[BUG-40875] Bring back weekly rolling maintenance for the grid #12489
Comments
Whirly Fizzle commented at 2016-11-11T22:17:13Z I don't agree that the problem started when mainland got the increased prim capacity. Apart from the more frequent region crossing on vehicles problems mentioned above when regions have not been rolled for over a week, the following problems occur frequently on regions that haven't been restarted for a while and the only way to fix all of these issues is to restart the region:
However, regions coming back online after the rolling restarts often come back online with caps fail and the region is totally broken until it is restarted again. |
Lampoon Destiny commented at 2016-11-12T19:44:48Z Sailing in the Blake Sea has become almost impossible. 1.000s of sailors are being affected by the poor performance of sims in this area. LL, please remedy this situation. |
Bridget Beresford commented at 2016-11-12T19:53:35Z Whatever the reason for the failure of sims and the extremely poor conditions and maintenance of sl and in particular the Blake and surrounding waters - something HAS to be done. We are losing racers and sailors because the conditions don't even allow us to reach the first mark in races!!!![ This has been going on for a very long time and it's is at the point that we must all support the move to request that LL takes us very seriously. Please don't start arguing about what exactly is the cause - but rather - support this Jira to bring it to LL attention - not in dribs and drabs and a few tickets - but well supported by all of you - sailors, fliers, and everyone else on the grid]( This has been going on for a very long time and it's is at the point that we must all support the move to request that LL takes us very seriously. Please don't start arguing about what exactly is the cause - but rather - support this Jira to bring it to LL attention - not in dribs and drabs and a few tickets - but well supported by all of you - sailors, fliers, and everyone else on the grid)![ In addition - whatever has gone on over the last week has increased the disgusting conditions in the Blake. That is FACT]( In addition - whatever has gone on over the last week has increased the disgusting conditions in the Blake. That is FACT) |
Therrainia commented at 2016-11-12T23:06:03Z I've run into more and more seemingly connected regions, since as early as January, were you arrive on a region, and then you can't get back of, as if the way onto the region has been cut, and it's just out in black space, when one logs off from them, they are not able to log back in unless they log back in to a hub region. I'm seeing signs of this in several regions in the Blake. As an estate owner, I had scheduled region restarts DAILY, and was done with a scripted alt. When I had races within the estate, I was sure to restart the course regions 45minutes before a race. So I don't think it's too much to ask LL to do weekly rolling restarts, its automatic. If it takes one more staffer to monitor it, Linden Labs regional tier costs are high enough, that I'm pretty sure they can afford an intern from SF State, or even a part time person from the avatar pool to monitor it. It's something that takes a few minutes to increase the quality of the system thousands of people use. Sounds like a small price, much smaller than losing users. |
Analyse Dean commented at 2016-11-12T23:17:34Z Please, bring back rolling restarts for healthy servers! |
Vickie Maidstone commented at 2016-11-12T23:17:38Z As an RD as well I have seen countless times races crashing or lagging to the point they can NOT complete a race due to the issues we been experiencing. A weekly restart of the channel would help to smooth out the issues so all can enjoy sailing,flying, what ever it takes to make the Blake Sea an enjoyable experience for all. |
Amanda Dallin commented at 2016-11-12T23:18:01Z This issue is affecting waters in private estates too. They can mitigate it to a degree by restarting all the time but that shouldn't be necessary. |
moonglownight commented at 2016-11-12T23:20:05Z This is needed. |
BillEwen commented at 2016-11-12T23:24:33Z Yes.. Blake sea is seeing more sinkings than the titanic. It needs to be fixed. |
Hank Sopwith commented at 2016-11-12T23:28:40Z I have personally experienced crashing and severe lag at times when sailing the Blake Sea area. This causes a horrible disruption where I may end up underwater with the boat sailing off in a random direction. I did nothing to cause this crash - sailing with minimal scripts and prims on boat and avi. Only recovery is to logoff, log back on, and try to find where the boat went... to say nothing of really messing up participation in an enjoyable sailing activity. If Rolling Restarts would reduce or eliminate these crashes, I too, beg that they be reinstated. Thank you. |
Dragon Wobbit commented at 2016-11-12T23:37:17Z There isn't a day that goes by where I don't lose a boat or heli crossing over a sim in the Blake and surrounding areas. There really is no joy to be found in having to relog because you can't move, your boat crashes into some innocent island or the lag means you crash into a another boat and you can't do anything about it. Please, bring back stability to the Blake. |
Gigan Seraph commented at 2016-11-12T23:40:17Z Major MMOs like WoW go down for maintenance weekly, if not daily. Having a 15-30m period where everything is cycled would be useful. |
Rockdawg Seelowe commented at 2016-11-12T23:46:06Z Agrees completely many sims even north of Blake Sea are nearly impossible to pass through. I have only been able to navigate to Blake Sea twice at a snails pace with ending results of losing yacht at Blake near spyglass. I have lost a yacht adrift in Peddler. Sailing has become impossible to enjoy!! Please return rolling restarts .... |
Chill278expert commented at 2016-11-12T23:50:07Z Yes agree, we are crashing constantly, regatta racing has virtually come to a stop. |
Mark414 commented at 2016-11-12T23:53:13Z lots crashes or flying boats |
Allie Tomsen commented at 2016-11-13T00:01:15Z For one of the major attractions (if not THE major attraction) in Second Life this is intolerable. We lose ships and sailors; LL loses paying customers. |
petrarosen commented at 2016-11-13T00:08:44Z Please bring back the weekly restarts for the reasons mentioned above. |
SteveLL commented at 2016-11-13T00:23:25Z As a member of the sailing community and a Race Director I either host or participate in races on a daily basis. The conditions have deteriorated to the point in the Blake Sea that people either aren’t showing up or we end up canceling the race after the whole fleet crashes one or more times while trying to complete a regatta. This has become very frustrating for all involved. This includes racers, organized and unorganized cruising and the aviation community. It includes the membership of Nantucket Yacht Club, Fisher’s Island Yacht Club, Starboards Yacht Club and Hollywood Airport plus all the smaller airfields and marinas that border on and use the Blake Sea. Something needs to be done about this, the situation is now critical, the Blake Sea is unenjoyable most of the time. |
Dane237 commented at 2016-11-13T02:29:17Z The drop in service levels of service caused by deprecating or phasing out the rolling restarts sends a powerful message. To an extent, the change represents bypassing a security control. By restarting, performance is kept at a base level and in memory processes brought to questionable states are cleansed. The area in question is known for frequent (application layer) attacks. There are individuals in SL who take sailing and aviation seriously even from RL standpoints. From a process, performance and security perspective, it seems short sighted if the goal is building a sustainable online community. The medium is unstable, frustrating and at risk from availability and integrity perspectives. Isn't the medium the message? Additionally even if there is some major reason upcoming in the next six months or more apparently supporting cutting services, there are still people whose quality of SL is being impacted. Is that what the larger community of custodian really wants for residents to experience? One asks, "What does it say about the future?" |
LunaAzulejo commented at 2016-11-13T02:46:41Z Whirly says: "I don't agree that the problem started when mainland got the increased prim capacity." Maybe it is just coincidental, but that is the ONLY major change LL has announced recently. In any event, the situation has become intolerable. Not everyone comes to SL just to stand around and chat in one place. Please fix this. |
jene Bekkers commented at 2016-11-13T02:51:43Z Due to a lot of patience there are still sailors we try to make the best of it. However, even for de die hards it's taking away their pleasure. So LL ACT!! |
starshaofescondar commented at 2016-11-13T03:32:32Z Every mainland sim waterway and land should be restarted once per day! 10 years ago the cost of servers, storage and bandwidth were ridiculously high, but today in 2016... all of that is rock bottom super cheap! Yet we are all still paying to Linden Labs... the same astronomically high land prices of 10 years ago. My point of saying that is... with the super high tier costs of 10 years ago still being charged to all of us who want to have land... there should be more than enough money to spend on hiring someone to do server restarts all day long, every day. Sailing or flying in SL has gotten extremely frustrating. Isnt it bad enough that LL wont do anything about all the selfish morons who are allowed to shut down an block water passages with their stupid ban lines an 10 second security orbs? |
nightingale Solo commented at 2016-11-13T04:34:54Z As you can see, there are many frustrated sailors and aviators who enjoy Second Life with a passion. I too, am a Race Director who operates on the Blake Sea. I feel very apologetic to ask racers to participate when conditions are so bad. We individuals and the Yacht Clubs all do our best to make sailing for the competitive as well as sailing for the casual and beginning sailor a fun and enriching experience. These activities promote community with such positive real life results as Sail 4 Life donations in the thousands of US Dollars. It gives people a chance to accomplish goals they can't in real life, because of circumstance or physical or mental ability. Please consider scheduling more frequent restarts for the Blake Sea at least. Or perhaps this power could be given to a select few who can be trusted to do the restarting without the need of LL's attention. There is already a group for people to help clear out griefers and left over vehicles (Blake Sea). |
vivipezz commented at 2016-11-13T04:56:32Z, updated at 2016-11-13T04:58:38Z When a whole fleet disappears in one sim crossing, it is definitely past time for maintenance ! |
Rebecca Rozen commented at 2016-11-13T05:28:40Z I support the request to bring back weekly rolling maintenance for the grid and especially for the Blake Sea Regions, as for now a lot of lag is experienced in these regions regularly. Ships and planes crash at crossings. |
jimmyson Bracula commented at 2016-11-13T06:25:43Z I agree , I been on sl back when we did not have resident as a last name.I seen places come and go but sense over the years ,I seen less and less maintenance on main channel and more lag even on weekends when the most people are online. I love sailing and flying ,both and so does my wife but hard to sail when you get kick off your own boat crossing a simple region in the Blake Sea. Look LL we all know you working on a other type of grid and like others to try it ,but alot of us have spend a huge alot of money and sense you might not transfer our inventory to it ,have a heart do more restarts on main channel like it should.I remember when there was over 104,000 people or more ,now alot less.If you what keep your product that makes money going this not way to do it. Help people that like this , help get griefers that what destroy it because they do not care and help keep SL going better |
Carter Davidov commented at 2016-11-13T07:20:54Z I didn't know whether to laugh, cry or throw my computer through a window one night when repeated attempts just to LEAVE THE MARINA ended with me sitting on bottom at the sim crossing while my boats carried on without me. Also as a pilot, I have noticed that larger aircraft I have flown before have become unmanageable. Many times attempting to take out smaller craft also end in failure. Too damned many times. I don't know if its the prim allowance or the lack of restarts or the gravitational effects of Uranus on Pluto. Something has deteriorated fast. I have done a wipe and reload on my computer recently hoping maybe it was on my end. Guess what? Logged back on. No changes whatsoever. Maybe y'all have moved on to the next new toy and are saying to hell with crappy old SL. It sure feels like it |
Malin Sabra commented at 2016-11-13T07:35:43Z I've had nothing but issues over the last 11 days (almost 12 days) since the last maintenance on mainland with the prim increase. I've attempted to go flying 5 times and every single time I'll hit a few sims that will freeze me up then disconnect me. Before the last maintenance I RARELY had any issues flying 40-100 sims. I miss flying and sailing. |
lifeofsheree commented at 2016-11-13T07:56:20Z Flying and sailing is becoming harder and harder this year where crossing sims leads to bouncing off sim crossings, being thrown into a sim which isn't responding only to be "offsim" despite being within the confines of the sim, planes/helicopters removed. Many of us are active in sailing and aviation communities yet the want to fly and sail become diminished when it becomes too difficult to bother with. |
nil1965 commented at 2016-11-13T08:00:11Z, updated at 2016-11-13T08:01:08Z I suffer more than "normal rate" sl issues for some weeks now, the last been the worst. Sim crossings crashes more often than usual, camera mess, at times hard to rez or see objects properly. Even typing my comment here proved ...laggy! |
JoyofRLC Acker commented at 2016-11-14T16:16:21Z, updated at 2016-11-14T16:17:30Z I agree things have been very bad lately. My experience over the last eight years or so is that these things go in cycles, getting better, stabilising then, like snakes and ladders, it all falls apart again. Wash, rinse, repeat. Not sure of the root cause. Id say that this is not currently the worst its ever been, but close to it. In brief I have 3 recommendations, which I'll explain below.
Restarts on the other hand are another matter. Well run Private Estates do restarts daily or every other day. Restarts should be relatively quick, and trouble free (there is no change to the server software). I see no reason why LL could not do the same thing. And also LL could probably arrange to do it at whatever time typically has the least number of users on. I'm not sure, given that restarts are fairly quick, but also the need for contiguous sims for sailing etc, if the should be done on a rolling basis across areas like Blake Sea, or all at once. People more expert than I can figure that out. A couple of related questions / suggestions. How confident are we that the minimap correctly shows which sims are off line? I think its very important that the map correctly shows sims that ARE offline (in red) AND ALSO sims that are ABOUT TO RESTART (say within 2 minutes), in Yellow, say. Then we can at least go around. They can give us the wobbly buzzing yellow pop up when a sim is about to restart, so colour the mini map as well! Joy Acker |
JoyofRLC Acker commented at 2016-11-14T16:20:53Z A further thought. Perhaps LL should also be checking to see if there is any other cause for the current crashes / falling off vehicles. "Lag" is a pretty broad brush. |
NatashaFatale25 commented at 2016-11-14T17:08:21Z I spent a lot of money, here, and was having a lot of fun, sailing. Then, inexplicably, the restarts stopped, and things got less enjoyable by the, day. Now, after having left, for all intent & purposes, a few months, ago, I have deleted my account. I do not intend to return. I really appreciated, what you Lindens did, for us...now, not so much. I'm sorry. |
NatashaFatale25 commented at 2016-11-14T17:09:29Z P.S. Seems, as if, you are throwing all resources into Sansar, and have forgotten all about Second Life. Truly, sad. |
JessieMartinique commented at 2016-11-14T17:31:27Z I'm sorry, but I am really getting fed, up! I left, to travel, awhile, and when I returned, a couple months, later, logged on, & tried to sail, again, I was greatly, dismayed! Seems the routine restarts have become, history?? Why, in thunder, would one stop DOING them!? Are you waving goodbye, and grinning all the way to the bank?? I used to have loads of fun, here! I spent a lot of money, getting stuff! I bought roughly 14 boats - |
Archer Mactavish commented at 2016-11-14T18:39:15Z Please fix these issues! |
unclesamoriginal commented at 2016-11-14T18:58:16Z I am a founder of the Gulls Wing Sailing Club. I am voting to support this JIRA, but want to note that the Gold Standard for 3d gaming grids should be a minimum of one restart a day. Most private sector businesses require computer shut downs at the end of a shift to save energy, but the effect is a fresh machine restarting for the next shift. Imagine, dear Lindens, if any service provider you hired did not provide you with fresh online availability of your data and processes! Your current practices will depopulate the public free areas of SL faster than you would fire your own service provider! The JIRA request for rolling weekly restarts is at best a minimalist remedy. If you implement it by itself, you are meeting at least a Bronze Standard. Perhaps you need to examine restart data from quality private estates to learn how managers in the trenches utilize restarts to maintain the quality of their operations. |
Ginnafer commented at 2016-11-14T19:00:03Z If you think it is bad for boating, try flying an airplane. It is horrible. Why oh why did they ever stop rolling restarts on a weekly basis? Our Airline Black Sheep Commuter Air Service, has almost stopped all flights. We only fly after a restart is done. |
Herasdejavou commented at 2016-11-14T19:00:52Z please back with the rolling restarts. in the moment big problems with sailing or fly. crashes and more |
Farris Fargis commented at 2016-11-14T19:23:45Z I think LL is letting SL die a slow and painful death. I own a mainland region that I have to request restarts on. They're done only sporadically otherwise. Wake up, LL. You're losing it. |
RainbowSails commented at 2016-11-14T20:38:06Z We desperately need a good running Blake Sea |
josynovecinque commented at 2016-11-14T20:54:45Z ding ding ding, shame shame shame! |
Andrea Curtis commented at 2016-11-14T21:04:50Z Blake Sea, and other ocean areas, are a huge resource for Second Life sailing, and proper maintenance of the grid is essential to the entire Second Life community. Definitely bring back routine rolling restarts. |
Hartman Jameson commented at 2016-11-14T21:15:25Z Crashed on the Intercoastal around Pieve in an open sim .. took my boat and me to the bottom . cleared off my hair , feet and hands .. tried to go through again. Same thing ... just bad maintenance ..three times now in that area... |
Hartman Jameson commented at 2016-11-14T21:18:28Z You need to do something about the virtual sailing ... It's one of the largest enjoyments in sl . Now everywhere is bugged out. I have a premium membership .. I am considering dropping it . |
Pehkhet commented at 2016-11-14T21:35:38Z Can only second this. Please focus on smooth sim transitions and general stability... and until you can pull that off regular restarts seem to be the only way to ensure a somewhat decent SL experience. |
xeniaelisabeth commented at 2016-11-14T21:47:17Z Sailing or flying through the Blake Sea and many other places) is becoming increasingly difficult. Sims refuse to appear or crash. This spoils he enjoyment of SL. |
Dirk Cerna commented at 2016-11-14T22:36:44Z Sailing and Flying the Blake Sea has become treacherous please do something to fix it!! |
Cate Foulsbane commented at 2016-11-15T03:05:26Z Sailing on the SL seas is the main reason I am in SL..and when sailing is difficult, my happiness diminishes. So many of us are affected by this..please please fix it! |
CleoSertorii commented at 2016-11-15T03:49:01Z I got into boating in SL a couple of years ago because it was relaxing and gave me the opportunity to do something (at least virtually) that I am unable to do in RL. I enjoy it so much that I am willing spent more money to rent an island on one of the sailing estates connected to the Blake Sea sims. I also recently started flying helicopters just for some variety and have found out how fun that is as well. I don't know for sure if the problems in the Blake sims started with the increased prim allocations, but the timing is too close to ignore the possibility. In the mean time, I cannot sail or fly more than 2-3 sims at a time, before i get booted from my boat/helo, kicked into a sim corner, and then my viewer crashes. This was never an issue even as recently as a couple of months ago. I didn't spend all of these lindens on rent and boats/helicopters just to have to restart my viewer every 10 minutes. If rolling restarts will fix the problem with bad sim performance, then I am all for it. LL please listen to your residents :) |
Geneer Gynoid commented at 2016-11-15T03:56:13Z I think the small percentage of inconvenience of a frequent restart far outweighs the remaining percentage of unstable sim activity. Thank You. |
Anu Daviau commented at 2016-11-15T04:53:46Z Ladies and gentlemen at Linden Labs, there are people here who actually put serious money into Second Life, be it for their premium accounts, mainland, standalone sims or private estates. Can't we expect an appropriate maintenance of the servers? |
pleasureboi commented at 2016-11-15T09:35:34Z It started getting far worse when the simulator code to add extra prims went in. Time to revert that and let us sail again. |
jazzydaze commented at 2016-11-15T11:09:03Z Sailing is one of my favorite things about SL. Please fix, its rather messy right now! |
lale Delvalle commented at 2016-11-15T15:16:53Z Sailing and or flying? It's about SL in general. I pay for this crap. Restarts weekly would be nice but what about maintenance. There's more to maintenance than just restarts. Restarts are good for region servers but do nothing for you. You your inventory and other things are not on sim servers and need maintenance like everything else. Everything works together and when one part is screwed it makes your and my SL life miserable. If you can't fix it, sell it to somebody who will invest and do what's right. |
retune commented at 2016-11-15T16:17:52Z I started sailing about a month ago. I rarely can finish a course. It is so very hard to learn how to race in s/l as it is, but to be booted virtually EVERY time I sail is very discouraging. I am not a s/l or computer expert, but I think you are. Please do what is necessary to mitigate these events. I spent good money on my boat, and I LOVE this environment! Please help....thank you in advance. |
LeyanneMace commented at 2016-11-15T16:52:49Z I'd really like to see something done about this, too |
indragray commented at 2016-11-15T17:21:09Z Due to the popularity of this case, I have no choice but setting the priority from "undefined" to "major" ;-) |
Kyle Linden commented at 2016-11-15T19:25:47Z Hi Indragray, Thank you for filing this request. The team has reviewed it and we are investigating further. |
indragray commented at 2016-11-27T22:03:28Z, updated at 2016-11-28T06:35:10Z Since friday 25th, the grid - and especially Blake Sea - has been crippled again. Random regions are showing poor performance (lag, rubberbanding effect, physics FPS collapsing, sim crossing fails, not connecting to nearby regions, etc. The whole range of bugs!). Once again, I went to a boat race and it was wasted: half of sailors (including me) simply abandoned at mid-race because they were simply fed up with crashing each time. Bottom line is: I am now under no illusion that grid performance begins to run downhill 9-10 days after a restart. At the moment, rolling restarts are processed only every 2 weeks for main channel. This is clearly insufficient! I opened this case asking for weekly restarts for a good reason. |
How would you like the feature to work?
Back in the days, SL had regular rolling restarts every week. But then, it has began to become less frequent: every 2-3 weeks in average for main channel. Quite often, rolling restarts are even cancelled or not performed, despite they appear planned in the grid status page. They seem to occur only when it comes to new server updates deploy, which is a pity.
However, without regular restarts, any region's performance and stability runs downhill. No 'but', no 'if', that's a fact. And simply a matter of time.
During the summer 2016, we have even been left with 6 weeks without a maintenance!
As a result, the grid can become a true wreck for long days or weeks. The problem has actually gone even more acute since the prim limit was increased on regions.
So please roll back to weekly restarts!
Why is this feature important to you? How would it benefit the community?
As an active member of the sailing community, I have witnessed numerous races or cruises that turned into a bloody mess due to the grid poor state and performance. As I'm writing this, around 50% of boat races I have followed had to be cancelled because nobody (or almost) survived them.
The turning point has been the day since the region prim limit has been increased. Coincidence? I think not!
The problem is especially severe in Blake Sea and the surroundings, which is a hig traffic area where vehicle use is the main activity. However, boats, planes and even road vehicles need a grid in proper condition to be enjoyable.
Instead of this, we more and more often meet region that are randomly misconnected to nearby ones and/ or running bad. As a result: lag, crashes, sim crossing / teleport failures, etc. As a further result: people getting fed up and quitting, not to mention that general feeling that SL is slowly dying...
It's simply not conceivable for residents to flood customer support with tickets for each region concerned and each time it happens (that is: more and more often). It's simply a waste of time and a joy killer. We are all in SL to have fun, not to spend our time filling in forms!
I strongly believe that a more frequent maintenance could solve that problem and avoid that defective regions are left to decay for too long. Therefore, I hereby request that the grid is restarted every week.
If not the whole grid, at least the SL server main channel regions, where most of the transportation activity takes place.
Original Jira Fields
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