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[BUG-230370] viewer crashes because of chat groups #8068

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sl-service-account opened this issue Mar 7, 2021 · 4 comments
Closed

[BUG-230370] viewer crashes because of chat groups #8068

sl-service-account opened this issue Mar 7, 2021 · 4 comments

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@sl-service-account
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sl-service-account commented Mar 7, 2021

What just happened?

everytime i do loggin in sl, and chat groups starts, my sl crash hard.
starts to slow down and I fall. if I don't run to close the chat windows..
only the group chats crash my sl.. im chats is normal.

What were you doing when it happened?

as soon as I enter the sl

What were you expecting to happen instead?

let it be stable

Other information

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Original Jira Fields
Field Value
Issue BUG-230370
Summary viewer crashes because of chat groups
Type Bug
Priority Unset
Status Closed
Resolution Triaged
Created at 2021-03-07T14:21:51Z
Updated at 2021-07-19T18:16:11Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2021-03-08T12:12:07.422-0600',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "everytime i do loggin in sl, and chat groups starts, my sl crash hard.\r\nstarts to slow down and I fall. if I don't run to close the chat windows..\r\nonly the group chats crash my sl.. im chats is normal.",
  'What were you doing when it happened?': 'as soon as I enter the sl',
  'What were you expecting to happen instead?': 'let it be stable',
  'Where': 'http://maps.secondlife.com/secondlife/Fame/98/111/27',
}
@sl-service-account
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Whirly Fizzle commented at 2021-03-08T19:31:57Z, updated at 2021-03-08T19:44:30Z

I can reproduce this crash on both my Win 10 laptop and my Win 7 desktop.
Crash reproduces 100% of the time.
Crash reproduces after a clean install on both systems (nerfed the settings & cache folders).

100% REPRO

  • Join Lelutka group secondlife:///app/group/b4820d07-1543-6d56-e6bd-ab848903ee9b/about

  • Open Lelutka group chat, or relog & then open Lelutka group chat - both repro.

  • About 10 seconds after Lelutka group chat is opened, even if there are no chat posts, the viewer will freeze for about 10 seconds and then crash to desktop.

  • All crashes were sent in from my alt Kippy Adored.

  • Kippy_Log_1.log attached.

  • This doesn't reproduce with all group chats. Lelutka group chat will reproduce it 100% of the time.

  • Crash does not reproduce on Firestorm Viewer - but note that Firestorm does not use the CHUI chat system.

    Second Life Release 6.4.13.555567 (64bit)
    Release Notes
    
    CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (2808 MHz)
    Memory: 16273 MB
    OS Version: Microsoft Windows 10 64-bit (Build 19041.804)
    Graphics Card Vendor: NVIDIA Corporation
    Graphics Card: GeForce GTX 1050 Ti/PCIe/SSE2
    
    Windows Graphics Driver Version: 27.21.14.5671
    OpenGL Version: 4.6.0 NVIDIA 456.71
    
    Window size: 1920x1027
    Font Size Adjustment: 96pt
    UI Scaling: 1
    Draw distance: 128m
    Bandwidth: 3000kbit/s
    LOD factor: 1.125
    Render quality: 5
    Advanced Lighting Model: Enabled
    Texture memory: 512MB
    VFS (cache) creation time: March 08 2021 11:20:05
    
    J2C Decoder Version: KDU v7.10.4
    Audio Driver Version: FMOD Studio 2.00.11
    Dullahan: 1.7.0.202008031800
      CEF: 81.3.10+gb223419+chromium-81.0.4044.138
      Chromium: 81.0.4044.138
    LibVLC Version: 2.2.8
    Voice Server Version: Not Connected
    March 08 2021 11:28:06

@sl-service-account
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Whirly Fizzle commented at 2021-03-08T19:42:46Z, updated at 2021-03-08T21:28:43Z

Note for this crash the callstacks are different on Win 7 & Win 10.

Win 7 system

ucrtbase!abort
ucrtbase!terminate
SecondLifeViewer!__scrt_unhandled_exception_filter
91
d:\agent\_work\2\s\src\vctools\crt\vcstartup\src\utility\utility_desktop.cpp

Win 10 system

KERNELBASE!RaiseException
VCRUNTIME140!_CxxThrowException
133
d:\agent\_work\2\s\src\vctools\crt\vcruntime\src\eh\throw.cpp
VCRUNTIME140!__RTDynamicCast
291
d:\agent\_work\2\s\src\vctools\crt\vcruntime\src\eh\rtti.cpp
SecondLifeViewer!LLFloaterIMSessionTab::buildConversationViewParticipant
495
d:\work\viewer\viewer_w64\latest\indra\newview\llfloaterimsessiontab.cpp
SecondLifeViewer!LLFloaterIMSessionTab::draw
370
d:\work\viewer\viewer_w64\latest\indra\newview\llfloaterimsessiontab.cpp
SecondLifeViewer!LLView::drawChildren
1200
d:\work\viewer\viewer_w64\latest\indra\llui\llview.cpp
SecondLifeViewer!LLPanel::draw
241
d:\work\viewer\viewer_w64\latest\indra\llui\llpanel.cpp
SecondLifeViewer!LLTabContainer::draw
466
d:\work\viewer\viewer_w64\latest\indra\llui\lltabcontainer.cpp
SecondLifeViewer!LLView::drawChildren
1200
d:\work\viewer\viewer_w64\latest\indra\llui\llview.cpp
SecondLifeViewer!LLPanel::draw
241
d:\work\viewer\viewer_w64\latest\indra\llui\llpanel.cpp
SecondLifeViewer!LLView::drawChild
<SNIP>

@sl-service-account
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Whirly Fizzle commented at 2021-03-09T18:17:36Z

I am not able to reproduce this crash today! However I believe group chats were all restarted this morning.
So it appears this crash will only reproduce when a group is in a certain state.

@sl-service-account
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Kyle Linden commented at 2021-03-09T18:29:56Z

Hi Sweetparla,

Thanks for the report, we now have several crash reports verifying that this does happen.

We are passing this issue on to our dev team now. Please watch the release notes of future viewers that refer to this BUG report, to know when we have fixed the issue.

Thanks!

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