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[BUG-228012] I am getting logged out after Some time - I have high speed broadaband (100 mbps) #6180

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sl-service-account opened this issue Dec 15, 2019 · 1 comment

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@sl-service-account
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sl-service-account commented Dec 15, 2019

What just happened?

Hi,
Hope you are doing fine.
I have an issue to report, I am getting logged out automatically after 2-3 minutes. All the time I am seeing a message " This region is experiencing an issue, ... you have been logged out". It started to happen about 8-10 hours back and still continues, irrespective of what location or landmark I am there. Can you please help urgently.

What were you doing when it happened?

I was just standing in a location chatting with my friend remotely. And I get logged out all the time after 2-3 minutes.

What were you expecting to happen instead?

SL should not log me out randomly. Please help

Other information

This issue is happening all the time irrespective of which location I am present. I get logged out in 2-3 minutes.

Attachments

Original Jira Fields
Field Value
Issue BUG-228012
Summary I am getting logged out after Some time - I have high speed broadaband (100 mbps)
Type Bug
Priority Unset
Status Closed
Resolution Contact Support
Reporter somazT (somazt)
Created at 2019-12-15T03:46:51Z
Updated at 2019-12-17T23:34:31Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2019-12-16T12:47:07.017-0600',
  "Is there anything you'd like to add?": 'This issue is happening all the time irrespective of which location I  am present. I  get logged out in 2-3 minutes.',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Hi,\r\n  Hope you are doing fine.\r\n   I  have an issue to report, I am getting logged out automatically after 2-3 minutes. All the time I  am seeing a message " This region is experiencing an issue, ... you have been logged out". It started to happen about 8-10 hours back and still continues, irrespective of what location or landmark I am there. Can you please help urgently.  ',
  'What were you doing when it happened?': 'I was just standing in a location chatting with my friend remotely. And  I get logged out all the time after 2-3 minutes.',
  'What were you expecting to happen instead?': 'SL  should not log me out randomly. Please help',
  'Where': 'Second Life Release 6.3.5.533275 (64bit)\r\nRelease Notes\r\n\r\nCPU: Intel(R) Core(TM) i5-5287U CPU @ 2.90GHz (2900 MHz)\r\nMemory: 8192 MB\r\nOS Version: Mac OS X 10.15.1 Darwin 19.0.0 Darwin Kernel Version 19.0.0: Thu Oct 17 16:17:15 PDT 2019; root:xnu-6153.41.3~29/RELEASE_X86_64 x86_64\r\nGraphics Card Vendor: Intel Inc.\r\nGraphics Card: Intel(R) Iris(TM) Graphics 6100\r\n\r\nOpenGL Version: 2.1 INTEL-14.2.16\r\n\r\nWindow size: 2560x1322\r\nFont Size Adjustment: 96pt\r\nUI Scaling: 1\r\nDraw distance: 128m\r\nBandwidth: 5800kbit/s\r\nLOD factor: 1.125\r\nRender quality: 3\r\nAdvanced Lighting Model: Enabled\r\nTexture memory: 512MB\r\nVFS (cache) creation time: December 08 2019 08:53:46\r\nHiDPI display mode: 1\r\n\r\nJ2C Decoder Version: KDU v7.10.4\r\nAudio Driver Version: FMOD Ex 4.44.64\r\nDullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121\r\nLibVLC Version: 2.2.8\r\nVoice Server Version: Not Connected\r\nDecember 14 2019 19:45:29',
}
@sl-service-account
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Author

Kyle Linden commented at 2019-12-16T18:47:07Z

Hi SomazT,

Jira is not for 1:1 personal technical support and is therefore not able to provide one to one support in a timely manner. For account related issues, please contact support directly at https://support.secondlife.com/ and choose from either Submitting a Support Case, Live Chat or Phone Support depending on your account type.

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