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[BUG-228874] Formatted text on notecards doesn't display - Mac #6859

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sl-service-account opened this issue Jun 5, 2020 · 1 comment
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@sl-service-account
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sl-service-account commented Jun 5, 2020

What just happened?

I opened a notecard with bolded text. Nothing displayed except boxes. The numbers, added as an afterthought, are plain text and do display.

What were you doing when it happened?

Hoping to read a notecard.

What were you expecting to happen instead?

Being able to read the notecard instead of seeing boxes.

Other information

I also tested this against all the fonts in Firestorm. Only the Noto font displayed it properly as seen in the screenshots attached. My best guess is the font used in the viewer does not support the bold and italicized formatting.

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Original Jira Fields
Field Value
Issue BUG-228874
Summary Formatted text on notecards doesn't display - Mac
Type Bug
Priority Unset
Status Closed
Resolution Accepted
Created at 2020-06-05T18:41:42Z
Updated at 2021-02-01T18:09:12Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2020-06-05T14:35:06.909-0500',
  "Is there anything you'd like to add?": 'I also tested this against all the fonts in Firestorm. Only the Noto font displayed it properly as seen in the screenshots attached. My best guess is the font used in the viewer does not support the bold and italicized formatting.',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'I opened a notecard with bolded text. Nothing displayed except boxes. The numbers, added as an afterthought, are plain text and do display.',
  'What were you doing when it happened?': 'Hoping to read a notecard.',
  'What were you expecting to happen instead?': 'Being able to read the notecard instead of seeing boxes.',
}
@sl-service-account
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Willow Wilder commented at 2020-06-05T19:35:07Z

Notecard is BLM Inworld
ab95d9f3-2cd1-69d2-f907-5bf1ce09866d
Creator Roshambo Dench

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