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[BUG-228548] marketplace hasn't worked since creation of account #6604

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sl-service-account opened this issue Apr 21, 2020 · 1 comment
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@sl-service-account
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sl-service-account commented Apr 21, 2020

What just happened?

every single time I try to do anything with market place I just get the "sorry we'll be right back" or whatever error. its been like this since day 1 of making my account. the only time it worked is when I wasn't logged in. ive tried everything, enabling cookies, clearing cache, etc.

What were you doing when it happened?

I cant even do anything; I soon as I enter the marketplace I get the error, regardless of what link into the marketplace.

What were you expecting to happen instead?

to be able to shop.

Other information

i've never once gotten it to work while logged in.

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Original Jira Fields
Field Value
Issue BUG-228548
Summary marketplace hasn't worked since creation of account
Type Bug
Priority Unset
Status Needs More Info
Resolution Unresolved
Reporter DemonaTheOperator (demonatheoperator)
Created at 2020-04-21T17:56:49Z
Updated at 2020-05-12T18:29:10Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2020-05-12T13:29:10.151-0500',
  "Is there anything you'd like to add?": "i've never once gotten it to work while logged in.",
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'Website',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'every single time I try to do anything with market place I just get the "sorry we\'ll be right back" or whatever error. its been like this since day 1 of making my account. the only time it worked is when I wasn\'t logged in. ive tried everything, enabling cookies, clearing cache, etc.',
  'What were you doing when it happened?': 'I cant even do anything; I soon as I enter the marketplace I get the error, regardless of what link into the marketplace.',
  'What were you expecting to happen instead?': 'to be able to shop.',
}
@sl-service-account
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Shrike Linden commented at 2020-05-12T18:29:10Z

Hello! I'm sorry this is happening!

We recently released some fixes for several of these "So Sorry" errors. Could you please confirm this issue is still occurring for you?

If so, do we have your permission to try logging into your account to run some tests? Thank you!

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