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[BUG-5383] Sounds heard from across sim #13374

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sl-service-account opened this issue Mar 14, 2014 · 11 comments
Open

[BUG-5383] Sounds heard from across sim #13374

sl-service-account opened this issue Mar 14, 2014 · 11 comments

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@sl-service-account
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sl-service-account commented Mar 14, 2014

Steps to Reproduce

I was quite literally just standing in the sim. That's all I need to do to hear any of the sounds. I had a friend go across the sim and test different things like typing so the typing sound played, and playing a variety of gestures.

At a grand total of 176 meters away from me, I could hear everything. There's a windmill in the sim I am in, and at 196 meters away, I can still hear the sounds. Everything sounds like it's just inside my maximum hearing distance, rather than having fallen off by that point.

Actual Behavior

I normally run Firestorm Viewer and have been running into an issue as of late. Ever since around September or November of last year, I have been able to hear any and all sounds around me, regardless of how far away they are. Just today, I had a friend help me test to see if this issue is also present in the standard SL viewer.
The end result: it is.

Expected Behavior

I was expecting the sounds to fall silent as I got far enough away from them. This did not happen.

Other information

This bug relates to the following:
https://jira.secondlife.com/browse/BUG-3998
http://jira.phoenixviewer.com/browse/FIRE-12388

On the phoenixviewer.com jira, there is extra information regarding this issue, including 3 dxdiag reports from myself, another reporter, and Whirly Fizzle.

Attachments

Original Jira Fields
Field Value
Issue BUG-5383
Summary Sounds heard from across sim
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Reporter Cain Zarco (cain.zarco)
Created at 2014-03-14T18:21:47Z
Updated at 2014-03-28T00:38:07Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-03-14T16:33:41.008-0500',
  "Is there anything you'd like to add?": 'This bug relates to the following:\r\nhttps://jira.secondlife.com/browse/BUG-3998\r\nhttp://jira.phoenixviewer.com/browse/FIRE-12388\r\n\r\nOn the phoenixviewer.com jira, there is extra information regarding this issue, including 3 dxdiag reports from myself, another reporter, and Whirly Fizzle.',
  'Regression?': ['Issue is a Regression'],
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'I normally run Firestorm Viewer and have been running into an issue as of late. Ever since around September or November of last year, I have been able to hear any and all sounds around me, regardless of how far away they are. Just today, I had a friend help me test to see if this issue is also present in the standard SL viewer.\r\nThe end result: it is.',
  'What were you doing when it happened?': "I was quite literally just standing in the sim. That's all I need to do to hear any of the sounds. I had a friend go across the sim and test different things like typing so the typing sound played, and playing a variety of gestures.\r\n\r\nAt a grand total of 176 meters away from me, I could hear everything. There's a windmill in the sim I am in, and at 196 meters away, I can still hear the sounds. Everything sounds like it's just inside my maximum hearing distance, rather than having fallen off by that point.",
  'What were you expecting to happen instead?': 'I was expecting the sounds to fall silent as I got far enough away from them. This did not happen.',
  'Where': "Anywhere there's sound. However to make it easy to replicate what I was experiencing, I'll provide my current location: http://maps.secondlife.com/secondlife/Pony%20Town/219/52/27\r\n\r\nTo replicate what I experience, turn your draw distance up to ~300, then turn to face north. That is where the windmill is. If you wish to test other sounds, have an associate head to the barn in the west. Then simply have them type in local chat a few times to activate the sound, followed by playing a few gestures.",
}
@sl-service-account
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Whirly Fizzle commented at 2014-03-14T21:33:41Z

This is the same as issue BUG-3998, but the filer never provided further information on that issue.

I have been unable to ever reproduce this problem myself (but I will try your repro above Cain and report back) but I can confirm that for those affected, this problem appears to have started when FMod was updated to FModEx.

As Cain said, further info on this bug can be found at http://jira.phoenixviewer.com/browse/FIRE-12388.

@sl-service-account
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Whirly Fizzle commented at 2014-03-14T21:51:19Z, updated at 2014-03-14T21:51:36Z

I am unable to reproduce this on Second Life 3.7.3 (287491) Mar 4 2014 05:01:31 (Second Life Release)

I went to the location Cain gave (http://maps.secondlife.com/secondlife/Pony%20Town/219/52/27).
I maxed out my master volume and sounds volume and set draw distance to 512m.
I could not hear the windmill.

Flying towards the windmill I begin to hear the sounds at about this location http://maps.secondlife.com/secondlife/Pony%20Town/182/160/42

Second Life 3.7.3 (287491) Mar  4 2014 05:01:31 (Second Life Release)
Release Notes

You are at 165.8, 228.3, 39.0 in Pony Town located at sim10012.agni.lindenlab.com (216.82.48.22:13003)
SLURL: http://maps.secondlife.com/secondlife/Pony%20Town/166/228/39
(global coordinates 255,142.0, 281,828.0, 39.0)
Second Life Server 14.02.28.287383
Release Notes

CPU: Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz (2493.75 MHz)
Memory: 3326 MB
OS Version: Microsoft Windows Vista 32-bit Service Pack 2 (Build 6002)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GT 230/PCIe/SSE2

Windows Graphics Driver Version: 9.18.0013.3489
OpenGL Version: 3.3.0

libcurl Version: libcurl/7.24.0 OpenSSL/0.9.8q zlib/1.2.5
J2C Decoder Version: KDU v7.0
Audio Driver Version: FMOD Ex 4.44.12
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Vivox 4.5.0009.17865

Built with MSVC version 1600
Packets Lost: 19/178,383 (0.0%)

@sl-service-account
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MartinRJ Fayray commented at 2014-03-15T06:15:26Z, updated at 2014-03-15T06:16:36Z

I can reproduce that, I still hear the sounds even when I'm 200m and more away from the windmill (e.g. at http://maps.secondlife.com/secondlife/Pony%20Town/170/35/49) - although it's only a quiet sound (and becomes louder when I move closer), but I can hear the constantly repeating sound of knocking on timber (similar to the sound you hear inside of a moving train).

Second Life 3.7.3 (287491) Mar 4 2014 05:01:31 (Second Life Release)
Release Notes

You are at 169.6, 35.0, 48.9 in Pony Town located at sim10012.agni.lindenlab.com (216.82.48.22:13003)
SLURL: http://maps.secondlife.com/secondlife/Pony%20Town/170/35/49
(global coordinates 255,146.0, 281,635.0, 48.9)
Second Life Server 14.02.28.287383
Retrieving...

CPU: AMD Phenom(tm) II X4 955 Processor (3214.51 MHz)
Memory: 16383 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon HD 7800 Series

Windows Graphics Driver Version: 8.17.0010.1267
OpenGL Version: 4.2.11399 Compatibility Profile Context

libcurl Version: libcurl/7.24.0 OpenSSL/0.9.8q zlib/1.2.5
J2C Decoder Version: KDU v7.0
Audio Driver Version: FMOD Ex 4.44.12
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Not Connected
Built with MSVC version 1600
Packets Lost: 0/47,247 (0.0%)

@sl-service-account
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Marissa Linden commented at 2014-03-18T21:15:08Z, updated at 2014-03-18T21:35:11Z

I can't reproduce this issue at all. Sound effects vary with distance for me, and I can get far enough away that I no longer hear the windmill.

I tried on the following two systems. The latter was tested in our latest viewer with updated Fmodex.dll.

Second Life 3.7.3 (287491) Mar 4 2014 05:01:31 (mine)
Release Notes

CPU: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (2394.04 MHz)
Memory: 5054 MB

OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 660/PCIe/SSE2

Windows Graphics Driver Version: 9.18.0013.3523
OpenGL Version: 4.4.0

libcurl Version: libcurl/7.24.0 OpenSSL/0.9.8q zlib/1.2.5
J2C Decoder Version: KDU v7.0
Audio Driver Version: FMOD Ex 4.44.12
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Not Connected
Built with MSVC version 1600

Second Life 3.7.4 (288138) Mar 15 2014 16:28:23 (Second Life Release)
Release Notes

You are at 63.9, 97.4, 80.1 in Trotsdale Heights located at sim10504.agni.lindenlab.com (216.82.52.10:13011)
SLURL: http://maps.secondlife.com/secondlife/Trotsdale%20Heights/64/97/80
(global coordinates 255,296.0, 281,697.0, 80.1)
Second Life RC Magnum 14.03.07.287758
Retrieving...

CPU: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (2494.39 MHz)
Memory: 8056 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 4000

Windows Graphics Driver Version: 9.18.0010.3257
OpenGL Version: 4.0.0 - Build 9.18.10.3257

libcurl Version: libcurl/7.24.0 OpenSSL/0.9.8q zlib/1.2.5
J2C Decoder Version: KDU v7.0
Audio Driver Version: FMOD Ex 4.44.31
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Vivox 4.5.0009.17865

Built with MSVC version 1600
Packets Lost: 26/13,552 (0.2%)

@sl-service-account
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Marissa Linden commented at 2014-03-18T21:38:40Z

Does this happen for you when using the "Hotfix" build found on the Alternate Viewers wiki, Cain?

http://wiki.secondlife.com/wiki/Linden_Lab_Official:Alternate_Viewers

@sl-service-account
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Cain Zarco commented at 2014-03-18T21:56:51Z

Yup. Seems like so long as I can see the object or avatar in question, I can hear it. Went back to about where I was before, put my draw distance back up to around 300, and I can still hear the windmill like I was only /just/ at the edge of where I /should/* be hearing it. Doesn't matter where I'm at, as long as I can see it, I can hear it.
Firestorm has it a bit worse... Even if I /can't/ see it, I can still hear it.. That's literally the only difference I've noticed between the two viewers in regard to this issue.

*By this I mean, there's a point where sounds should fall silent after they've gotten a certain distance away from you. All the sounds that I hear, which I shouldn't be hearing, sound like they're right at the edge of that range, just before they should be falling silent.

@sl-service-account
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Marissa Linden commented at 2014-03-18T22:14:03Z, updated at 2014-03-18T22:38:35Z

I see. You're saying that the sound does get quieter as you get further away, but it never goes completely silent? When I cross the sim border the windmill sound drops out for me. But, if I re-enter the sim, I can faintly hear the windmill again.

http://maps.secondlife.com/secondlife/Pony%20Town/251/134/26

I took a copy of the asset and it sounds the same on my parcel as it does here.

@sl-service-account
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Cain Zarco commented at 2014-03-18T22:38:27Z

Yup yup, that's exactly it. The sounds never exactly stop playing in my viewer, unless I leave the simulator they're in, or manage to completely derender them. But the moment they come back into view, I can hear the sounds again.

@sl-service-account
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Marissa Linden commented at 2014-03-18T23:30:34Z

Alright, I see the cause now thanks to Whirly's help.

In build 3.5.1.274821 the viewer used fmod.dll for audio. In viewer 3.5.2.276129 we updated to fmodex.dll. The audio roll off sounds different between those builds, and in the 3.5.2 build you can hear the windmill from further away than in 3.5.1.

We've updated the fmodex.dll again in build 3.7.4.288138, but the windmill is still audible from much further away than in 3.5.1. There is a change in behavior, but the audio levels seem reasonable to me. The windmill sounds far away, even though I can still hear it. But, different audio chips may exhibit different results. I'll need to try this out on a few systems to see if I can find a really bad example.

@sl-service-account
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Lucia Nightfire commented at 2014-03-19T02:16:54Z

Whenever I experience this bug its with or without third party audio drivers and with the same hardware I've used for years. This is a recent bug, though. There seems to be no true 0 volume calc. return as if theres a rounding up occurring. I've heard people playing gestures from over 4000 meters away in the sky like they were just 100 meters away.

@sl-service-account
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Cain Zarco commented at 2014-03-28T00:38:07Z

@Marissa: Yeah, I can tolerate things like the windmill alright. But when I can hear avatar gestures from avatars that I can't even see, or are in the next sim over (depending on the viewer being used), it gets a little aggravating. Plus, one of the things that you don't hear in the Pony Town sim are the multitude of bird sound boxes littered around the ground level. On Firestorm, no matter where I am on ground level, I can always hear all of them... And the windmill... Shoot, I logged on today and a new renter had placed a clock I didn't know about. So when the sounds started playing, I thought that we were being griefed the sounds were so loud and close sounding, even though the clock was a good 90M away. I had to go and mute it so the constant ticking didn't drive me mad.

@lucia: This has happened to me a lot too. And a lot more recently it seems. Went to LeTigre not that long ago, went up 2500M like I usually do, and I could still hear the stupid voice gestures being played on the ground level.And I've also not changed anything in my rig, but it only recently (relatively speaking seeing as it was probably around Sep-Nov last year) that it started up. That time-frame seem about right to you too?

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