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[BUG-41523] Marketplace is failing to update Relevance Sort #13029

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sl-service-account opened this issue Mar 13, 2017 · 6 comments
Open
1 task

[BUG-41523] Marketplace is failing to update Relevance Sort #13029

sl-service-account opened this issue Mar 13, 2017 · 6 comments

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@sl-service-account
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sl-service-account commented Mar 13, 2017

Steps to Reproduce

Marketplace has not been updating the Relevance Sort for the past week. Possibly other sorts as well, but I don't use them. Please fix.

Actual Behavior

Marketplace has not been updating the Relevance Sort for the past week. Possibly other sorts as well, but I don't use them. Please fix.

Expected Behavior

I expected to see the Relevance update on a daily basis the way it always has. That means that sales rankings are not accurate and can negatively affect future sales results.

Other information

Please fix.

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Related

Original Jira Fields
Field Value
Issue BUG-41523
Summary Marketplace is failing to update Relevance Sort
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Reporter Arwen Serpente (arwen.serpente)
Created at 2017-03-13T18:03:35Z
Updated at 2017-03-16T19:13:52Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2017-03-14T19:10:31.272-0500',
  "Is there anything you'd like to add?": 'Please fix.',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'Website',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "Marketplace has not been updating the Relevance Sort for the past week. Possibly other sorts as well, but I don't use them. Please fix.",
  'What were you doing when it happened?': "Marketplace has not been updating the Relevance Sort for the past week. Possibly other sorts as well, but I don't use them. Please fix.",
  'What were you expecting to happen instead?': 'I expected to see the Relevance update on a daily basis the way it always has. That means that sales rankings are not accurate and can negatively affect future sales results.',
}
@sl-service-account
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Ebonivoire commented at 2017-03-15T00:10:31Z

Myself and one of my RL family members are both creators in SL. We have a Marketplace store on a joint account that we share and create on. Our sales have been being affected by this bug. Items that we've sold several of are not moving up in search and with each passing day, are falling lower and lower and lower in rank, leading to almost no sales at all on newer items especially. Really hope that this problem is fixed soon.

@sl-service-account
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Arwen Serpente commented at 2017-03-15T12:17:02Z

It looks like Relevance updated today as it should. I did, however, take a look at Best Selling, and that's a total mess (sorry, but it is) - no idea when that happened because I never look at it. Best selling has a total mismatch, mix up, jumble of worst sellers in the first rankings. "Best sellers" are on the last pages.

@sl-service-account
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Arwen Serpente commented at 2017-03-15T13:29:29Z

Sorry to keep commenting on this, I wish someone from LL would respond. Now Relevance is updating constantly. In the past, it updated once per day. Now it looks like every hour. What's going on?

@sl-service-account
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Pamela Galli commented at 2017-03-15T14:34:02Z

Relevance is not relevant. I sold a Valentine cookie set the other day, which I thought was odd, now it is at the top of p. 2. And p 1 has a lot of old stuff which I guess sold recently. P 1 does not show my actual best selling content.

@sl-service-account
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Spidey Linden commented at 2017-03-15T15:56:58Z

Sorry for the delay - we are looking into this issue.

@sl-service-account
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Arwen Serpente commented at 2017-03-16T13:03:43Z

Relevance is now updating throughout the day, almost every hour from what I can observe. It has very little relevance now to what's been selling - well, sort of, it's hard to tell, it keeps jumping around. Was some kind of fix deployed? Because if there was one, it has changed the behavior, but it has not corrected it. If there wasn't one, this appears to be more broken than originally thought.

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