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[BUG-229300] Avatars cannot see each other or hear nearby chat #7199

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sl-service-account opened this issue Sep 2, 2020 · 3 comments
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@sl-service-account
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sl-service-account commented Sep 2, 2020

What just happened?

While at Mephit 153, 226, 3206, my friend and I could not see each other, except intermittently, and could not see each other's text in Nearby Chat.

What were you doing when it happened?

Teleport to my friend's skybox in Mephit. We tried going to Masocado region, and everything was normal there. When we returned to Mephit, we could see and hear each other for a while, then we disappeared to each other again.

What were you expecting to happen instead?

We should be able to see and hear each other!
We were on the same land parcel, land privacy was not enabled. We tried several different avatars (mesh, classic) and we tried re-logging.

Other information

We were on the same land parcel, land privacy was not enabled. We tried several different avatars (mesh, classic) and we tried re-logging. Region performance statistics seemed normal, good fps, good ping time, low script time.

Attachments

Original Jira Fields
Field Value
Issue BUG-229300
Summary Avatars cannot see each other or hear nearby chat
Type Bug
Priority Unset
Status Closed
Resolution Expected Behavior
Reporter Lindal Kidd (lindal.kidd)
Created at 2020-09-02T05:01:49Z
Updated at 2020-09-02T17:30:47Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2020-09-02T01:45:00.763-0500',
  "Is there anything you'd like to add?": 'We were on the same land parcel, land privacy was not enabled.  We tried several different avatars (mesh, classic) and we tried re-logging.  Region performance statistics seemed normal, good fps, good ping time, low script time.',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "While at Mephit 153, 226, 3206, my friend and I could not see each other, except intermittently, and could not see each other's text in Nearby Chat.  ",
  'What were you doing when it happened?': "Teleport to my friend's skybox in Mephit.  We tried going to Masocado region, and everything was normal there.  When we returned to Mephit, we could see and hear each other for a while, then we disappeared to each other again.",
  'What were you expecting to happen instead?': 'We should be able to see and hear each other!\r\nWe were on the same land parcel, land privacy was not enabled.  We tried several different avatars (mesh, classic) and we tried re-logging.',
  'Where': "My System:\r\nFirestorm 6.3.9 (58205) May 27 2020 01:20:51 (64bit) (Firestorm-Releasex64) with Havok support\r\nRelease Notes\r\n\r\nYou are at 153.5, 226.8, 3,206.9 in Mephit located at sim10393.agni.lindenlab.com (216.82.51.43:13003)\r\nSLURL: http://maps.secondlife.com/secondlife/Mephit/154/227/3207\r\n(global coordinates 282,522.0, 266,979.0, 3,206.9)\r\nSecond Life Server 2020-08-24T21:00:45.547626\r\nRelease Notes\r\n\r\nCPU: Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz (3498.99 MHz)\r\nMemory: 32692 MB\r\nOS Version: Microsoft Windows 10 64-bit (Build 18362.1016)\r\nGraphics Card Vendor: NVIDIA Corporation\r\nGraphics Card: GeForce GTX 980/PCIe/SSE2\r\n\r\nWindows Graphics Driver Version: 27.21.14.5206\r\nOpenGL Version: 4.6.0 NVIDIA 452.06\r\n\r\nRestrainedLove API: (disabled)\r\nlibcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0\r\nJ2C Decoder Version: KDU v7.10.7\r\nAudio Driver Version: FMOD Studio 2.00.08\r\nDullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121\r\nLibVLC Version: 2.2.8\r\nVoice Server Version: Vivox 4.10.0000.32327\r\n\r\nSettings mode: Firestorm\r\nViewer Skin: Firestorm (Grey)\r\nWindow size: 3840x1577 px\r\nFont Used: Deja Vu (96 dpi)\r\nFont Size Adjustment: 0 pt\r\nUI Scaling: 1\r\nDraw distance: 200 m\r\nBandwidth: 1500 kbit/s\r\nLOD factor: 3.125\r\nRender quality: High-Ultra (6/7)\r\nAdvanced Lighting Model: Yes\r\nTexture memory: 2048 MB (1)\r\nVFS (cache) creation time (UTC): 2020-7-6T3:20:7 \r\nBuilt with MSVC version 1800\r\nPackets Lost: 127/223,338 (0.1%)\r\nSeptember 01 2020 21:46:22 SLT\r\n\r\nMy Friend's System\r\nestorm 6.3.9 (58205) May 26 2020 18:45:10 (64bit) (Firestorm-Releasex64) with OpenSimulator support\r\nRelease Notes\r\n\r\nYou are at 156.4, 225.4, 3,206.7 in Mephit located at sim10393.agni.lindenlab.com (216.82.51.43:13003)\r\nSLURL: Mephit (156,225,3207)\r\n(global coordinates 282,524.0, 266,977.0, 3,206.7)\r\nSecond Life Server 2020-08-24T21:00:45.547626\r\nRelease Notes\r\n\r\nCPU: Intel(R) Core(TM) i5-6402P CPU @ 2.80GHz (2808.01 MHz)\r\nMemory: 8105 MB\r\nOS Version: Microsoft Windows 10 64-bit (Build 18363.1016)\r\nGraphics Card Vendor: NVIDIA Corporation\r\nGraphics Card: GeForce GTX 960/PCIe/SSE2\r\n\r\nWindows Graphics Driver Version: 26.21.14.3200\r\nOpenGL Version: 4.6.0 NVIDIA 432.00\r\n\r\nRestrainedLove API: (disabled)\r\nlibcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0\r\nJ2C Decoder Version: KDU v7.10.7\r\nAudio Driver Version: FMOD Studio 2.00.08\r\nDullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121\r\nLibVLC Version: 2.2.8\r\nVoice Server Version: Not Connected\r\nSettings mode:\r\n[22:00] GEETARAA:  Firestorm\r\nViewer Skin: Firestorm (Grey)\r\nWindow size: 1600x837 px\r\nFont Used: Deja Vu (96 dpi)\r\nFont Size Adjustment: 0 pt\r\nUI Scaling: 1\r\nDraw distance: 256 m\r\nBandwidth: 1500 kbit/s\r\nLOD factor: 2.125\r\nRender quality: High (5/7)\r\nAdvanced Lighting Model: Yes\r\nTexture memory: 2048 MB (1)\r\nVFS (cache) creation time (UTC): 2020-8-29T6:54:43 \r\nBuilt with MSVC version 1800\r\nPackets Lost: 194/256,284 (0.1%)\r\nSeptember 01 2020 21:56:54 SLT",
}
@sl-service-account
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Madelaine McMasters commented at 2020-09-02T06:45:01Z, updated at 2020-09-02T06:46:30Z

Scylla Rhiadra and I have encountered this as well. I'll notify her and she'll hopefully provide region and coordinates.

The last time this happened, there was a sort of "line of demarcation". Crossing it would make us vanish. Returning across the line would cause us to re-rez.

@sl-service-account
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Lucia Nightfire commented at 2020-09-02T07:17:34Z

All I see is the reported location <153.0, 226.0, 3208.0> right next to a parcel border where both parcels are owned by the same land owner.

One parcel has parcel privacy active, the other, not.

This should account for the issue if one of you are on one parcel and the other, the other parcel.

@sl-service-account
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Dan Linden commented at 2020-09-02T17:30:30Z

As Lucia said, it behaves that way because of the parcel option seen in "parcel see and chat.png"

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