[BUG-3829] Avatar names in group chats display as "Loading..." under certain circumstances much more frequently since CHUI. #12110
Comments
Grumpity ProductEngine commented at 2013-11-19T09:19:26Z Whirly, we haven't been able to repro this. Are you still experiencing the problem? |
Whirly Fizzle commented at 2013-11-20T09:07:36Z Heya Grumpity, I tried to reproduce this several times today on both Second Life 3.6.10 (283403) Nov 6 2013 01:05:47 (Second Life Release) and the Interesting RC and I could not reproduce it. I do still see it but its only very very occasionally. |
Whirly Fizzle commented at 2014-05-10T22:06:40Z Grumpity! Usual repro - ignore group chats for an hour or so, then open chat HUB to read back missed chat. This happened on... Second Life 3.7.7 (289461) Apr 22 2014 13:01:33 (Second Life Release)
Release Notes
You are at 115.0, 94.0, 21.6 in Testylvania Sandbox located at sim9298.agni.lindenlab.com (216.82.42.234:12035)
SLURL: http://maps.secondlife.com/secondlife/Testylvania%20Sandbox/115/94/22
(global coordinates 332,659.0, 306,270.0, 21.6)
Second Life Server 14.04.16.289178
Release Notes
CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3491.96 MHz)
Memory: 16268 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 750/PCIe/SSE2
Windows Graphics Driver Version: 9.18.0013.3750
OpenGL Version: 4.4.0
libcurl Version: libcurl/7.24.0 OpenSSL/0.9.8q zlib/1.2.5
J2C Decoder Version: KDU v7.0
Audio Driver Version: FMOD Ex 4.44.31
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Vivox 4.6.0009.20030
Built with MSVC version 1600
Packets Lost: 0/1 (0.0%) |
Whirly Fizzle commented at 2015-02-19T02:52:44Z Just updating this issue still happens - just had it on Second Life 3.7.24 (297623) Dec 19 2014 06:55:47 (Second Life Release) Usual repro - I hadnt checked group chats for ages and went to read this one and several names in the conversation are "Loading...". Second Life 3.7.24 (297623) Dec 19 2014 06:55:47 (Second Life Release)
Release Notes
You are at 98.6, 88.1, 21.7 in Testylvania Sandbox located at sim10149.agni.lindenlab.com (216.82.49.15:13002)
SLURL: http://maps.secondlife.com/secondlife/Testylvania%20Sandbox/99/88/22
(global coordinates 332,643.0, 306,264.0, 21.7)
Second Life Server 15.01.23.298475
Release Notes
CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3491.94 MHz)
Memory: 16268 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 750/PCIe/SSE2
Windows Graphics Driver Version: 9.18.0013.4752
OpenGL Version: 4.5.0 NVIDIA 347.52
libcurl Version: libcurl/7.38.0 OpenSSL/1.0.1h zlib/1.2.8
J2C Decoder Version: KDU v7.0
Audio Driver Version: FMOD Ex 4.44.31
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Vivox 4.6.0009.20030
Built with MSVC version 1600
Packets Lost: 155/189,851 (0.1%) |
Ansariel Hiller commented at 2015-04-14T22:33:05Z I have a fix for this here: https://bitbucket.org/Ansariel/maint-3118/commits/all |
This problem was noticed on Firestorm viewer straight after the CHUI code was merged in and the following repro is also seen to cause this problem on the current release of Viewer 3.
Steps To Reproduce
Me -> Preferences -> General -> Enable Display Names and Usernames
Me -> Preferences -> Chat -> set all new message alerts to "Flash toolbar button" (Nearby chat only can be left on "Popup new message").
Enable "Compact view" under "View/sort options" in the conversation floater.
Observed Behaviour
Often you will see some names in the group chats that are stuck at "Loading...". No matter how long you leave an affected group chat tab active, the names stuck saying Loading... will never resolve.
Left clicking on a stuck loading name will correctly display the username & the display name in the mini profile. However bringing up the miniprofile will not force the name to refresh in the groups chat.
Closing the conversation floater & reopening will not resolve the stuck names.
Toggling between chat tabs will not resolve the stuck names.
Change to "Expanded view" under "View/sort options" in the conversation floater and observe that the names stuck Loading... will then display correctly.
Change back to Compact view and observe the names still display correctly.
Log file attached from the session where I reproduced this and took the above images - using Second Life 3.6.5 (280365) Aug 28 2013 18:03:57 (Second Life Release)
Relevant time in logs when I opened the conversations floater to check group chats and saw a name stuck loading:
|2013-09-07T06:47:52Z WARNING: LLAvatarNameResponder::result: LLAvatarNameResponder::result 1 unresolved ids; expires in 120.0 seconds
2013-09-07T06:47:52Z WARNING: LLAvatarNameResponder::result: LLAvatarNameResponder::result failed id 33f232c6-80ca-630c-c13e-227eb4c048f6
2013-09-07T06:47:52Z WARNING: LLAvatarNameCache::handleAgentError: LLAvatarNameCache get legacy for agent 33f232c6-80ca-630c-c13e-227eb4c048f6
#### Expected Behaviour
For avatar names to resolve properly when opening group chats after the conversation HUB has been left closed for a while.
#### Other Information
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Also note in my first image above that Shug's name is duplicated. This is BUG-1153.
I often see the BUG-1153 behaviour and this BUG-3829 behaviour occur at the same time in the same section of a group chat, so possibly related issue?
Ignore the (FS 4.4.2+letters) that you see added to all the posts in my images above. This is a feature we have only in our official Firestorm support & beta testers groups to display what viewer version and skin a user is logged in with to help with support & QA. This bug repros in all groups, not just our Firestorm groups where we have this viewer ID feature. (This feature defaults to off & only displays a users viewer & skin if they choose to enable it from prefs).
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