[BUG-37670] New Search has broken ability to add related items in listing edit #12002
Comments
Arwen Serpente commented at 2016-08-16T12:46:40Z Please see these threads in the Merchant Forum: |
Brilliant Price commented at 2016-08-16T13:44:40Z My problem started 16 August when I tried to create some new listings. When I used the 'Quick Fill' function the product search didn't work. I continued the listing manually copy pasting from a an earlier similar listing. Not ideal but enough to get the product up without the language variations I usually incorporate. However when I came to populate the 'Related Items' the same problem arose. I had to launch the listing without any of the related items I had listed last week. On further analysis I discovered that when I 'Quick fill' searched for some of my very early listings it worked fine, same with 'Related Items' I then did a laborious trial and error to back track and find the cut off date. It turned out to be July 2015. Everything after that date is not appearing as available in 'Quick Fill' I've repeated this exercise on Chrome, Firefox and Safari - always the same problem. And I emptied my cache on all 3 browsers prior to the test. |
KarmaCharizzma commented at 2016-08-16T14:09:32Z Cache cleared, computer rebooted. Both the 'Quick Fill' and 'Add Related Item' buttons are blue and appear functional. Once inside each function, the 'Search' button is grayed and...for me...shows zero results. Referencing Billiant Price, I have no listings prior to July 2015 though. No error messages appear. |
Chalice Piers commented at 2016-08-16T15:00:48Z Also, you can no longer link a demo to a product. When you search for the demo, it comes up blank. No buttons are faded out. No error messages appear. |
Lillith Mefusula commented at 2016-08-16T15:10:10Z Please fix this! |
Sarai Kruh commented at 2016-08-16T15:23:10Z Same for Quick fill and adding a demo. Very important bug. |
Artorius Constantine commented at 2016-08-16T15:24:25Z, updated at 2016-08-16T15:25:08Z The Quick fill option is also affected (as mentioned above). Several words that should find several listings find nothing at all. |
Dakota Linden commented at 2016-08-16T15:36:29Z Hello all! In order to better help the team track down the search issues, please provide some additional information. What is the name of the item you are editing? (trying to add a related or demo item to) What is the exact search term you are using to search for the related or demo items? Please also provide a screenshot showing the empty search return. |
Norsk Himmel commented at 2016-08-16T15:36:29Z In some quick tests, it appears (to me at least) to only be more recently added items that aren't showing in the search box. |
Brilliant Price commented at 2016-08-16T15:50:45Z @ Dakota - As I previously pointed out and now verified by another in the forums it seems to be ALL items listed after July 2015. Thus I could use any search term for one of my newer items and it will not show. For instance I try to edit this Item "Jupiter - NASA's Vision of the Future" I have about 12 Items that fit under the search term 'NASA' - none of them appear in Quick Fill or Related. Is the same for 'Raven' if I try to edit one of my Audubon prints etc. I'd provide screenshots but no idea how to add them to this Jira |
Shay McAuley commented at 2016-08-16T15:51:51Z On my site i can add: uploaded pictures dont show as thumbnails in the form. https://gyazo.com/f80d047747c3ef1282ba7a66be996065 https://gyazo.com/b4e793050798162d6bba209155d8ffed I can search for many item and they dont show up, but can say how long back, but at least several weeks |
Dakota Linden commented at 2016-08-16T15:54:33Z Hello Brilliant Price, The Marketplace Team is monitoring this bug report and they have asked for the additional information. I have also posted the requested information to the Merchants Forum. |
Chalice Piers commented at 2016-08-16T15:56:24Z In answer to Dakota Linden: |
Arwen Serpente commented at 2016-08-16T16:00:27Z I can also confirm that listings made after July 2015 do not show up in quick fill or related items search. |
Edvard Silvansky commented at 2016-08-16T16:04:40Z Right...New search for Merchant tools "Quick fill" and "Add related item" doesn't show all items. |
phoivi commented at 2016-08-16T16:05:52Z Affected Field: Demo linking, Related Items |
Artorius Constantine commented at 2016-08-16T16:36:54Z Screenshot as requested |
Madeliefste Oh commented at 2016-08-16T17:19:10Z, updated at 2016-08-16T17:26:34Z Editing: cYo Tequila Bottles, 6 meshes, material + Photoshop file not showing using Quick fill: cyo absinthe bottle not showing using Related items: cyo absinthe bottle |
Chandra Pelazzi commented at 2016-08-16T18:01:51Z I no longer list these items, but they are on my MP Page. MP Page :https://marketplace.secondlife.com/stores/62410 In addition I no longer have pictures or the items listed below, but they need to be removed from my MP Store. MSD - Medieval Tower Floral Arrangement (36 Prims) Please address this, it's a terrible situation for our customers. Thank you ever so much! |
Antony Fairport commented at 2016-08-16T22:35:35Z As per the request above: Item I'm editing: Z&A Cell (Concrete Cage) Search term that fails in either: "Cell" Image of search failing: http://i.imgur.com/3ORCgrQ.png Almost everything in my store isn't showing if I try a search that will show most things. As others have observed above there seems to be a cutoff date involved as all I appear to be seeing are my older listings. |
Sweet Valentine commented at 2016-08-16T22:49:51Z, updated at 2016-08-16T22:50:42Z search drop downs are not working...i put in a keyword and it has all kinda junk that are not my searches in there https://gyazo.com/40f5ef6fb1396941022c20c96551b699 ...pleaase roll this back |
Tamarsk commented at 2016-08-16T22:56:12Z, updated at 2016-08-16T23:04:40Z I have just added 12 zodiac piercings - the name is in the product and the product demo - I cannot add a demo using the search term Zodiac - the search for demo product comes up empty - same for related products
I should add that I am using Firefox on Mac El Capitan and have cleared all histury, cache and cookies to no avail. |
Dakota Linden commented at 2016-08-16T22:58:21Z Greetings all! While I do not have an update for you on the current issues, I did want to let everyone know that the team is aware of all of your comments, both here on the Bug Report and on the Merchant Forum post. The team is actively investigating the issue and we will try to keep everyone updated as best a possible. Thank you, everyone, for your updates and findings, and for your patience while the team works to address the issues. |
Arwen Serpente commented at 2016-08-16T23:02:37Z Please roll this back. I've been talking to other merchants and sales are down across the board, and in some cases severely down. It's great for the LL team to work to correct this, but for everyone's sanity and business health, it really would be best to roll this back until a solution is found. |
LUXEParis commented at 2016-08-17T01:56:50Z I cannot find a lot of items when I search the Related Items when uploading a new item on the MarketPlace. Only the old items show. For exemple, I have an outfit called LUXE Paris MALI Top, Long Skirt & Sandals for Slink Flat Feet. I type MALI to search it in the Related Items and nothing show. Please help! |
Pamela Galli commented at 2016-08-17T06:11:18Z The marketplace team should look at how the Bento team has been operating in concert with – as a team with – users on a daily basis for months. We merchants, however, have not heard a peep out of the marketplace team since shortly after the first time they sprung the "new search" on us months ago and had to back off. They accepted feedback for a little while then disappeared for months until all of a sudden they present this newest version as a fait accompli. |
Rhiana Innis commented at 2016-08-17T16:04:57Z When doing a search using either a Secondlife name or store name it is not showing all listings. Only 27 of my listings show when searching my name and my store name shows less than there are, I have over 750 listings on MP. This may not seem like a big deal but a lot of people won't click a MP link and find it safer to search by the persons name or store name. |
Tamara Button commented at 2016-08-17T18:59:28Z When creating new listing, the 'related items' search does not show newest listed items. DEMO search comes up empty for original item. Autofill search does not show recently listed items. Using OSX El Capitan with results same on both Safari and Firefox browsers. Example item: Paris Blue Outfit |
Marty McKenna commented at 2016-08-17T21:27:09Z, updated at 2016-08-17T21:33:19Z Related items only show my very old items that were in the 'magic box style' of the marketplace while I was posting a new item, https://marketplace.secondlife.com/p/Waterfall-Rock-with-Blue-Mandevilla-Vines/9714246. Also, only my 'old magic box days' items showed up when I pressed the Quick Fill button. The search term I used was rock. I have four items that should show up for rock. Then I left the search term field blank to search them all, and again, only my old, (magic box days) items showed up. Using Mac ver. 10.11.3 El Capitan / Firestorm |
ErwinSchroedinger commented at 2016-08-17T22:07:28Z, updated at 2016-08-17T22:27:46Z Hi all. I just started a new MP store, https://marketplace.secondlife.com/stores/186257 , and I can't add Related Items or a Demo version. Items simply don't show up in the relevant Search windows, so there's nothing to select. ( |
Starr Midal commented at 2016-08-18T01:40:11Z @dakota roll back UNTIL fixed |
KennyChidorie commented at 2016-08-18T02:38:27Z https://community.secondlife.com/t5/General-Second-Life-Tech/Marketplace-troubles/m-p/3057808 |
Autumn Ehrenkranz commented at 2016-08-18T03:11:46Z I started having problems early on 16/August/16. I tried to enter the sku# 3266 into quick fill, which was a listing I had just created the evening before, and didn't get any results. Tried a couple of times, then tried older listings, all the way back to my first listing, and nothing. I always use sku# when I'm adding new items. It hasn't worked since, and I am unable to add new items, unless I manually cut and paste information from another listing, which would take an impossible amount of time to do for all of the listings I'm trying to enter. |
Jade Winthorpe commented at 2016-08-18T04:37:35Z, updated at 2016-08-18T05:36:15Z Demo linking, Related Items, Quick Fill, ALL THREE. This is crazy! I'm trying to do a limited edition sale and I can't even link the new product to the demo! I can't do anything, but list it, apologize because you broke it, and pray customers can follow my directions to get to the demo. Please just roll it back for now. Some of us have tier to pay and are losing sales because of this mistake! |
ErwinSchroedinger commented at 2016-08-18T10:12:12Z Damage has been done here now: someone rated my skybox 4 stars instead of 5 because 'it needs a door as entrance' (it's listed as 'Closed Skyhome'). They were unaware that there was a demo version, because related item and demo Search don't work, preventing me to add those to the product page. Not to put pressure on you Linden devs, just a heads up from a pubbie. I know you're working hard on it. :-) |
Nico Griffith commented at 2016-08-18T11:10:56Z I have problems with "add related item". Not show the items listed after 07/31/2015 |
SHAKIRA Amaterasu commented at 2016-08-18T13:39:58Z His this is Shakira Amaterasu- I am also having issues using quick fill, for my experience all my products which are omega clothing the quick fill works perfectly fine, when i try to use anything that is mesh for quick fill nothing works...I recently started using demo's and working with mesh products however the old listing that were able to be used in quick fill were well after July 2015. I like the rest of you am frustrated however I know Lindens will work hard to remedy this issue and maybe a lil compensation would be nice for loss of sales :D... |
phoivi commented at 2016-08-18T15:51:09Z Can we please Have a briefing ?2 days have past and we are trapped can add new items on our store since we cant relate them with the demos ,old items that have been deleted showing in our stores it is a mess ! |
BastChild Lotus commented at 2016-08-18T18:17:05Z, updated at 2016-08-18T19:07:44Z Appears that the ability to link related items or link a demo product is broken. Only items that are older products.. like a year or more appear available to link to. Newer items, especially those less than 6 months - do not appear to be "found" during the search process. This is the same problem with Quick Fill during creation of a new product listing. Older item details may be pulled up and used - but not newer. It appears that there is a break/flaw in the database that is accessed during search to our own current MP items - newer items being unavailable. The search algorithm in general appears broken and should not have been made live. I have never said this before, but a Rollback on the new search seems like the only logical and professional decision at this point due to the multiple show stoper JIRA involved. |
Grumpity Linden commented at 2016-08-18T19:49:27Z Hi! What do we see going on?
We're paying attention to your reports, and will be going back to verify which of the issues have not been resolved once the reindex is complete and we roll out the fixes we have so far. Please bear with us while we clean up this spill... |
Grumpity Linden commented at 2016-08-20T05:51:33Z Good evening! |
Steps to Reproduce
Trying to edit a listing to add a related item.
Actual Behavior
Trying to add a related item to a listing in the Manage Listings - Edit function.
The new search has broken this function.
When trying to find related items, the field comes up blank.
Expected Behavior
I was expecting to see the related items come up in search the way they did BEFORE new search was implemented.
Other information
Links
Duplicates
Related
Original Jira Fields
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