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[BUG-3694] Adobe FlashPlayer 11.8.x & Mac OS X: media streaming broken, black or blank video screen, only sound plays ok [ affects all Apple users with OS X 10.6.8 up to 10.9.2 ] - old legacy code in Webkit needs update to CoreGraphics & CocoaEvents #11885

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sl-service-account opened this issue Aug 21, 2013 · 13 comments
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[BUG-3694] Adobe FlashPlayer 11.8.x & Mac OS X: media streaming broken, black or blank video screen, only sound plays ok [ affects all Apple users with OS X 10.6.8 up to 10.9.2 ] - old legacy code in Webkit needs update to CoreGraphics & CocoaEvents #11885

sl-service-account opened this issue Aug 21, 2013 · 13 comments
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sl-service-account commented Aug 21, 2013 •
edited by sl-issues-importer bot

Steps to Reproduce

trying to playback the videos at the E² – MEDIADROME:
http://slurl.com/secondlife/Titus%20Groan/115/252/2002

it tooked me while to figure out that the updated flashplayer caused this issue.

after deinstalling it with the uninstaller:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

and reinstalling the pre version 11.7:
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_11_7_osx.dmg

everything worked like it should again ...

Actual Behavior

since flash player version 11.8.800.115 and newer (beta) versions for mac, video and websites containing video can't be watched inworld anymore.
streaming works but the video screen stays black or blank, only the sound of the media can be heard.

Expected Behavior

video should be visible like it used to do ...

Other information

downgrade back to flash 11.7 if you are on a mac and want to watch video inworld!
NOTICE: this will break the flash plugin in your normal web browser and is NOT RECOMMENDED for security reasons!

i filled out a report about that issue at the adobe bugbase:
https://bugbase.adobe.com/index.cfm?event=bug&id=3597462

but as they are waiting for votes for that bug, it may take some time till they might escalate this bug to management team and fix it ...
so if you encounter the same bug on your system, please give it a vote on the adobe bugbase!

reportet as well on the firestorm jira:
http://jira.phoenixviewer.com/browse/FIRE-11057
& SL forum:
http://community.secondlife.com/t5/Second-Life-Viewer/Help-to-Fix-Adobe-Flash-Player-Plugin-for-Mac/m-p/2124947

update 5/dec/13

there is a response from chris campbell from the flash player development team, that this has to be fixed by lindenlab ...
the webkit legacy code needs to be updated. pls see the comment at the adobe bugbase and firestorm jira here:
https://bugbase.adobe.com/index.cfm?event=bug&id=3597462
http://jira.phoenixviewer.com/browse/FIRE-11057#comment-124555

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Original Jira Fields
Field Value
Issue BUG-3694
Summary Adobe FlashPlayer 11.8.x & Mac OS X: media streaming broken, black or blank video screen, only sound plays ok [ affects all Apple users with OS X 10.6.8 up to 10.9.2 ] - old legacy code in Webkit needs update to CoreGraphics & CocoaEvents
Type Bug
Priority Unset
Status Been Triaged
Resolution Triaged
Reporter Teno Theriac (teno.theriac)
Created at 2013-08-21T10:30:57Z
Updated at 2015-10-08T02:33:21Z 
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2013-08-21T10:54:00.837-0500',
  "Is there anything you'd like to add?": 'downgrade back to flash 11.7 if you are on a mac and want to watch video inworld!\r\n\r\ni filled out a report about that issue at the adobe bugbase: \r\nhttps://bugbase.adobe.com/index.cfm?event=bug&id=3597462\r\n\r\nbut as they are waiting for votes for that bug, it may take some time till they might escalate this bug to management team and fix it ...\r\n\r\nso if you encounter the same bug on your system, please give it a vote on the adobe bugbase!\r\n\r\nreportet as well on the firestorm jira:\r\nhttp://jira.phoenixviewer.com/browse/FIRE-11057\r\n',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "since flash player version 11.8.800.115 and newer beta versions for mac, video and websites containing video can't be watched inworld anymore. streaming works but the video screen stays black, only the sound of the media can be heard",
  'What were you doing when it happened?': 'trying to playback the videos at the E² -- MEDIADROME:\r\nhttp://slurl.com/secondlife/Titus%20Groan/115/252/2002\r\n\r\nit tooked me while to figure out that the updated flashplayer caused this issue.\r\n\r\nafter deinstalling it with the uninstaller:\r\nhttp://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html\r\n\r\nand reinstalling the pre version 11.7:\r\nhttp://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_11_7_osx.dmg\r\n\r\neverything worked like it should again ...',
  'What were you expecting to happen instead?': 'video should be visible',
  'Where': 'http://slurl.com/secondlife/Titus%20Groan/115/252/2002',
}
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Teno Theriac commented at 2013-08-21T13:52:07Z

today, mr. Jing Yuan from the adobe support team
asked me to do a video-proof from the bug i reported here …

i'm sorry, as i already spended hours to figure out,
making it traceable and reporting it to jiras in asking to take care of:

https://bugbase.adobe.com/index.cfm?event=bug&id=3597462
https://jira.secondlife.com/browse/MATBUG-366
http://jira.phoenixviewer.com/browse/FIRE-11057
http://e2.ga-weblog.com/2013/07/16/issues-with-flashplayer-version-11-8/
http://teno-tc.blogspot.com/2013/07/checking-and-examining-cables.html

right now i can't efford the time for such video and everyone reading this
with the same bug are pleased to do so and
report, comment, vote it in the provided links to the bug-databases.

here is a link to a screen capture recording software:
http://www.techsmith.com/download/jing/

pls fix this soon! thx

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Whirly Fizzle commented at 2013-08-21T15:54:01Z

Also see BUG-2589 (I don't think this issue is the same as BUG-2589 but I'm not 100% sure).

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MartinRJ Fayray commented at 2014-03-13T02:32:16Z

From BUG-5368:

Jaerik added a comment - 12/Mar/14 9:38 PM

Chris Campbell, a developer for Adobe, talks about exactly what the problem is in the SL viewer that is causing this in the comments found on the Firestorm JIRA for the exact same issue - http://jira.phoenixviewer.com/browse/FIRE-11057

"In Flash Player 11.8.47, Adobe removed the last remaining legacy code that was supporting QuickDraw (and CarbonEvents) as per Apple's recommendation (QuickDraw has been deprecated for years).
We have a product called AIR that also embeds Webkit which can in turn use Flash Player. After making the change to remove QuickDraw, we had to change AIRs' embedded WebKit at the same time so that AIR's WebKIt would not use QuickDraw either but instead use CoreGraphics and CocoaEvents.
Since SecondLife is apparently also embedding WebKit, they will need to apply the same kind of changes that we did in our embedded WebKit if they want to use more recent versions of the Flash Player."

This problem has existed since the summer of last year and makes most of the media in SL useless on Mac since so many videos are flash.

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Teno Theriac commented at 2014-03-13T02:55:26Z

thx martin for the comment! glad this possibility is back again with the new jira version.

i wonder what the problem at lindenlab is, in not being able to fix this ...

by trying to run a place that builds upon and needs the essential of media streaming, my patience on waiting for almost 8 month for that fix,
started to turn me down and i had to reconsider my priorities to other things than SL:
http://e2.ga-weblog.com/?p=3430

still looking forward to come back, if its not too late already ...

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Whirly Fizzle commented at 2014-03-13T15:42:00Z

Heya Teno,

Would you mind if this bug report was set to public access? Someone filed a duplicate of it at BUG-5368 and they would like to see this report.

If you dont mind doing this, you can edit this issue and change the security level to "Public" - currently it is set to "Triagers and reporters".
Thanks!

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Teno Theriac commented at 2014-03-13T15:52:53Z

thx for the advice, whirly
done and set back to 'public' now ...

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Teno Theriac commented at 2014-03-14T09:31:49Z

get 7 FREE protest signs at the SL marketplace, to show your support for fixing this bug:
https://marketplace.secondlife.com/p/FREE-Protest-Signs-for-webkit-fix-bug-3694/5849048

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Teno Theriac commented at 2014-03-15T02:30:03Z

if you are not able to post a comment here, you are welcome to do so at the marktetplace,
where i give 7 protest signs for free to show your support. see link in my comment above ...

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Loki Eliot commented at 2014-04-06T13:20:38Z

Can you please fix this issue before 10th of May? i would like to watch the Eurovision song contest with my friends in SL without having to install an older version of Flash with all its security holes.

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Marissa Linden commented at 2014-04-18T17:49:37Z

I reproduced this back in August and we imported the jira as an internal issue. As we work on it the workaround currently is to roll back Flash to 11.7.

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Teno Theriac commented at 2014-04-19T09:27:34Z

thx to let us know, finally, marissa!
for security reasons i would not suggest to get back to flash 11.7.x!

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Teno Theriac commented at 2014-06-17T14:52:39Z

today Second Life Viewer v3.7.9 (290582) got released,
and there is still nothing about this media bug on mac to be found in the official release notes:
http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.9.290582

  • why aren't you informing on the official release notes that this bug exist?

  • are you sure working on it - what are the results on it so far; are there any news?

  • did ebbe linden had a look on that, like announced on VWBPE 2014 in april?
    daniel voyager put the transcript from this event on his blog:
    is there any hope that shared media can be fixed for Mac users?
    “That sounds like a bug. I don’t know the status of that.
    I don’t know if the platform constrains us. I will look into that.”
    (https://danielvoyager.wordpress.com/2014/04/11/ebbe-linden-keynotes-highlights)

  • is there any nebulous date in sight, till when this bug is going to be fixed?

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Whirly Fizzle commented at 2015-10-08T02:33:21Z

Issue is out of scope on http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Project_Valhalla/4.0.0.305703 as this viewer no longer supports flash media.

This was referenced Feb 14, 2024
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