Skip to content
This repository has been archived by the owner on Mar 28, 2024. It is now read-only.

[BUG-227627] I'm having issues trying to log in to SL with the Linden Labs Viewer roughly since June 2019. #5866

Closed
sl-service-account opened this issue Sep 15, 2019 · 3 comments
Closed

[BUG-227627] I'm having issues trying to log in to SL with the Linden Labs Viewer roughly since June 2019. #5866

sl-service-account opened this issue Sep 15, 2019 · 3 comments
Labels
project:BUG

Comments

@sl-service-account
Copy link

sl-service-account commented Sep 15, 2019 •
edited by sl-issues-importer bot

What just happened?

This last time I was logged in underwater, no message.

What were you doing when it happened?

Trying to log into Second Life.

What were you expecting to happen instead?

To get into the game.

Other information

When I try to log in, one of three things usually happens: I get a "Darn you've been logged out of Second Life" as soon as I get in game, I get logged in underwater and can't move or do stuff, or I stall on the logging in to Second Life screen until I quit the game. Eventually I usually do get logged in, but it takes forever because of the log in issues.

Attachments

Original Jira Fields
Field Value
Issue BUG-227627
Summary I'm having issues trying to log in to SL with the Linden Labs Viewer roughly since June 2019.
Type Bug
Priority Unset
Status Closed
Resolution Contact Support
Reporter MissSweetViolet (misssweetviolet)
Created at 2019-09-15T01:27:18Z
Updated at 2019-09-23T17:32:03Z 
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2019-09-16T10:10:52.491-0500',
  "Is there anything you'd like to add?": 'When I try to log in, one of three things usually happens: I get a "Darn you\'ve been logged out of Second Life" as soon as I get in game, I get logged in underwater and can\'t move or do stuff, or I stall on the logging in to Second Life screen until I quit the game. Eventually I usually do get logged in, but it takes forever because of the log in issues.',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'This last time I was logged in underwater, no message.',
  'What were you doing when it happened?': 'Trying to log into Second Life.',
  'What were you expecting to happen instead?': 'To get into the game.',
  'Where': 'I seem to have this issue regardless of where I try to log in to.',
}
@sl-service-account
Copy link
Author

MissSweetViolet commented at 2019-09-19T21:50:38Z

I've been logged out three times in the last hour as of writing this after finally getting in game, not to mention the underwater/immediate logs I've gotten trying to get in game.. The game is almost becoming unplayable.

@sl-service-account
Copy link
Author

Whirly Fizzle commented at 2019-09-23T17:00:42Z

Looking at the attached logs:

secondlife.old

  • Second Life Release 6.3.1.530559, login with dirty cache.

  • Login button clicked: T01:08:09
    Creating inventory views starts: T01:08:55
    Creating inventory views ends: T01:09:39
    Login completes: T01:09:42

  • Definitely a login timeout here.
    Creation of inventory views taking ~44 seconds is terrible & suggests inventory needs deflattened.
    However ~46 seconds to even get to inventory view creation after clicking the login button is terrible too! Even with clean cache or deflattened inventory, there looks to be a risk of a login timeout.

secondlife.log

  • Second Life Release 6.3.1.530559

  • Login button clicked: T01:12:22
    Creating inventory views starts: T01:13:07 (again way too long to get to this stage!).
    Creating inventory views finished: T01:14:01Z (nearly 1 min again, horrible).

  • Login timed out.

@sl-service-account
Copy link
Author

Kyle Linden commented at 2019-09-23T17:32:04Z

Hello MissSweetViolet,

Jira is not for 1:1 personal technical support and is therefore not able to provide one to one support in a timely manner. That said, I know Oz directed you to file a Support Case from the forums and it appears you found your way to our Bug Reporting system.

We can see that you have been logged in recently, were able to teleport around and had lengthy logged in session. Hopefully this means your issue has resolved itself or you have found a workaround.

As you can see Whirly has taken the time to inspect your log file and has pointed out that you have a very slow log in for uncertain reasons. Though quite possible it is due to the size of your inventory.

Please contact our support team and ask them to "deflatten" your inventory but do listen to their caveats about this process. Refer them to this BUG-227627 as well for confirmation.

You may contact support directly at https://support.secondlife.com/ and choose from either Submitting a Support Case, Live Chat or Phone Support depending on your account type.

Thanks!

Sign up for free to subscribe to this conversation on GitHub. Already have an account? Sign in.
Assignees
No one assigned
Labels
project:BUG
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
1 participant
@sl-service-account