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[BUG-226660] [Mac] Camera spins and pulls back when using alt+zoom with mouse #5144

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sl-service-account opened this issue Apr 3, 2019 · 8 comments

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@sl-service-account
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sl-service-account commented Apr 3, 2019

What just happened?

I downloaded 6.1.1.525446 this morning. When I entered second life, I started working on a build. This requires me to zoom in to work with smaller prim. However, the camera zoomed way out and went in hyper drive circling me. On a hunch, I turned off HiDPI, and restarted the viewer. The same thing happens. I tried to TP to a different sim, and holding the alt key to zoom just isn't working. I am running a iMac os Mojave 10.14.3.

What were you doing when it happened?

Trying to zoom in on smaller prim to build. Trying to circle my build to ensure the proper alignment of prim.

What were you expecting to happen instead?

I was expecting the camera to center the prim I click on and the camera to zoom in and rotate around the center point as it always has.

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Original Jira Fields
Field Value
Issue BUG-226660
Summary [Mac] Camera spins and pulls back when using alt+zoom with mouse
Type Bug
Priority Unset
Status Accepted
Resolution Triaged
Labels hidpi
Reporter Eagle Himmel (eagle.himmel)
Created at 2019-04-03T15:08:16Z
Updated at 2019-07-20T15:42:47Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2019-04-03T10:24:14.231-0500',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "I downloaded 6.1.1.525446 this morning. When I entered second life, I started working on a build. This requires me to zoom in to work with smaller prim. However, the camera zoomed way out and went in hyper drive circling me. On a hunch, I turned off HiDPI, and restarted the viewer. The same thing happens. I tried to TP to a different sim, and holding the alt key to zoom just isn't working. I am running a iMac os Mojave 10.14.3. ",
  'What were you doing when it happened?': 'Trying to zoom in on smaller prim to build. Trying to circle my build to ensure the proper alignment of prim. ',
  'What were you expecting to happen instead?': 'I was expecting the camera to center the prim I click on and the camera to zoom in and rotate around the center point as it always has. ',
  'Where': 'Second Life Release 6.1.1.525446 (64bit)\r\nRelease Notes\r\n\r\nYou are at 19.7, 128.2, 4000.0 in Behemoth located at sim10381.agni.lindenlab.com (216.82.51.31:13004)\r\nSLURL: http://maps.secondlife.com/secondlife/Behemoth/20/128/4000\r\n(global coordinates 298004.0, 255360.0, 4000.0)\r\nSecond Life Server 19.03.15.525315\r\nRelease Notes\r\n\r\nCPU: Intel(R) Core(TM) i5-3330S CPU @ 2.70GHz (2700 MHz)\r\nMemory: 8192 MB\r\nOS Version: Mac OS X 10.14.3 Darwin 18.2.0 Darwin Kernel Version 18.2.0: Thu Dec 20 20:46:53 PST 2018; root:xnu-4903.241.1~1/RELEASE_X86_64 x86_64\r\nGraphics Card Vendor: NVIDIA Corporation\r\nGraphics Card: NVIDIA GeForce GT 640M OpenGL Engine\r\n\r\nOpenGL Version: 2.1 NVIDIA-12.0.21 355.11.10.50.10.103\r\n\r\nWindow size: 1475x804\r\nFont Size Adjustment: 96pt\r\nUI Scaling: 1.2\r\nDraw distance: 80m\r\nBandwidth: 3000kbit/s\r\nLOD factor: 1.125\r\nRender quality: 1\r\nAdvanced Lighting Model: Disabled\r\nTexture memory: 512MB\r\nVFS (cache) creation time: February 09 2018 15:59:32\r\n\r\nJ2C Decoder Version: KDU v7.10.4\r\nAudio Driver Version: FMOD Ex 4.44.64\r\nDullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121\r\nLibVLC Version: 2.2.8\r\nVoice Server Version: Vivox 4.9.0002.30313\r\n\r\nPackets Lost: 183/28549 (0.6%)\r\nApril 03 2019 08:06:50\r\n\r\nI am running a iMac os Mojave 10.14.3. ',
}
@sl-service-account
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Kyle Linden commented at 2019-04-03T15:24:14Z

Hi Eagle,

We've been unable to reproduce this issue so far. Will you please open your mac Terminal and navigate to /Users/[user]/Library/Application Support/SecondLife and then rename your user_settings folder to old_user_settings.

Then relaunch Second Life and see if the alt+zoom spinning out still happens.

Please press the Info Provided button when you update this issue.

Thanks!

@sl-service-account
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Eagle Himmel commented at 2019-04-03T19:07:27Z, updated at 2019-04-03T19:12:16Z

I shut down SL, renamed the folder as directed. I opened second life and still have the issue of things spinning out of control. When holding down the alt key, I can click on my prim and the object becomes centered in the window. It isn't until I move the mouse itself to move the camera around the prim that the issues start. If I just move the mouse a little, the camera zooms out no matter what I do. As I move the mouse further out, it starts to spin away. 

@sl-service-account
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Kyle Linden commented at 2019-04-04T17:13:57Z

Hi Eagle,

Is this happening on a second monitor or the primary monitor?

Please let me know and press the Info Provided button.

Thanks!

@sl-service-account
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Dekka Raymaker commented at 2019-04-05T00:31:26Z

Hi, this as just happened to me too, first time in 12 years. I filed a bug report: BUG-226688 before I saw this. This is happening since the latest viewer update. I am a creator, and as described above it is making my building in SL unbearable. I have to walk around the door to check the textures on each size, and because the door is taller than me, I have to float slightly above it to check the texture there, I have just done 34 doors, in some instances I have just had to assume that the textures will be correct and double check them when this issue is solved. Help!

@sl-service-account
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Dekka Raymaker commented at 2019-04-05T08:18:27Z

I am using my primary monitor.

@sl-service-account
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Kyle Linden commented at 2019-04-05T16:36:10Z

Hi!

To anyone dealing with this issue we have a work around. I'm hesitant to share it though because this change will persist through regular updates and it's easy to forget you've done it.
Only full uninstall and reinstall would reset this particular setting. (Or you can delete/rename your /user_settings/ folder)

Please write this down on a sticky note somewhere near your computer so you don't forget, how, or that you have, made this change. Note: that using this work around will result in some other subtle changes like your mouse cursor hopping back to the center of the screen after each alt+left click and being limited to 180 degrees panning in mouse-look.

Caveats done, here is a quick fix:
Open the menu Advanced > Show Debug settings, then type in DisableMouseWarp and then set the value to True.

That's it, the spinning alt+zoom issue should be fixed on either primary or secondary monitor.

Please keep watching future release notes and when you see this issue marked as fixed you should be good to set DisableMouseWarp back to False.

Additionally, please let me know if this does not resolve the issue.

Thanks!

@sl-service-account
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Eagle Himmel commented at 2019-04-06T19:09:01Z

As suggested, I tried the work around and made notes of what to un-do it, or re-do it should the time come. You are right that the camera only spins 180, but it works the way it should. It doesn't spin out of control. Thank you.

@sl-service-account
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Kyle Linden commented at 2019-04-08T16:05:09Z

Great, happy to hear you have some relief.

Thanks!

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