Skip to content
This repository has been archived by the owner on Mar 28, 2024. It is now read-only.

[BUG-228406] you tube tv worked 3 days ago and does not work any more #6506

Closed
sl-service-account opened this issue Mar 31, 2020 · 1 comment
Closed

[BUG-228406] you tube tv worked 3 days ago and does not work any more #6506

sl-service-account opened this issue Mar 31, 2020 · 1 comment
Labels
project:BUG

Comments

@sl-service-account
Copy link

What just happened?

the tv keep not working

What were you doing when it happened?

I receive this message when I get in to some sims but I do not know what it means: "No Media Plugin was found to handle the "text/html" mime type. Media of this type will be unavailable."

What were you expecting to happen instead?

it worked properly only with SL viwer - did not worked with firestorm viewer

the only difference might be that I upgraded sl viewer two or three days ago
this is why I believe it is a bug

Other information

Original Jira Fields
Field Value
Issue BUG-228406
Summary you tube tv worked 3 days ago and does not work any more
Type Bug
Priority Unset
Status Closed
Resolution Contact Support
Reporter libbberamente (libbberamente)
Created at 2020-03-31T21:59:40Z
Updated at 2020-04-01T17:18:17Z 
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2020-04-01T12:17:42.982-0500',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'the tv keep not working\r\n\r\n- I bougt this "Simple YouTube TV" (description: "Kenway Industries" form sl market)  https://marketplace.secondlife.com/p/Simple-YouTube-TV/10546187\r\n\r\n- it is supposed to work "plug and play" without to deed it\r\n\r\n',
  'What were you doing when it happened?': 'I receive this message when I get in to some sims but I do not know what it means: "No Media Plugin was found   to handle the "text/html" mime type.  Media of this type will be unavailable."',
  'What were you expecting to happen instead?': 'it worked properly only with SL viwer - did not worked with firestorm viewer\r\n\r\nthe only difference might be that I upgraded sl viewer two or three days ago\r\nthis is why I believe it is a bug',
  'Where': 'http://maps.secondlife.com/secondlife/Miramare/101/141/54',
}
@sl-service-account
Copy link
Author

Whirly Fizzle commented at 2020-04-01T17:17:43Z

Hiya libbberamente ,

The usual cause of the ''media plugin" error & web profiles/search/destinations/the internal web browser failing to load in the viewer is that your antivirus software has deleted or blocked SlPlugin or the Dullahan plugin (dullahan_host) from running.
Antivirus software tends to hate executables launched by another program because it's often the marker for malware.
It could also be caused by a bad install where some files are missing.

To rule out a bad install, please logout of the viewer & uninstall the Second Life viewer the usual way through Windows Programs & Features in control panel and download the viewer again from https://secondlife.com/support/downloads/ & run the installer.

If this does not help, make sure that your antivirus software is not blocking either slplugin or dullahan_host from running.
You should also manually whitelist these 2 files for good measure.
slplugin.exe is located inside the root viewer install folder. The dullahan_host file is located within the llplugin subfolder.

If this still does not help:

Jira is not for 1:1 personal technical support and is therefore not able to provide one to one support in a timely manner.. For account related issues, please contact support directly at https://support.secondlife.com/

Sign up for free to subscribe to this conversation on GitHub. Already have an account? Sign in.
Assignees
No one assigned
Labels
project:BUG
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
1 participant
@sl-service-account