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[BUG-229713] Marketplace listing status updates are not being updated between the web and the viewer #7530

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sl-service-account opened this issue Nov 21, 2020 · 4 comments

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@sl-service-account
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sl-service-account commented Nov 21, 2020

What just happened?

After dragging a product to a marketplace listing in-world, I entered more information and activated the product, but it doesn't become "listed". (Please refer to Picture1&2)
Previously it immediately changed to "Listed", but now it does not change to "Listed". (When I log in again, it changes to "Listed".) And also, I think this problem is some affecting the "Marketplace Relevance Sort".

What were you doing when it happened?

I was uploading products from in-world to the marketplace

What were you expecting to happen instead?

I thought that if I wrote the product details on the marketplace and clicked the update button, the in-world would change to "listed" at the same time.

Other information

When uploading a product to the Marketplace from In-world, it probably isn't linked to the website Marketplace. And also, This "relevance sort" is very important for sales. Please fix it immediately.

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Original Jira Fields
Field Value
Issue BUG-229713
Summary Marketplace listing status updates are not being updated between the web and the viewer
Type Bug
Priority Unset
Status Closed
Resolution Triaged
Created at 2020-11-21T18:04:38Z
Updated at 2021-09-27T17:59:20Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2020-11-23T12:56:58.050-0600',
  "Is there anything you'd like to add?": 'When uploading a product to the Marketplace from In-world, it probably isn\'t linked to the website Marketplace. And also, This "relevance sort" is very important for sales. Please fix it immediately.',
  'Original Reporter': 'Camellia Crisp (Camellia.Crisp)',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'After dragging a product to a marketplace listing in-world, I entered more information and activated the product, but it doesn\'t become "listed". (Please refer to Picture1&2)\r\nPreviously it immediately changed to "Listed", but now it does not change to "Listed". (When I log in again, it changes to "Listed".) And also, I think this problem is some affecting the "Marketplace Relevance Sort".\r\n',
  'What were you doing when it happened?': 'I was uploading products from in-world to the marketplace',
  'What were you expecting to happen instead?': 'I thought that if I wrote the product details on the marketplace and clicked the update button, the in-world would change to "listed" at the same time.',
}
@sl-service-account
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kurumi.iwish commented at 2020-11-22T22:15:52Z

I tried the opposite work.

I removed it from the product list on the marketplace.

"Active" is off on the website. Is this correct. (Picture3)

However, it remains "listed" in the world. (Picture4)

Normally, the "Listed" display should disappear immediately.

This "listed" will not be removed unless you log in again.

@sl-service-account
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Kyle Linden commented at 2020-11-23T18:56:58Z, updated at 2020-11-23T18:57:14Z

Hi Camellia,

The relevance issue is a known Marketplace bug already filed as BUG-229573.

We are investigating the "Listed" status delays in the viewer.

Thanks!

@sl-service-account
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kurumi.iwish commented at 2020-11-23T19:16:09Z

Hi Kyle,  

Thank you for your reply. I hope this bug will be resolved as soon as possible.

@sl-service-account
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Kyle Linden commented at 2020-11-23T20:09:34Z

Hi Camellia,

We can reproduce the bug and have accepted this issue.

Thanks for catching it!

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