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[BUG-37653] Every time I delete Cache and Relog, my Saved Appearances do not load and I am left as a White Cloud in Second Life Viewer 4.0.7.318301 #11991

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sl-service-account opened this issue Aug 13, 2016 · 3 comments

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@sl-service-account
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sl-service-account commented Aug 13, 2016

Steps to Reproduce

Performing any act and then deleting cache and relogging in the latest version of Second Life Viewer

Actual Behavior

With the latest Release of Second Life Viewer (Second Life 4.0.7.318301), every time I delete cache and relog, when I relog, my Saved Appearances fail to load and I am left as a White Cloud until I relog again. Then the Saved Appearances are loaded successfully after I relog twice, and I am rezzed properly with the Saved Appearance I last had on before I deleted cache and relogged originally. I have not tried to see if the Bug occurs with any of my Alts or asked if anyone else is experiencing this Bug as well on the latest release of Second Life Viewer.

Expected Behavior

I should expect my Saved Appearances to fetch after I relog just as the rest of my Inventory fetches properly.

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Original Jira Fields
Field Value
Issue BUG-37653
Summary Every time I delete Cache and Relog, my Saved Appearances do not load and I am left as a White Cloud in Second Life Viewer 4.0.7.318301
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Reporter ItalianTony (italiantony)
Created at 2016-08-13T12:31:49Z
Updated at 2016-09-12T02:56:42Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2016-08-13T09:13:23.530-0500',
  'ReOpened Count': 0.0,
  'Regression?': ['Issue is a Regression'],
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'With the latest Release of Second Life Viewer (Second Life 4.0.7.318301), every time I delete cache and relog, when I relog, my Saved Appearances fail to load and I am left as a White Cloud until I relog again. Then the Saved Appearances are loaded successfully after I relog twice, and I am rezzed properly with the Save Appearance I last had on before I deleted cache and relogged originally. I have not tried to see if the Bug occurs with any of my Alts or asked if anyone else is experiencing this Bug as well.',
  'What were you doing when it happened?': 'Performing any act and then deleting cache and relogging in the latest version of Second Life Viewer',
  'What were you expecting to happen instead?': 'I should expect my Saved Appearances to fetch after I relog just as the rest of my Inventory fetches properly.',
  'Where': 'http://maps.secondlife.com/secondlife/Hysteria/172/209/32',
}
@sl-service-account
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Whirly Fizzle commented at 2016-08-13T14:13:24Z, updated at 2016-08-13T14:40:45Z

Heya ItalianTony,

Ouch yes, I can reproduce this on Second Life 4.0.7.318301 (Second Life Release) pretty consistently.
This is definitely a new issue after the last set of Maintenance fixes.

Also note that Loki also mentioned on BUG-37610 that he had a persistent problem getting his avatar to rez on Maint-RC but not on the then current release.

Second Life version 4.0.7.318189 (maintenance Viewer) stays in a cloud state even after the inventory has loaded. My avatar appears if i use the current Second Life version 4.0.6.315555 viewer.
Kyle also mentioned he was having problems with his avatar appearance on the Maint-RC viewer (ask him for details).

In addition to the cloudy avatar problem on the new release, there is also this problem with attachments that appears to be new on this build: BUG-37646

On Second Life 4.0.7.318301 (Second Life Release), if you clear cache and login and wait for your inventory to fetch, your skin, shape, system hair and system eyes do not populate in the Current Outfit folder, so your avatar will never rez.
Here is a snapshot showing my COF after inventory has fully fetched.
All my clothing layers & alpha layers are missing in addition to my skin, shape, system eyes and system hair: http://prnt.sc/c58e60

However, if you clear cache & login on 4.0.7.318301 and while inventory is fetching, you expand the Current Outfit folder quickly before the contents have started to fetch , this appears to stop the problem from happening & system layers and the 4 base body parts get worn and your avatar will rez.
Edit to add - actually, this only works about 50% of the time. It's best just to relog.

Something has definitely gone seriously wrong with COF & avatar appearance on 4.0.7.318301.

In addition, when your inventory has finished fetching & you are still stuck as a cloud, the usual trick of replacing outfit does not fix the problem.
Attempting to replace outfit will always give the error message

2016-08-13T14:15:16Z WARNING: LLAppearanceMgr::updateAppearanceFromCOF: COF info is not complete. Version 171085 descendent_count -1 viewer desc count 21
2016-08-13T14:15:16Z WARNING: LLToastAlertPanel::LLToastAlertPanel: Alert: Could not put on outfit.
The outfit folder contains no clothing, body parts, or attachments.
Second Life 4.0.7.318301 (Second Life Release)
Release Notes

You are at 79.0, 83.9, 21.9 in Testylvania Sandbox located at sim10234.agni.lindenlab.com (216.82.49.156:12035)
SLURL: http://maps.secondlife.com/secondlife/Testylvania%20Sandbox/79/84/22
(global coordinates 332,623.0, 306,260.0, 21.9)
Second Life RC BlueSteel 16.08.01.318271
Error fetching server release notes URL.

CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3491.92 MHz)
Memory: 16268 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 750/PCIe/SSE2

Windows Graphics Driver Version: 10.18.0013.6881
OpenGL Version: 4.5.0 NVIDIA 368.81

J2C Decoder Version: KDU v7.2
Audio Driver Version: FMOD Ex 4.44.31
LLCEFLib/CEF Version: 1.5.3-(CEF-WIN-3.2526.1347-32)
Voice Server Version: Vivox 4.6.0017.22050

Packets Lost: 0/32,066 (0.0%)
August 13 2016 07:13:01

@sl-service-account
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Whirly Fizzle commented at 2016-08-13T16:35:35Z

I did quite a few cache clears & relogs on the previous Second Life 4.0.6.315555 release & I cannot reproduce this bug.

@sl-service-account
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ObviousAltIsObvious commented at 2016-08-13T20:51:21Z

Happening here too, the changing outfit spinner never stops in the appearance floater, so that route to uncloud is never available.

Dragging an outfit folder on to the avatar from the inventory floater seems to be bypassing that to unstick it here.

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