{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2020-05-24T12:27:06.688-0500',
  "Is there anything you'd like to add?": 'It seems to be inconsistent handling, UUID vs "name".\r\nI am using Firestorm but assume it affects all viewers / can\'t file the problem to Firestorm and cannot check better than LL if the problem exists in LL viewer',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'I am chatting with a friend, calling chat transcript from IM window.\r\nI notice that it shows only messages that are over two weeks old.\r\nI realize that she renamed from "xy resident" to "xy heartsong" recently.\r\nI check cache folder and find two transcripts, one for xy, one for xy heartsong. The second seems to be not accessible from the viewer',
  'What were you doing when it happened?': 'Chatting, looking up what was discussed in the morning',
  'What were you expecting to happen instead?': 'Chat transcript not be broken in two by the rename / Chat transcript accessible',
}