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[BUG-226830] [EEP] Setting Graphics level higher than Mid causes the scene rendering to go haywire. #5277

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sl-service-account opened this issue Apr 22, 2019 · 7 comments

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@sl-service-account
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sl-service-account commented Apr 22, 2019

What just happened?

I set Graphics Level to Default (which is between High and Ultra), and the scene became unintelligible.

What were you doing when it happened?

Visiting Notre Dame. (But it also happens in every other place I've visited.)

What were you expecting to happen instead?

I was expecting to get a clearer, sharper view of Notre Dame.

Other information

Textures appeared as if pasted onto the monitor, behind the UI. The UI still works, and setting the Graphics level back to Mid (or lower) removes the effects.

Attachments

Original Jira Fields
Field Value
Issue BUG-226830
Summary [EEP] Setting Graphics level higher than Mid causes the scene rendering to go haywire.
Type Bug
Priority Unset
Status Closed
Resolution Accepted
Labels whirly-eep
Reporter JETalbot Bookmite (jetalbot.bookmite)
Created at 2019-04-22T03:42:23Z
Updated at 2020-06-15T15:23:20Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2019-04-22T06:43:35.267-0500',
  "Is there anything you'd like to add?": 'Textures appeared as if pasted onto the monitor, behind the UI.  The UI still works, and setting the Graphics level back to Mid (or lower) removes the effects.',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'I set Graphics Level to Default (which is between High and Ultra), and the scene became unintelligible.  ',
  'What were you doing when it happened?': "Visiting Notre Dame.  (But it also happens in every other place I've visited.)",
  'What were you expecting to happen instead?': 'I was expecting to get a clearer, sharper view of Notre Dame.',
  'Where': 'http://maps.secondlife.com/secondlife/NMC%20Campus/130/90/23',
}
@sl-service-account
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Whirly Fizzle commented at 2019-04-22T11:43:35Z, updated at 2019-04-22T11:44:27Z

I'm unable to reproduce this on my system on either the default LL release viewer Second Life Release 6.2.0.526190 (64bit)
or on the EEP-RC viewer: Second Life Release 6.2.0.526104 (64bit)
I tested at the location shown in the attached images - http://maps.secondlife.com/secondlife/NMC%20Campus/130/90/23

I wonder if this is a shader bug in the EEP-RC that affects systems using OpenGL Version: 3.3.0 though.

JETalbot, you are currently using the EEP-RC viewer from http://wiki.secondlife.com/wiki/Linden_Lab_Official:Alternate_Viewers
Can you remember if this problem started when you had a viewer update?

If you install the default LL viewer from https://secondlife.com/support/downloads/, does that fix the problem?
Please don't disappear if this viewer does fix your problem, it may be a bug in EEP that needs investigation.

Thanks :)


My system into:

Second Life Release 6.2.0.526104 (64bit)
Release Notes

You are at 127.7, 92.7, 22.6 in NMC Campus located at sim10483.agni.lindenlab.com (216.82.51.189:13014)
SLURL: http://maps.secondlife.com/secondlife/NMC%20Campus/128/93/23
(global coordinates 353,408.0, 354,141.0, 22.6)
Second Life RC BlueSteel 19.04.15.526263
Release Notes

CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3491.94 MHz)
Memory: 16268 MB
OS Version: Microsoft Windows 7 SP1 64-bit (Build 7601)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 750/PCIe/SSE2

Windows Graphics Driver Version: 23.21.13.9135
OpenGL Version: 4.6.0 NVIDIA 391.35

Window size: 1920x1021
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 1.125
Render quality: 5
Advanced Lighting Model: Enabled
Texture memory: 512MB
VFS (cache) creation time: April 20 2019 21:33:32

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Vivox 4.9.0002.30313

Packets Lost: 12/15,711 (0.1%)
April 22 2019 04:43:39

@sl-service-account
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Kyle Linden commented at 2019-04-23T19:31:34Z

Hi JETalbot Bookmite,

I can see that you have gone back to the release viewer and have logged in today. I hope all is well now. Please note that EEP based viewer will eventually be promoted to default release and unless we solve your report independently, this issue could affect you again in the future.

If you are inclined to help us test a few things out, please update your Nvidia Geforce drivers to the latest version for your GTX 260 from:
https://www.nvidia.com/Download/driverResults.aspx/112598/en-us

The reinstall the EEP viewer and see if the problem persists.
http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/6.2.0.526104

Please let us know if that works, or if not, and press the Info Provided button.

Thanks!

@sl-service-account
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JETalbot Bookmite commented at 2019-04-24T01:09:49Z

I did not notice this occurring on any previous update. However, it's been quite some time since I clicked "Default". In normal usage, to minimize lag, I have to keep the settings very low. So this could have slipped in in the previous update (or two), and I might not have noticed.

 

As you requested, I installed the standard viewer, and tried again.  This time, I was unable to reproduce the problem.

 

I do want to help, so I have downloaded drivers and the EEP viewer as you suggested.  I will comment again after I have tried them out.

@sl-service-account
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JETalbot Bookmite commented at 2019-04-24T01:39:00Z

As it turns out, I already have Nvidia's latest driver (v342.01) installed.  It seems that there is nothing further for me to do to help you.

@sl-service-account
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Whirly Fizzle commented at 2019-04-24T21:53:41Z

So just to clarify, you can't reproduce this problem on the default release viewer from https://secondlife.com/support/downloads/, but you can reproduce it on the EEP viewer from http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/6.2.0.526104?

@sl-service-account
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JETalbot Bookmite commented at 2019-04-24T23:17:33Z

That is correct, Whirly.  

I reproduced it on the EEP viewer from http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/6.2.0.526104

Then I tried the default release viewer from https://secondlife.com/support/downloads/, but was unable to reproduce the problem.

Then, when asked to upgrade my display driver, I found it was already up-to-date, and had been for a very long time. 

Subsequent steps were also requested, to test operation of both viewers against the "new" driver.  These tests look entirely redundant to me, since the "old" driver IS the "new" driver.

@sl-service-account
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Whirly Fizzle commented at 2019-04-25T15:31:58Z

Thanks!

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