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[BUG-226668] EEP Viewer hard-crashing Mac #5151

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sl-service-account opened this issue Apr 3, 2019 · 1 comment
Open

[BUG-226668] EEP Viewer hard-crashing Mac #5151

sl-service-account opened this issue Apr 3, 2019 · 1 comment

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@sl-service-account
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sl-service-account commented Apr 3, 2019

Apologies if this is a bit vague, but I haven't figured out quite what's happening. This started with the new Firestorm EEP beta, but I can repro on the LL Project viewer too.

The symptom is basically a hard restart - machine simply switches off, then spends a long time trying to figure out what happened before booting back up.  One time it generated a panic report, but usually nothing. Viewer logs just end as though they were manually truncated. I'm seeing no indication that the crash was about to happen.

The best I've tied it down to is something in OpenGL - perhaps out of memory, as I can force it quite easily by running one EEP viewer, 2 or 3 others [any, all different] then launch Photoshop. Normally 4 viewers & Photoshop doesn't make a dent on the system, so long as I know to keep the viewer texture memory low & I'm not TPing around with 1024 dd ;) I've a not too spectacular 3GB GPU [AMD HD 7950] but 64GB system RAM in a Mac Pro 5,1.

I lasted longer with the single EEP viewer running & Photoshop set to Basic OpenGL usage. Viewer texture RAM down at 384 on a private island, at 1000m elevation. Next test will be OpenGL off altogether in Photoshop. 

Copy/paste of the only panic report below. I have since removed some of the 3rd party kexts & associated apps, but I see no change. MWB, Pace, Waves & Acronis are now gone. 

Environment was taken from the LL viewer, before login. Until I have some idea as to what's going on, I'm avoiding EEP for now, I fear actually damaging the machine. Last hard reboot, I had to reset SMC before it could figure out what monitors were attached & their native resolution.

Photoshop is [nearly] current - there's one update I haven't done yet, so on CC2019 20.0.4 right now.

 

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Original Jira Fields
Field Value
Issue BUG-226668
Summary EEP Viewer hard-crashing Mac
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Labels whirly-eep
Reporter Norton Burns (norton.burns)
Created at 2019-04-03T19:08:11Z
Updated at 2020-06-15T15:23:05Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'a',
  'What were you doing when it happened?': 'b',
  'What were you expecting to happen instead?': 'c',
}
@sl-service-account
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Norton Burns commented at 2019-04-04T07:42:57Z, updated at 2019-04-04T10:12:22Z

FS logs zipped after the last crash. Logs cleaned this morning, so they're fairly fresh.

This was with 2 viewers, FS havok & FS os. Havok is the EEP viewer.

I heard the fans ramp hard just before it went over. iStatMenus showed 100% GPU & temperature at 94°C. Rest of the machine appeared to be cool, regular temps.

Edit: Temperatures may be a red herring; not seen the same thing happen since, on any viewer.


2nd Edit: Temps may not be a red herring; artificially ramping all the system fans keeps me afloat. [I don't have individual control over the GPU fan, only the computer fans] 

Now to figure out why it's making it work so hard...

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