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[BUG-233674] Marketplace Listing enhancements Homepage #10728

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sl-service-account opened this issue Mar 28, 2023 · 17 comments
Closed

[BUG-233674] Marketplace Listing enhancements Homepage #10728

sl-service-account opened this issue Mar 28, 2023 · 17 comments

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@sl-service-account
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sl-service-account commented Mar 28, 2023

What just happened?

I checked the marketplace homepage to see what the featured listing items were, after refreshing multiple times including clearing the page cache the same items keep rotating similair to the issue marketplace had 2 weeks ago.

What were you doing when it happened?

I was clicking on the right button to go trough the rotation of items showcased, refreshed about 10 times to see if they changed. The order changes but the items itself remain the same.
I cleared the page cache to see if it would solve the issue as a tip I got from my now closed ticket, but it didn't help.

What were you expecting to happen instead?

I expect the people who invest in listing enhancements to have their ads shown on the featured as how it's expected to work.

Other information

This happened 2 weeks ago as well, after the marketplace search update went active. The click trough stats are also still broken and are at 0 for everyone.
It looks like the featured homepage listings bug came back to marketplace since 27 or 28-3-2023.

I have added attachements to this JIRA, one which showcases the impressions and click-troughs on items. I have no / barely impressions on any of my enhancements over the past few days. I am assuming the 1 or 3 impressions max just make me lucky.
The click troughs have been on 0 since a few weeks, the monthly ones were from back when marketplace was still properly working.

I have also added my susbcriptions, which are all set to do not renew, because I don't want to renew them until marketplace has been fully fixed.

Attachments

Original Jira Fields
Field Value
Issue BUG-233674
Summary Marketplace Listing enhancements Homepage
Type Bug
Priority Unset
Status Closed
Resolution Triaged
Created at 2023-03-28T19:21:28Z
Updated at 2023-04-20T17:59:09Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2023-03-28T15:32:35.805-0500',
  "Is there anything you'd like to add?": 'This happened 2 weeks ago as well, after the marketplace search update went active. The click trough stats are also still broken and are at 0 for everyone.\r\nIt looks like the featured homepage listings bug came back to marketplace since 27 or 28-3-2023.',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'Website',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'I checked the marketplace homepage to see what the featured listing items were, after refreshing multiple times including clearing the page cache the same items keep rotating similair to the issue marketplace had 2 weeks ago.',
  'What were you doing when it happened?': "I was clicking on the right button to go trough the rotation of items showcased, refreshed about 10 times to see if they changed. The order changes but the items itself remain the same.\r\nI cleared the page cache to see if it would solve the issue as a tip I got from my now closed ticket, but it didn't help.",
  'What were you expecting to happen instead?': "I expect the people who invest in listing enhancements to have their ads shown on the featured as how it's expected to work.",
  'Where': 'N/A',
}
@sl-service-account
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Annie Melson commented at 2023-03-28T20:32:36Z

I am encountering this same issue, and my listing enhancements have also gone back to zero views. I have decided to not renew my listing enhancements until this matter is truly fixed. I regret that I trusted the first "fix" and listed a new item to be featured on the homepage. It is not getting views. Marketplace search is also severely broken and needs to be fixed, though I would suppose that would need a different JIRA. Either way, this is a continuing problem with Marketplace, and I hope it can be fixed very soon. Thank you to whoever picks this up and takes a look into it. ♥

@sl-service-account
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QnSheba commented at 2023-03-28T21:26:42Z

LL promised that they want to do right but nothing seems right yet!!  no featured items no relevance sorting system no best selling sorting .. nothing... everything is still broken. I was gonna renew the advertisements and add new items which one I did by mistake. but if its not gonna turn to normal, why we wanna give earned our hard worked money?

@sl-service-account
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AkiraKiyoi commented at 2023-03-28T21:29:49Z

I have the same issue and I hope this (and also broken "relevance sorting" and other problems) will get fixed soon. Thank you.

@sl-service-account
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LunaArien commented at 2023-03-28T22:35:36Z, updated at 2023-03-28T22:40:58Z

I'm having the same problem, my sales goes down and when i search for items always shows up old items and the same items. The search looks broken instead of bringing new items in the search, it only shows old and outdated ones as relevance, which also makes no sense is always bringing the same items no matter how much time passes. I believe relevance would work better if it brought items that are selling lately. I hope can fix it soon, thanks.

@sl-service-account
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Mina Nakamura commented at 2023-03-29T09:48:00Z

I am also having the same issue...

@sl-service-account
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JIRAUSER344515 commented at 2023-03-29T14:36:46Z

At first it was broken, then it was partly broken, now it is broken. 

@sl-service-account
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xxsaltandpepperxx commented at 2023-03-29T14:39:33Z

I am also encountering the same which results in a loss of sales.

@sl-service-account
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niahren commented at 2023-03-31T07:30:25Z

I'm encountering the same issue, also noticed my sales are lower than usual. I went to the markeplace and reload the main page and there's always the same items featured. I've stopped renewing my listing enhacements until it's fixed.

@sl-service-account
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JIRAUSER344361 commented at 2023-04-01T01:43:02Z

Unfortunately, I am encountering similar issues to what Emma described in her post. I have noticed a significant decrease in sales whenever the marketplace experiences technical difficulties. While the marketplace was repaired a few days ago, and operations returned to normal around March 17th to 20th, it seems to have broken down again just a few days later, causing the same issues to resurface. It's disheartening to see the same advertisements constantly rotating on the main page and experiencing a decline in earnings.

 

@sl-service-account
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Froukje Hoorenbeek commented at 2023-04-01T20:15:05Z

Same issue, with loss of sales

@sl-service-account
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Caren Jewell commented at 2023-04-01T20:33:54Z

Same Issues and loss of sales .. told this now over weeks in diff. Tickets and Jira here with shots and other examples but they are all closed from Linden. They let my last Ticket and Jira open but without any respond. I post in Forum tons of Posts where more and more Merchants comments with near same Problems and loss Sales. I add Thommy Linden there and was waiting for any comment - nothing. One Month now - nothing!

@sl-service-account
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Arwen Serpente commented at 2023-04-01T22:13:37Z

Same here. These ongoing issues with the MP have dramatically decreased sales. I really hope whatever changes are rolled out on April 6th have been tested before rolling them. The "let's roll and see what happens" strategy is a failure.

@sl-service-account
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Arduenn Schwartzman commented at 2023-04-03T11:34:19Z

Same here. It's costing me approximately 40% of my total income (most of my sales are from MP - of course, as always, it's hard to prove direct causation - I have to go by the assumption of constant demand). The two-week freebie listing enhancements aren't even making up for it by a quarter. And now, after a few days of being back to normal, they are broken {}again{}. So the extra two-week enhancements are moot.

@sl-service-account
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JIRAUSER335210 commented at 2023-04-03T12:06:40Z

same here, I am removing pretty much all the enhancements till this is solved

@sl-service-account
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Beware Hax commented at 2023-04-03T22:30:01Z

loss of sales since the last 2-3 weeks. 0 clickthroughs.

@sl-service-account
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Spidey Linden commented at 2023-04-04T16:04:03Z

Thank you for the bug report! We will investigate these issues.

@sl-service-account
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JIRAUSER336944 commented at 2023-04-07T10:48:05Z

Dear Linden,

I would like to request for more information regarding the status of the accepted Jira. Despite paying for enhancements, we have not witnessed any progress in the marketplace. The prolonged delay has resulted in a significant loss of revenue for many creators, causing them great concern.

In the past, when such situations arose, Linden Labs provided a statement to assure transparency and maintain the trust of the creators. However, we have yet to receive any such communication on this issue. This lack of transparency and updates is causing distress and uncertainty among the creators, and it is becoming increasingly challenging to retain confidence in the marketplace.

I would appreciate it if you could provide us with more information on the current state of the Jira and the expected timeline for resolution.

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