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[BUG-37670] New Search has broken ability to add related items in listing edit #12002

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sl-service-account opened this issue Aug 16, 2016 · 41 comments
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@sl-service-account
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sl-service-account commented Aug 16, 2016

Steps to Reproduce

Trying to edit a listing to add a related item.

Actual Behavior

Trying to add a related item to a listing in the Manage Listings - Edit function.
The new search has broken this function.
When trying to find related items, the field comes up blank.

Expected Behavior

I was expecting to see the related items come up in search the way they did BEFORE new search was implemented.

Other information

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Original Jira Fields
Field Value
Issue BUG-37670
Summary New Search has broken ability to add related items in listing edit
Type Bug
Priority Unset
Status Been Triaged
Resolution Triaged
Reporter Arwen Serpente (arwen.serpente)
Created at 2016-08-16T12:24:02Z
Updated at 2016-08-22T17:45:44Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2016-08-16T08:44:39.648-0500',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'Website',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Trying to add a related item to a listing in the Manage Listings - Edit function.\r\nThe new search has broken this function.\r\nWhen trying to find related items, the field comes up blank.',
  'What were you doing when it happened?': 'Trying to edit a listing to add a related item.',
  'What were you expecting to happen instead?': 'I was expecting to see the related items come up in search the way they did BEFORE new search was implemented.',
  'Where': 'SL Marketplace',
}
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Brilliant Price commented at 2016-08-16T13:44:40Z

My problem started 16 August when I tried to create some new listings. When I used the 'Quick Fill' function the product search didn't work. I continued the listing manually copy pasting from a an earlier similar listing. Not ideal but enough to get the product up without the language variations I usually incorporate. However when I came to populate the 'Related Items' the same problem arose. I had to launch the listing without any of the related items I had listed last week. On further analysis I discovered that when I 'Quick fill' searched for some of my very early listings it worked fine, same with 'Related Items' I then did a laborious trial and error to back track and find the cut off date. It turned out to be July 2015. Everything after that date is not appearing as available in 'Quick Fill'

I've repeated this exercise on Chrome, Firefox and Safari - always the same problem. And I emptied my cache on all 3 browsers prior to the test.

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KarmaCharizzma commented at 2016-08-16T14:09:32Z

Cache cleared, computer rebooted. Both the 'Quick Fill' and 'Add Related Item' buttons are blue and appear functional. Once inside each function, the 'Search' button is grayed and...for me...shows zero results. Referencing Billiant Price, I have no listings prior to July 2015 though. No error messages appear.

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Chalice Piers commented at 2016-08-16T15:00:48Z

Also, you can no longer link a demo to a product. When you search for the demo, it comes up blank. No buttons are faded out. No error messages appear.

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Lillith Mefusula commented at 2016-08-16T15:10:10Z

Please fix this!

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Sarai Kruh commented at 2016-08-16T15:23:10Z

Same for Quick fill and adding a demo. Very important bug.

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Artorius Constantine commented at 2016-08-16T15:24:25Z, updated at 2016-08-16T15:25:08Z

The Quick fill option is also affected (as mentioned above). Several words that should find several listings find nothing at all.

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Dakota Linden commented at 2016-08-16T15:36:29Z

Hello all!

In order to better help the team track down the search issues, please provide some additional information.

What is the name of the item you are editing? (trying to add a related or demo item to)

What is the exact search term you are using to search for the related or demo items?

Please also provide a screenshot showing the empty search return.

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Norsk Himmel commented at 2016-08-16T15:36:29Z

In some quick tests, it appears (to me at least) to only be more recently added items that aren't showing in the search box.
Older items (listed prior to the BETA testing of the new MP search - possibly related, possibly not) are showing fine in related items, demo and quick fill search boxes

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Brilliant Price commented at 2016-08-16T15:50:45Z

@ Dakota - As I previously pointed out and now verified by another in the forums it seems to be ALL items listed after July 2015. Thus I could use any search term for one of my newer items and it will not show. For instance I try to edit this Item "Jupiter - NASA's Vision of the Future" I have about 12 Items that fit under the search term 'NASA' - none of them appear in Quick Fill or Related. Is the same for 'Raven' if I try to edit one of my Audubon prints etc. I'd provide screenshots but no idea how to add them to this Jira

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Shay McAuley commented at 2016-08-16T15:51:51Z

On my site i can add: uploaded pictures dont show as thumbnails in the form.
And of course all the same problems as already stated above.

https://gyazo.com/f80d047747c3ef1282ba7a66be996065

https://gyazo.com/b4e793050798162d6bba209155d8ffed

I can search for many item and they dont show up, but can say how long back, but at least several weeks

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Dakota Linden commented at 2016-08-16T15:54:33Z

Hello Brilliant Price,

The Marketplace Team is monitoring this bug report and they have asked for the additional information.

I have also posted the requested information to the Merchants Forum.

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Chalice Piers commented at 2016-08-16T15:56:24Z

In answer to Dakota Linden:
Name of item editing: Graffitiwear Pastel Suede Suit
Search term: Suede
Screen shot of empty search return: https://gyazo.com/364569b2a1ca0b3b6cd4b5f2cb3d328d

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Arwen Serpente commented at 2016-08-16T16:00:27Z

I can also confirm that listings made after July 2015 do not show up in quick fill or related items search.

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Edvard Silvansky commented at 2016-08-16T16:04:40Z

Right...New search for Merchant tools "Quick fill" and "Add related item" doesn't show all items.
Could be that it shows only items that are moved from old Marketplace engine by LL.
In my case it shows only items added till JULY 30. 2015.
Items that I added myself last 13 months are not found.
Whatever the reason is I hope the bug will be fixed soon...

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phoivi commented at 2016-08-16T16:05:52Z

Affected Field: Demo linking, Related Items
Name of Product you are editing: !! all About jeans black gift
Search Term:name of the item: http://prntscr.com/c6h3q5 and SKU of the item : http://prntscr.com/c6h4a4

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Artorius Constantine commented at 2016-08-16T16:36:54Z

Screenshot as requested
https://community.secondlife.com/t5/media/gallerypage/user-id/237050/album-id/18901/image-id/189427i746945DE475FC093/tab/albums

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Madeliefste Oh commented at 2016-08-16T17:19:10Z, updated at 2016-08-16T17:26:34Z

Editing: cYo Tequila Bottles, 6 meshes, material + Photoshop file

not showing using Quick fill: cyo absinthe bottle

not showing using Related items: cyo absinthe bottle
cyo absinthe glass
cYo Crystal Decanter Rectangle
Coconut

http://i66.tinypic.com/9rj9et.png

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Chandra Pelazzi commented at 2016-08-16T18:01:51Z

I no longer list these items, but they are on my MP Page. MP Page :https://marketplace.secondlife.com/stores/62410 In addition I no longer have pictures or the items listed below, but they need to be removed from my MP Store.

MSD - Medieval Tower Floral Arrangement (36 Prims)
MSD - Broken Fence Garden - It's All About the RED -
MSD-Plant/Flower Arrangement 3 (13 prims)
MSD-Cottage Garden w/ Stone Wall 65 (15 Prims)
MSD-Plant/Flower Arrangement 12 (8 prims)
MSD-Cottage Flower Bed Garden w/Stone Boarder - 1 (19 ...
MSD - Tropical Garden RE - 28 (9 Prims) Mod/Copy No Tr..
MSD - Lil' Mini Garden - 3 (8 Prims) Mod/Copy No Transfer
MSD - Lil' Mini Garden - 1 (9 Prims) Mod/Copy No Transfer
MSD - The Garoyle & The Raven Garden (14 Prims) M/T No...
MSD - The Gargoyle & The Raven Garden (14 Prims) C/M N...
MSD - Forgotten Rowboat - Brown -19 (16 Prims) Mod/Cop.
MSD - Tropical Garden E1 (10 Prims) Mod/Copy No Transfer
MSD - Cottage Garden Ruins (26 Prims) Mod/Copy No Tran...
MSD - Rock Garden - Blue Bells (14 Prims) Mod/Copy No ...
MSD- Cottage Garden RE - 67 (23 Prims) Mod/Copy No Tra...
MSD - Tropical Split Garden In Warm Colors 13A (15 Pr...
MSD-Tropical/Flower Arrangement 31 (14 Prims)
MSD - Broken Fence Garden - Yellow 1 (10 Prims)
MSD - Tropical Garden 26 (14 Prims) Mod/Copy No Transfer
MSD - Ocean Blue's Strip Garden 2 (11 Prims)
MSD - Cliff Garden w/Vines (20 Prims) Mod/Copy No Tran...
MSD - Cottage Tulip Garden (9 Prims) Mod/Copy No Transfer
MSD - Cottage Garden w/ Stone Arch Gray - 60 (12 Prims)
MSD - Broken Fence Cottage Border Garden - RE 4 (14 Pr...
MSD - Broken Fence Cottage Border Garden - RE 1 (9 Pri...
MSD - Cottage Garden (Strip) RE-47 Base Free (8 Prims)...
MSD - Tropical Garden E3 W/Standing Stones (14 Prims) ...
MSD - The Gargoyle & The Raven Garden (14 Prims) M/T N...
MSD - Broken Fence Cottage Border Garden - RE 3 (12 Pr...

Please address this, it's a terrible situation for our customers. Thank you ever so much!

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Antony Fairport commented at 2016-08-16T22:35:35Z

As per the request above:

Item I'm editing: Z&A Cell (Concrete Cage)
Both quick fill and related items are failing.

Search term that fails in either: "Cell"

Image of search failing: http://i.imgur.com/3ORCgrQ.png

Almost everything in my store isn't showing if I try a search that will show most things. As others have observed above there seems to be a cutoff date involved as all I appear to be seeing are my older listings.

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Sweet Valentine commented at 2016-08-16T22:49:51Z, updated at 2016-08-16T22:50:42Z

search drop downs are not working...i put in a keyword and it has all kinda junk that are not my searches in there https://gyazo.com/40f5ef6fb1396941022c20c96551b699

...pleaase roll this back

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Tamarsk commented at 2016-08-16T22:56:12Z, updated at 2016-08-16T23:04:40Z

I have just added 12 zodiac piercings - the name is in the product and the product demo - I cannot add a demo using the search term Zodiac - the search for demo product comes up empty - same for related products

08/16/2016 	Maitreya Zodiac DEMO - Gemini 	Adult 	Unlimited 	0 	Transfer 	
08/16/2016 	Maitreya Zodiac DEMO - Leo 	Adult 	Unlimited 	0 	Transfer 	
08/16/2016 	Maitreya Zodiac DEMO - Libra 	Adult 	Unlimited 	0 	Transfer 	 
08/16/2016 	Maitreya Zodiac DEMO - Pisces 	Adult 	Unlimited 	0 	Transfer 	
08/16/2016 	Maitreya Zodiac DEMO - Sagittarius 	Adult 	Unlimited 	0 	Transfer 	
08/16/2016 	Maitreya Zodiac DEMO - Scorpio 	Adult 	Unlimited 	0 	Transfer 	
08/16/2016 	Maitreya Zodiac DEMO - Taurus 	Adult 	Unlimited 	0 	Transfer 	
08/16/2016 	Maitreya Zodiac DEMO - Virgo

I should add that I am using Firefox on Mac El Capitan and have cleared all histury, cache and cookies to no avail.

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Dakota Linden commented at 2016-08-16T22:58:21Z

Greetings all!

While I do not have an update for you on the current issues, I did want to let everyone know that the team is aware of all of your comments, both here on the Bug Report and on the Merchant Forum post.

The team is actively investigating the issue and we will try to keep everyone updated as best a possible.

Thank you, everyone, for your updates and findings, and for your patience while the team works to address the issues.

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Arwen Serpente commented at 2016-08-16T23:02:37Z

Please roll this back. I've been talking to other merchants and sales are down across the board, and in some cases severely down. It's great for the LL team to work to correct this, but for everyone's sanity and business health, it really would be best to roll this back until a solution is found.

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LUXEParis commented at 2016-08-17T01:56:50Z

I cannot find a lot of items when I search the Related Items when uploading a new item on the MarketPlace. Only the old items show. For exemple, I have an outfit called LUXE Paris MALI Top, Long Skirt & Sandals for Slink Flat Feet. I type MALI to search it in the Related Items and nothing show. Please help!

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Pamela Galli commented at 2016-08-17T06:11:18Z

The marketplace team should look at how the Bento team has been operating in concert with – as a team with – users on a daily basis for months. We merchants, however, have not heard a peep out of the marketplace team since shortly after the first time they sprung the "new search" on us months ago and had to back off. They accepted feedback for a little while then disappeared for months until all of a sudden they present this newest version as a fait accompli.

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Rhiana Innis commented at 2016-08-17T16:04:57Z

When doing a search using either a Secondlife name or store name it is not showing all listings. Only 27 of my listings show when searching my name and my store name shows less than there are, I have over 750 listings on MP. This may not seem like a big deal but a lot of people won't click a MP link and find it safer to search by the persons name or store name.

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Tamara Button commented at 2016-08-17T18:59:28Z

When creating new listing, the 'related items' search does not show newest listed items. DEMO search comes up empty for original item. Autofill search does not show recently listed items.

Using OSX El Capitan with results same on both Safari and Firefox browsers.

Example item: Paris Blue Outfit

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Marty McKenna commented at 2016-08-17T21:27:09Z, updated at 2016-08-17T21:33:19Z

Related items only show my very old items that were in the 'magic box style' of the marketplace while I was posting a new item, https://marketplace.secondlife.com/p/Waterfall-Rock-with-Blue-Mandevilla-Vines/9714246.

Also, only my 'old magic box days' items showed up when I pressed the Quick Fill button. The search term I used was rock. I have four items that should show up for rock. Then I left the search term field blank to search them all, and again, only my old, (magic box days) items showed up.

Using Mac ver. 10.11.3 El Capitan / Firestorm

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ErwinSchroedinger commented at 2016-08-17T22:07:28Z, updated at 2016-08-17T22:27:46Z

Hi all. I just started a new MP store, https://marketplace.secondlife.com/stores/186257 , and I can't add Related Items or a Demo version. Items simply don't show up in the relevant Search windows, so there's nothing to select. (Edit) Search terms used (individually): skybox, sunnyvale

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Starr Midal commented at 2016-08-18T01:40:11Z

@dakota roll back UNTIL fixed

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KennyChidorie commented at 2016-08-18T02:38:27Z

https://community.secondlife.com/t5/General-Second-Life-Tech/Marketplace-troubles/m-p/3057808
YOU NEED FIX IT!

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Autumn Ehrenkranz commented at 2016-08-18T03:11:46Z

I started having problems early on 16/August/16. I tried to enter the sku# 3266 into quick fill, which was a listing I had just created the evening before, and didn't get any results. Tried a couple of times, then tried older listings, all the way back to my first listing, and nothing. I always use sku# when I'm adding new items. It hasn't worked since, and I am unable to add new items, unless I manually cut and paste information from another listing, which would take an impossible amount of time to do for all of the listings I'm trying to enter.

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Jade Winthorpe commented at 2016-08-18T04:37:35Z, updated at 2016-08-18T05:36:15Z

Demo linking, Related Items, Quick Fill, ALL THREE. This is crazy! I'm trying to do a limited edition sale and I can't even link the new product to the demo!

I can't do anything, but list it, apologize because you broke it, and pray customers can follow my directions to get to the demo.

https://marketplace.secondlife.com/p/Epic-LIMITED-EDITION-65-COPIES-ONLY-SweetBone-Crushers-PinkRainbow/9715164

https://marketplace.secondlife.com/p/Epic-LIMITED-EDITION-65-COPIES-ONLY-SweetBone-Crushers-Rainbow/9715165

Please just roll it back for now. Some of us have tier to pay and are losing sales because of this mistake!

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ErwinSchroedinger commented at 2016-08-18T10:12:12Z

Damage has been done here now: someone rated my skybox 4 stars instead of 5 because 'it needs a door as entrance' (it's listed as 'Closed Skyhome'). They were unaware that there was a demo version, because related item and demo Search don't work, preventing me to add those to the product page. Not to put pressure on you Linden devs, just a heads up from a pubbie. I know you're working hard on it. :-)

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Nico Griffith commented at 2016-08-18T11:10:56Z

I have problems with "add related item". Not show the items listed after 07/31/2015

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SHAKIRA Amaterasu commented at 2016-08-18T13:39:58Z

His this is Shakira Amaterasu- I am also having issues using quick fill, for my experience all my products which are omega clothing the quick fill works perfectly fine, when i try to use anything that is mesh for quick fill nothing works...I recently started using demo's and working with mesh products however the old listing that were able to be used in quick fill were well after July 2015. I like the rest of you am frustrated however I know Lindens will work hard to remedy this issue and maybe a lil compensation would be nice for loss of sales :D...

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phoivi commented at 2016-08-18T15:51:09Z

Can we please Have a briefing ?2 days have past and we are trapped can add new items on our store since we cant relate them with the demos ,old items that have been deleted showing in our stores it is a mess !

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BastChild Lotus commented at 2016-08-18T18:17:05Z, updated at 2016-08-18T19:07:44Z

Appears that the ability to link related items or link a demo product is broken. Only items that are older products.. like a year or more appear available to link to. Newer items, especially those less than 6 months - do not appear to be "found" during the search process. This is the same problem with Quick Fill during creation of a new product listing. Older item details may be pulled up and used - but not newer. It appears that there is a break/flaw in the database that is accessed during search to our own current MP items - newer items being unavailable.

The search algorithm in general appears broken and should not have been made live.

I have never said this before, but a Rollback on the new search seems like the only logical and professional decision at this point due to the multiple show stoper JIRA involved.

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Grumpity Linden commented at 2016-08-18T19:49:27Z

Hi!
Sorry for the few days of silence from our side - we've been trying to figure out the cause of these issues and our plan of action. Thank you for providing us with the additional information!

What do we see going on?

  • Items are ghosting (deleted listings coming back). New listings are sometimes missing.
    Fix: We need to do a reindex of the entire SL Marketplace.

  • Related & demo products can't be associated, affecting listings from ~July forward.
    Fix: It's a straight up bug and we have a fix, planning to roll out tomorrow if it passes QA.

  • Best selling sort, inexplicable boost for some unrelated items, other ranking & boost issues:
    This one is a multi-part issue. We have a fix for one part of it, also rolling out tomorrow. Once we've got the other issues cleared, we'll be able to better investigate this and see what else may have been obscured by the bigger problems.

  • But we had Beta Search running for so long, how did we not catch this before release?
    Good question! Part of the answer is that because Beta Search was running in parallel with the old search, we had to construct some mechanisms to allow for that, which unfortunately obscured these issues. We didn't realize, for example, how often the parity jobs (ones that updated the index from production to beta) were failing, so we didn't see that a full reindex should have happened before we rolled over to the new search as default.

We're paying attention to your reports, and will be going back to verify which of the issues have not been resolved once the reindex is complete and we roll out the fixes we have so far. Please bear with us while we clean up this spill...

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Grumpity Linden commented at 2016-08-20T05:51:33Z

Good evening!
We've reindexed the entire marketplace, which, we believe, should resolve any ghosting issues and missing new listings.
We belive we've fixed the problem with related listings as well.
We've addressed a small issue giving a surprising boost to some listings.
We've also fixed ANS notifications for real now.
Hopefully, this will address the most pressing problems and get everyone through the weekend in good shape. We don't expect that these fixes would have addressed other issues with Best Selling sort. We'll get back to those on Monday.
Thank you!

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