66b383a22a4dd

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