Whirly Fizzle commented at 2016-10-20T03:22:50Z

Heya Abella,

Hmm those symptoms could be connection issues.
They could also be region issues but if your friends have no problems with the same objects on the same region then that doesn't sound like a region problem.

The problem with object inventory never loading can also be caused by something being amiss with the Windows Temp folder - it's usually seen when someone has moved their Temp folder to a non-default location but it hasn't been done correctly.
I have never seen that causing the Buy button to remain greyed out though - the Buy button problem is usually network "lag".

If you go to Communicate (Comm on Firestorm) -> Block list, does your block list also fail to load?
That's another symptom seen when there's a problem with the temp folder in Windows.

Can you run a session on the LL viewer (from https://secondlife.com/support/downloads/) where you reproduce the problem of an objects contents never loading and trying to buy an object and then log out.
Then before relaunching the viewer, zip up your logs folder & attach it to this issue using More Actions -> Attach files.
This page tells you where to find your LL viewer logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Thanks!

Kyle Linden commented at 2016-10-20T18:16:03Z

Hi Abella,

Please use the official Second Life viewer to reproduce this issue and attach logs as Whirly has described.

Thanks!

Abella Blessed commented at 2016-10-23T01:37:50Z

I'm out of town for a few days and not using my own computer but I'll follow instructions when I return. I noticed that the page does not include instructions for windows 10 which is what I use. I am going to assume here that instructions are similar but should they not be can you give them to me for 10? Thanks - Abella

Whirly Fizzle commented at 2016-10-23T08:46:01Z, updated at 2016-10-23T08:47:42Z

The instructions are pretty much the same for Windows 10.
Those instructions are actually wrong though in my opinion. They only ask for the "SecondLife.log, SecondLifeCrashReport.log and stack_trace.log" on Windows.
This is useless if someone is crashing & you need to see why they crashed - you need the dmp file from inside the dump folder for the crashed session.
there isn't even a stack_trace.log on recent viewer versions.

For Windows 10:

• You need to get into the AppData folder in Windows, which is a hidden folder by default.

• There are 2 ways to access the AppData folder & access the viewer logs folder.

  1. Make sure hidden files & folders are set to show in Windows 10 - see http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/
     Then browse to C:\Users\ [USERNAME] \AppData\Roaming\SecondLife

  2. Right click on the Windows Start button -> Search.
     In the search box, type in %APPDATA%
     At the top of the search results you should see %APPDATA% folder. Left click on that.
     Then Open the Roaming folder then open the SecondLife folder.

• Inside the SecondLife folder, you will see a folder named logs.
  Right click on the logs folder -> Send to -> Compressed (zipped) folder.

• You will then have a zipped folder called logs.zip inside the SecondLife folder.

• Attach logs.zip to this JIRA issue using More Actions -> Attach files.

Abella Blessed commented at 2016-10-25T00:02:26Z

zipped Log files attached

Abella Blessed commented at 2016-10-25T00:09:00Z

picture of what I see

https://gyazo.com/d05cf576a18a450bc2aba7d73fd84906

Abella Blessed commented at 2016-10-25T00:10:50Z

All pictures is using second life viewer

https://gyazo.com/e4b7ebd97deea4e5fd01df348c507fcc

Whirly Fizzle commented at 2016-10-26T15:47:22Z

Thanks for the logs.
The problem clearly shows in your logs, but I don't know why this is happening yet.

Session on LL viewer: Second Life Release 4.1.1.320331

First attempt to buy contents of a box:

2016-10-24T23:41:13Z INFO: LLFloater::openFloater: Opening floater floater_buy_contents full path: /main_view/menu_stack/world_panel/Floater View/floater_buy_contents
2016-10-24T23:41:13Z WARNING:#LLFile warnif: Couldn't remove 'C:\Users\anna\AppData\Local\SecondLife\inventory_0c5b4595-0eca-8c6c-caed-164290bd9d47.tmp' (errno 2): No such file or directory
2016-10-24T23:41:13Z INFO: LLXfer_File::initializeRequest: Requesting xfer from 216.82.42.60:13010 for file: C:\Users\anna\AppData\Local\SecondLife\inventory_0c5b4595-0eca-8c6c-caed-164290bd9d47.tmp
2016-10-24T23:41:16Z INFO: LLCircuitData::dumpResendCountAndReset: Circuit: 216.82.42.60:13010 resent 185 packets
2016-10-24T23:41:16Z INFO: LLTransferManager::processTransferInfo: LLTransferManager::processTransferInfo replay FINISHED for 7e56757b-d9a4-c603-0b93-111bb7f2852d
2016-10-24T23:41:16Z WARNING:#LLFile warnif: Couldn't remove 'C:\Users\anna\AppData\Local\SecondLife\inventory_0c5b4595-0eca-8c6c-caed-164290bd9d47.tmp' (errno 2): No such file or directory
2016-10-24T23:41:16Z WARNING:#LLFile warnif: Couldn't rename to 'C:\Users\anna\AppData\Local\SecondLife\inventory_0c5b4595-0eca-8c6c-caed-164290bd9d47.tmp' from 'C:\Users\anna\AppData\Local\Temp\25952a62-b4da-e872-bfb4-306134c695d9.tmp' (errno 13): Permission denied
2016-10-24T23:41:16Z WARNING: LLXfer_File::processEOF: Rename failure - C:\Users\anna\AppData\Local\Temp\25952a62-b4da-e872-bfb4-306134c695d9.tmp to C:\Users\anna\AppData\Local\SecondLife\inventory_0c5b4595-0eca-8c6c-caed-164290bd9d47.tmp
2016-10-24T23:41:16Z INFO: LLXfer::processEOF: xfer from 216.82.42.60:13010 complete: C:\Users\anna\AppData\Local\SecondLife\inventory_0c5b4595-0eca-8c6c-caed-164290bd9d47.tmp
2016-10-24T23:41:16Z WARNING: LLViewerObject::loadTaskInvFile: unable to load task inventory: C:\Users\anna\AppData\Local\SecondLife\inventory_0c5b4595-0eca-8c6c-caed-164290bd9d47.tmp
2016-10-24T23:41:16Z WARNING: LLViewerObject::processTaskInvFile: Trying to load invalid task inventory file. Ignoring file contents.

Next attempt to buy contents:

2016-10-24T23:43:03Z INFO: LLFloater::openFloater: Opening floater floater_buy_contents full path: /main_view/menu_stack/world_panel/Floater View/floater_buy_contents
2016-10-24T23:43:06Z INFO: LLXferManager::processReceiveData: Reconfirming xfer 216.82.42.60:13010:C:\Users\anna\AppData\Local\SecondLife\inventory_97abf4ef-f544-ab05-7eb8-b438844c2a0a.tmp packet 36
2016-10-24T23:43:11Z INFO: LLXferManager::processReceiveData: Reconfirming xfer 216.82.42.60:13010:C:\Users\anna\AppData\Local\SecondLife\inventory_97abf4ef-f544-ab05-7eb8-b438844c2a0a.tmp packet 53
2016-10-24T23:43:16Z INFO: LLCircuitData::dumpResendCountAndReset: Circuit: 216.82.42.60:13010 resent 1 packets
2016-10-24T23:43:19Z INFO: LLXferManager::processReceiveData: Reconfirming xfer 216.82.42.60:13010:C:\Users\anna\AppData\Local\SecondLife\inventory_97abf4ef-f544-ab05-7eb8-b438844c2a0a.tmp packet 90
2016-10-24T23:43:23Z INFO: LLXferManager::processReceiveData: Reconfirming xfer 216.82.42.60:13010:C:\Users\anna\AppData\Local\SecondLife\inventory_97abf4ef-f544-ab05-7eb8-b438844c2a0a.tmp packet 100
2016-10-24T23:43:26Z WARNING:#LLFile warnif: Couldn't remove 'C:\Users\anna\AppData\Local\SecondLife\inventory_97abf4ef-f544-ab05-7eb8-b438844c2a0a.tmp' (errno 2): No such file or directory
2016-10-24T23:43:26Z WARNING:#LLFile warnif: Couldn't rename to 'C:\Users\anna\AppData\Local\SecondLife\inventory_97abf4ef-f544-ab05-7eb8-b438844c2a0a.tmp' from 'C:\Users\anna\AppData\Local\Temp\8f61c1c7-52ff-7b50-b0c6-43253f1eee90.tmp' (errno 13): Permission denied
2016-10-24T23:43:26Z WARNING: LLXfer_File::processEOF: Rename failure - C:\Users\anna\AppData\Local\Temp\8f61c1c7-52ff-7b50-b0c6-43253f1eee90.tmp to C:\Users\anna\AppData\Local\SecondLife\inventory_97abf4ef-f544-ab05-7eb8-b438844c2a0a.tmp
2016-10-24T23:43:26Z INFO: LLXfer::processEOF: xfer from 216.82.42.60:13010 complete: C:\Users\anna\AppData\Local\SecondLife\inventory_97abf4ef-f544-ab05-7eb8-b438844c2a0a.tmp
2016-10-24T23:43:26Z WARNING: LLViewerObject::loadTaskInvFile: unable to load task inventory: C:\Users\anna\AppData\Local\SecondLife\inventory_97abf4ef-f544-ab05-7eb8-b438844c2a0a.tmp
2016-10-24T23:43:26Z WARNING: LLViewerObject::processTaskInvFile: Trying to load invalid task inventory file. Ignoring file contents.

This session actually disconnected right after you opened the Buy Contents floater for the last time.

Is this something that often happens?
If you leave the Buy Contents window open for a long time, does the viewer usually disconnect? ("You have been logged out of Second Life, View IM/Quit" or "This region may be experiencing trouble. Please check your connection to the Internet.").

The "Permission denied" warnings are odd...
WARNING:#LLFile warnif: Couldn't rename to 'C:\Users\anna\AppData\Local\SecondLife\inventory_619cff0d-3c2f-2bba-e382-aa2b69b6c732.tmp' from 'C:\Users\anna\AppData\Local\Temp\0d104f7e-ebe8-7779-c879-89d5f87d5015.tmp' (errno 13): Permission denied

If you run the viewer as Administrator, does this fix the problem?
Right click the viewer shortcut -> Run as Administrator.

Abella Blessed commented at 2016-10-26T18:17:59Z

I may have logged out myself. I do not have a problem with the viewer disconnecting when I leave the buy contents window open for a long time. Sometimes I try reclogging to see if this clears up the problem and generally does not so that may be what your seeing. I logged on as administrator and this does not solve the issue. I have also tried disconnecting my router to see if it changes anything but it doesn't.

Whirly Fizzle commented at 2016-10-26T19:55:49Z

Does your Block list also fail to load? (Communicate -> Block List).

Abella Blessed commented at 2016-10-26T21:55:52Z

I can open block list in both the Firestorm Viewer and the SL viewer. I do not have anybody in the list so I don't know if that makes a difference that the list is blank.

Whirly Fizzle commented at 2016-10-27T11:00:06Z

Can you block a couple of random avatars and a couple of inworld objects, check those avatars and objects show in your block list and then relog and check if your block list still lists those items.

Abella Blessed commented at 2016-10-27T16:47:44Z

okay I blocked people and objects and logged out, checked in both SL viewer and firestorm and the blocks stayed with no problem. Link is picture showing they are there.

https://gyazo.com/c61ede2561fce4753855e2ea81001a3a

Kyle Linden commented at 2016-10-27T22:58:34Z

Hi Abella,

I'm suspicious of all the permission errors in your Temp folder, so I'd like to have you just completely delete all its contents from your system safely.

For Windows 10

• Search for Disk cleanup from the taskbar and select it from the list of results.
• Under Files to delete, select the file types to get rid of. In this case select all Temporary file options. (Feel free to have Disk Cleanup remove other files while you're at it.)
• Select OK

Next please completely uninstall Second Life. To make sure all cache has been cleared, right-click on windows Start and click Search. Type in %appdata% and open it. From there open the Local folder and find the SecondLife folder. Delete the entire SecondLife folder here.

Finally, download and install the latest copy of Second Life from https://get.secondlife.com

Once you have done this please verify if the failure to load object contents is still happening.

Please press the Info Provided button and let us know.

Thanks!

Abella Blessed commented at 2016-10-28T20:49:40Z

took all the steps listed below and this seems to have solved the problem.

Search for Disk cleanup from the taskbar and select it from the list of results.

• Under Files to delete, select the file types to get rid of. In this case select all Temporary file options. (Feel free to have Disk Cleanup remove other files while you're at it.)

• Select OK

  Next please completely uninstall Second Life. To make sure all cache has been cleared, right-click on windows Start and click Search. Type in %appdata% and open it. From there open the Local folder and find the SecondLife folder. Delete the entire SecondLife folder here.

  Thank you

  Finally, download and install the latest copy of Second Life from https://get.secondlife.com

Kyle Linden commented at 2016-10-28T22:16:50Z

Hi Abella,

I'm happy to hear that cleaning out your Temporary files with Disk Cleanup and a fresh install of Second Life has resolved this issue.

Thanks for letting me know it worked!

Whirly Fizzle commented at 2016-10-30T04:10:32Z

Another person is having this exact problem on the forums: https://community.secondlife.com/t5/Technical/Not-able-to-view-the-contents-of-a-Buy-Contents-object-for-sale/qaq-p/3077186

Whirly Fizzle commented at 2017-02-19T23:11:47Z

Firestorm support may have found the (or one of) the causes of the sudden spate of people reporting object contents forever stuck on "Loading....".
We have so far had 3 confirms from affected users that had this problem that they had ByteFence installed on their system and uninstalling it fixed the issue.
https://www.pcrisk.com/removal-guides/9191-bytefence-redirect

Also linked other cases of this problem on the forums.