Skip to content
This repository has been archived by the owner on Mar 28, 2024. It is now read-only.

[BUG-41294] [Project Alex Ivy] World view tinted blue when ALM is disabled after update to Nvidia driver 378.49 on any 64bit viewer #12845

Open
sl-service-account opened this issue Jan 25, 2017 · 6 comments

Comments

@sl-service-account
Copy link

sl-service-account commented Jan 25, 2017

Steps to Reproduce

  • Login on Project Alex Ivy, or any other 64bit viewer on a system with Nvidia graphics running the new Nvidia 378.49 graphics driver.

  • Disable ALM
    Preferences -> Graphics -> Advanced Lighting Model

    Observed Behaviour

  • On Nvidia systems, after updating to Nvidia graphics driver 378.49, the world view is tinted blue when ALM is disabled.

  • See Fig 1 (ALM disabled) & Fig 2 (ALM enabled) attached.

  • When ALM is enabled, disabling Glow mostly fixes the problem, apart from the Linden water still has an off brown tint.
    Advanced -> Show Debug Settings -> RenderGlow

  • When ALM is disabled & the bug reproduces, disabling Bump mapping & shiny then re-enabling Bump mapping & shiny fixes the problem until ALM is toggled again.
    When ALM is disabled & Bump mapping & shiny has been disabled then enabled (so the bug is "fixed"), disabling Bump mapping & shiny will then reproduce the bug again.
    Preferences -> Graphics -> Advanced -> Bump mapping & shiny.

  • Some Nvidia system seem to be unaffected.
    So far 2 users with Titan graphics cards have been unable to reproduce this.
    I'll add a table below of known affected cards.

  • So far all cases of this bug reported have been on Windows 10 and quite a number of users with cards that should be affected report no bug on their Windows 7 systems.
    Edit - Inara can reproduce this on Windows 7 SP1 64-bit (Build 7601) with a GeForce GTX 970.

Expected Behaviour

Affected Cards on the 378.49 driver

|Card|OS|Username|
|
|-|-|-|-|
|GeForce GTX 970|Windows 10 64-bit (Build 14393)|JarredDecker Resident & Sula Tremont on FIRE-20775|
|
|GeForce GTX 970|Windows 7 SP1 64-bit (Build 7601)|Inara Pey|
|
|GeForce GTX 960M|Windows 10 64-bit (Build 14393)|Whirly Fizzle|
|
|GeForce 840M|Windows 10 64-bit (Build 14393)|Theo on FIRE-20781|
|
|GeForce GTX 770|Windows 10 64-bit (Build 14393)|xXTheScarecrowXx Resident|
|
|GeForce GTX 750 Ti|Windows 10 64-bit (Build 14393)|Aliazunder Draconia|
|
|Geforce GTX 745|Windows 10 64-bit (Build 14393)|Iamoliver Resident on SUP-18085|
|
|GeForce GT 740|Windows 10 64-bit (Build 14393)|-|
|
|GeForce GT 730|Windows 10 64-bit (Build 14393)|Tazz Enigma on FIRE-20780|
|
|GeForce GTX 650 Ti BOOST|Windows 10 64-bit (Build 14393)|-|



#### Unaffected cards on the 378.49 driver


|
|Card|OS|Username|
|
|GeForce GTX TITAN|Windows 10 64-bit (Build 14393)|StarlightShining Resident|
|
|GeForce GT 440|Windows 7 SP1 64-bit (Build 7601)|Kyle Linden|









|

Attachments

Original Jira Fields
Field Value
Issue BUG-41294
Summary [Project Alex Ivy] World view tinted blue when ALM is disabled after update to Nvidia driver 378.49 on any 64bit viewer
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Reporter Whirly Fizzle (whirly.fizzle)
Created at 2017-01-25T05:43:43Z
Updated at 2017-02-21T03:19:14Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2017-02-20T21:19:14.234-0600',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Filling in',
  'What were you doing when it happened?': '...',
  'What were you expecting to happen instead?': '...',
}
@sl-service-account
Copy link
Author

Whirly Fizzle commented at 2017-01-25T09:27:15Z

Bug reported to Nvidia at https://nvidia.custhelp.com/app/account/questions/detail/i_id/1115639
Awaiting a reply from Nvidia.

@sl-service-account
Copy link
Author

Whirly Fizzle commented at 2017-01-25T17:31:06Z

Nvidia has escalated the bug to tier level 2.

@sl-service-account
Copy link
Author

Whirly Fizzle commented at 2017-01-26T19:03:28Z

Reply from Nvidia:

Response By Email (JoshH) (01/26/2017 10:56 AM)
Hello Whirly,

Thank you for the information. We are aware of the issues going on here with the latest drivers and will have this fixed in a future update.

Regards,
Josh H.
NVCC

@sl-service-account
Copy link
Author

Whirly Fizzle commented at 2017-02-01T18:15:23Z

The new 378.57 hotfix driver does not fix this bug.
https://forums.geforce.com/default/topic/991248/geforce-drivers/announcing-geforce-hotfix-driver-378-57/1/

@sl-service-account
Copy link
Author

Whirly Fizzle commented at 2017-02-15T14:46:00Z

Bug is fixed with the new Nvidia 378.66 driver.
http://us.download.nvidia.com/Windows/378.66/378.66-win10-win8-win7-desktop-release-notes.pdf

[Second Life 64-bit]: World view is tinted
blue after disabling Advanced Lighting
Model. [200274562]

@sl-service-account
Copy link
Author

Kyle Linden commented at 2017-02-21T03:19:14Z

Thanks Whirly!

Sign up for free to subscribe to this conversation on GitHub. Already have an account? Sign in.
Projects
None yet
Development

No branches or pull requests

1 participant