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[BUG-227147] Logging off causes my graphics to display not as it should. #5531

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sl-service-account opened this issue Jun 10, 2019 · 7 comments
Closed
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[BUG-227147] Logging off causes my graphics to display not as it should. #5531

sl-service-account opened this issue Jun 10, 2019 · 7 comments
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sl-service-account commented Jun 10, 2019 •
edited by sl-issues-importer bot

What just happened?

Each time I log off SL (including the 3rd party viewers), I get a bad display on my computer screen. This does not happen with any games I play or anything else. I have done benchmark tests on my computer and everything is fine. I also recently bought this computer at Best Buy.

What were you doing when it happened?

When I log off SecondLife, it is impossible to see much (attachment of my screen done by my Android). Again, I have done benchmark tests, and nothing is wrong with my computer. https://www.3dmark.com/pcm10/36690906

What were you expecting to happen instead?

I was expecting the screen to look normal.

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Original Jira Fields
Field Value
Issue BUG-227147
Summary Logging off causes my graphics to display not as it should.
Type Bug
Priority Unset
Status Closed
Resolution Duplicate
Reporter MasterJedi Nayar (masterjedi.nayar)
Created at 2019-06-10T10:30:04Z
Updated at 2019-06-14T04:23:31Z 
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2019-06-10T06:57:21.607-0500',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Each time I log off SL (including the 3rd party viewers), I get a bad display on my computer screen.  This does not happen with any games I play or anything else.  I have done benchmark tests on my computer and everything is fine.  I also recently bought this computer at Best Buy.',
  'What were you doing when it happened?': 'When I log off SecondLife, it is impossible to see much (attachment of my screen done by my Android). Again, I have done benchmark tests, and nothing is wrong with my computer.  https://www.3dmark.com/pcm10/36690906',
  'What were you expecting to happen instead?': 'I was expecting the screen to look normal. ',
  'Where': 'http://maps.secondlife.com/secondlife/Agua%20Mansa/137/205/68',
}
@sl-service-account
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Whirly Fizzle commented at 2019-06-10T11:57:22Z

Hiya MasterJedi,

This is a known problem with the latest Windows 10 update on systems with Nvidia graphics - see BUG-226803 for details.
There is a fix for this bug in the Rainbow-RC viewer, which you can download here: https://releasenotes.secondlife.com/viewer/6.2.3.527758.html

You don't say which other third party viewers that you are seeing this problem on, but I know Firestorm already has the fix in the release viewer. Pretty sure Alchemy also has the fix.
I expect other TPVs will pick up the fix from LL soon.
If you are using a viewer without the fix, you can work around the problem by using Ctrl + Shift + Windows + B to reset the graphics after logging out.
Hope that helps :)

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Whirly Fizzle commented at 2019-06-10T12:03:27Z, updated at 2019-06-10T12:20:56Z

I just noticed MasterJedi has AMD graphics!
This is actually the first case I've seen where this bug affects an AMD system.
MasterJedi, is going to try the Rainbow-RC to see if it fixes the bug.
He confirmed that CTRL + Shift + Windows B does fix the problem after logging out on the EEP viewer he's currently using.

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Dan Linden commented at 2019-06-12T05:11:36Z

MasterJedi, did the Rainbow-RC viewer fix the bug for you?

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MasterJedi Nayar commented at 2019-06-12T18:57:21Z

TO: Dan Linden

Are you asking me for more information?  If so, what more can I give?  I thought I gave all the relevant information.  

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Dan Linden commented at 2019-06-12T22:43:20Z

[~masterjedi.nayar] Please try the 64-bit Windows viewer on https://releasenotes.secondlife.com/viewer/6.2.3.527758.html and let us know if that fixes the issue.

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MasterJedi Nayar commented at 2019-06-12T22:50:33Z

Yes, this viewer is doing good with this issue.  When will the other third party viewers have this fix? It is not that I dislike the main viewer, but each viewer has its unique abilities. 

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Whirly Fizzle commented at 2019-06-13T11:41:06Z

I can't speak for other TPVs, but Firestorm release already has this fix.
You'll have to ask the other TPV devs to implement the fix.

@sl-issues-importer sl-issues-importer bot mentioned this issue Feb 14, 2024
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