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[BUG-228227] Avatar face darkens when sitting on an object. #6353

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sl-service-account opened this issue Feb 20, 2020 · 9 comments
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[BUG-228227] Avatar face darkens when sitting on an object. #6353

sl-service-account opened this issue Feb 20, 2020 · 9 comments
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project:BUG whirly-eep

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sl-service-account commented Feb 20, 2020 •
edited by sl-issues-importer bot

What just happened?

Following your second last automatic update to SL, whenever I sit on an object my avatar's face darkens - like there is no light reaching it. Whenever I stand up again, the problem goes away and it looks correct again.

What were you doing when it happened?

Sitting on an object

What were you expecting to happen instead?

Nothing - light should stay the same as when I am standing up.

Other information

Is this something I can fix myself or will you fix it back to how it was previously in your next automatic update?

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Original Jira Fields
Field Value
Issue BUG-228227
Summary Avatar face darkens when sitting on an object.
Type Bug
Priority Unset
Status Closed
Resolution Accepted
Labels whirly-eep
Reporter ChristineX (christinex)
Created at 2020-02-20T12:45:11Z
Updated at 2020-06-15T15:23:36Z 
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2020-02-20T13:22:25.024-0600',
  "Is there anything you'd like to add?": 'Is this something I can fix myself or will you fix it back to how it was previously in your next automatic update?',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "Following your second last automatic update to SL, whenever I sit on an object my avatar's face darkens - like there is no light reaching it. Whenever I stand up again, the problem goes away and it looks correct again.",
  'What were you doing when it happened?': 'Sitting on an object',
  'What were you expecting to happen instead?': 'Nothing - light should stay the same as when I am standing up.',
  'Where': 'Anywhere',
}
@sl-service-account
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Dan Linden commented at 2020-02-20T19:22:25Z, updated at 2020-02-20T20:10:02Z

Thank you for the report, ChristineX!

This repros for me in Second Life Release 6.3.6.535003
This does not repro in Second Life Release 6.3.5.533275

If the Draw Distance (in Preferences > Graphics > Draw Distance) > the distance your camera is from the SouthWest corner (0,0,0 coordinate) of the region then the lights you are wearing will work.

This also affects lights in adjacent regions.

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ChristineX commented at 2020-02-21T11:57:09Z

Don't understand what you mean by draw distance - can only change it in meters, not in coordinates. Just tried this again and issue is still there. Started when EEP was released. Can EEP be disabled?

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Whirly Fizzle commented at 2020-02-21T13:47:50Z

Hiya Christine,

The EEP viewer is still a release candidate viewer.
If you roll back to the default release viewer at https://secondlife.com/support/downloads/ you won't experience this bug.

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Dan Linden commented at 2020-02-21T20:20:11Z

Actually, this bug exists in the default release viewer too, not just EEP. It will be fixed in an upcoming Maintenance viewer.

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Whirly Fizzle commented at 2020-02-21T20:42:06Z

OOps, thanks Dan!

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ChristineX commented at 2020-03-21T12:49:43Z

When do you expect to have a fix for this?

I installed the latest automatic update today, hoping that it would have the fix, but the issue is still there.

Version installed now is: 6.4.0.538823 (64bit).

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Kurt Linden commented at 2020-03-24T18:15:27Z

There is a fix for this in the current Maintenance release viewer if you want to give that a try:

https://releasenotes.secondlife.com/viewer/6.3.9.538719.html

Let us know if the issue continues to occur in that build.

Thank you!

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ChristineX commented at 2020-03-25T08:13:09Z

I tried this today and now it is working fine again.

Should not this update be part of the standard automatic updates? Or will it be in the next default release?

Thanks

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Whirly Fizzle commented at 2020-03-25T16:09:10Z

Hiya Christine,

The maintenance viewer will eventually be promoted to the default release viewer.

@sl-issues-importer sl-issues-importer bot mentioned this issue Feb 14, 2024
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