[BUG-227282] The search menu button is over my Linden dollar balance #5619
Comments
Whirly Fizzle commented at 2019-07-05T22:17:50Z I'm unable to reproduce this on Second Life Release 6.4.0.527723 (64bit). You are currently using the EEP-RC viewer. My system info: Second Life Release 6.4.0.527723 (64bit)
Release Notes
You are at 85.5, 124.2, 21.9 in Testylvania Sandbox located at sim10635.agni.lindenlab.com (216.82.52.197:13019)
SLURL: http://maps.secondlife.com/secondlife/Testylvania%20Sandbox/85/124/22
(global coordinates 332,629.0, 306,300.0, 21.9)
Second Life RC BlueSteel 19.06.14.528215
Release Notes
CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3491.93 MHz)
Memory: 16268 MB
OS Version: Microsoft Windows 7 SP1 64-bit (Build 7601)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 750/PCIe/SSE2
Windows Graphics Driver Version: 23.21.13.9135
OpenGL Version: 4.6.0 NVIDIA 391.35
Window size: 1920x1021
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 64m
Bandwidth: 3000kbit/s
LOD factor: 1.125
Render quality: 0
Advanced Lighting Model: Disabled
Texture memory: 512MB
VFS (cache) creation time: June 13 2019 08:13:42
J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Vivox 4.9.0002.30313
Packets Lost: 1/4,763 (0.0%)
July 05 2019 15:15:03 |
Surfaqua Oh commented at 2019-07-06T15:09:40Z I just tried the official version Second Life Release 6.2.3.527758 (64bit), and indeed I have exactly the same problem. Can the problem be caused by incorrect resolution configuration or the faulty Graphics drivers? My display resolution is : 1920 x 1080 >> Window size: 1920x1017
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Whirly Fizzle commented at 2019-07-06T19:04:25Z Thanks for checking that, I removed the EEP tag as this happens on the default release viewer. My system information shows the Window Size is 1920 x 1021 & my display resolution is 1920 x 1080. I don't think this is the problem though. I suspect a settings wipe may fix the problem, but can you upload your settings before you wipe them. Go back to C:\Users\USERNAME\AppData\Roaming\SecondLife Then go to C:\Users\USERNAME\AppData\Roaming If this does not fix the problem then while not logged into the viewer, you can just delete the SecondLife folder in C:\Users\USERNAME\AppData\Roaming and rename the SecondLife_old folder back to SecondLife to get all your old settings back. |
Kyle Linden commented at 2019-07-08T17:44:28Z Hi Surfaqua, So far none of us have been able to reproduce this issue. It is clear that the Search field is overlapping the Linden $ balance. I think we need your Second Life viewer logs at this point. Please reproduce the login failure and then before relaunching the viewer, zip up your viewer logs folder and attach it to this issue using More Actions -> Attach files. Press the Info Provided button when you have updated this report. Thanks! |
Surfaqua Oh commented at 2019-07-09T17:22:19Z Hi Whirly Fizzle and Kyle Linden i have send the logs.zip in Attach files and press the info provided. Sorry for the delay of response. |
Whirly Fizzle commented at 2019-07-09T22:13:57Z Everything looks normal in the logs to my eye. |
Whirly Fizzle commented at 2019-07-23T14:22:50Z Hiya Surfaqua, Please can you attach your per account settings file. Neither Kyle nor myself could see anything in your global settings file (settings.xml) that looked like it could cause this problem. If you have any alt accounts, do you have the same broken top menu bar layout when you are logged in with the alt? |
Surfaqua Oh commented at 2019-07-23T20:35:35Z Hi Whirly Fizzle, I added the settings_per_account.xml in attachment I look at two other accounts, Surfaqua resident and Jules Clip and you are absolutely right: these other two accounts have no the problem only Surfaqua Oh have the problem. |
Whirly Fizzle commented at 2019-07-28T03:24:44Z Thanks. While logged out of the viewer, delete the settings_per_account.xml file in C:\Users\PC-S1\AppData\Roaming\SecondLife\surfaqua_oh\ The login with Surfaqua Oh. |
Surfaqua Oh commented at 2019-07-28T22:00:15Z I erased the file, I erased my favorites in my bar and no I still have the problem, I just found how to make appear the amount of my L $> I give myself a linden via an alt and my money appears, it repairs only temporarily the problem, because I am obliged to connect an alt at the same time as surfaqua Oh every time I want to use my lindens . I do not understand why on my alts the problem is not there, I try every day to know the difference between my main avatar and my alts! If you have ideas, I'm interested!
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Kyle Linden commented at 2019-07-31T20:06:37Z, updated at 2019-07-31T20:08:45Z Hi Surfaqua, I spoke with our devs and we had some more suggestions to try. Setup: Go to Me > Preferences > Advanced and check 'Show Develop Menu' and 'Show Advanced Menu' then click OK.
Once these steps have been taken please update this issue with the results. Thanks! |
Kyle Linden commented at 2019-08-01T15:45:31Z Hi Surfaqua, Upon review our developers believe there is an identifiable issue which can be fixed. I'm importing this issue as a result but will leave it open for further comment. Thanks! |
AndreyK ProductEngine commented at 2019-08-01T18:59:22Z Hello, Surfaqua, can you please confirm that fix in this test build fixes 'field position' issue for you? |
Surfaqua Oh commented at 2019-08-01T22:48:08Z Hi AndreyK ProductEngine I confirm: It's perfect the amount of my lindens is visible again. It's cool that you found the problem I will wait for the version regularly I supose in the next update :-) Thank you, you did a good job |
AndreyK ProductEngine commented at 2019-08-02T11:39:24Z Thanks for confirmation.
You can turn off 'search field' to avoid this issue until it gets fixed:
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Kyle Linden commented at 2019-08-02T15:51:02Z Hi Surfaqua, Given the update that your L$ balance was showing "??" it points at another issue leading up to this bug, that anyone else may stumble into. Your inventory is rather large and "flat" meaning lots of Folders below My Inventory and not organized into sub-folders. Upon reviewing your logs we could see that your log in time was significantly delayed "creating inventory views" which is a strong indicator of the problem. In addition you also have over 140 corrupt inventory items. For the corruption you can contact support and ask them fix your inventory easily.
That should make your login quick and prevent the L$ ?? balance from appearing and resolve the entire issue. In the mean time as Andrey said, we'll work the fix into a future viewer. Thanks! |
What just happened?
The search menu button is over my Lindens.
my lindens are still there but blocked by the search menu button, since the last update of this version. And for my lindens to appear I have to press the search button several times otherwise I can not buy an object
What were you doing when it happened?
You need more L$
What were you expecting to happen instead?
The exact number of my lindens! :-P
Other information
No
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