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[BUG-226655] [HiDPI] Downloaded the new version. It does not fit onto the screen like the old version #5141

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sl-service-account opened this issue Apr 2, 2019 · 2 comments
Open
6 tasks

[BUG-226655] [HiDPI] Downloaded the new version. It does not fit onto the screen like the old version #5141

sl-service-account opened this issue Apr 2, 2019 · 2 comments
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hidpi project:BUG

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@sl-service-account
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sl-service-account commented Apr 2, 2019 •
edited by sl-issues-importer bot

What just happened?

The new version does not fit onto the screen. I see my name and the beginning of the password section and that is it!

What were you doing when it happened?

Trying to log in, after logging out.

What were you expecting to happen instead?

I was expecting the normal fit. That I could see everything as I usually did.

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Original Jira Fields
Field Value
Issue BUG-226655
Summary [HiDPI] Downloaded the new version. It does not fit onto the screen like the old version
Type Bug
Priority Unset
Status Needs More Info
Resolution Unresolved
Labels hidpi
Reporter Stueart (stueart)
Created at 2019-04-02T21:03:59Z
Updated at 2019-04-18T15:21:31Z 
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2019-04-03T18:37:24.124-0500',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'The new version does not fit onto the screen.  I see my name and the beginning of the password section and that is it!  ',
  'What were you doing when it happened?': 'Trying to log in, after logging out.',
  'What were you expecting to happen instead?': 'I was expecting the normal fit.  That I could see everything as I usually did.',
  'Where': 'http://maps.secondlife.com/secondlife/Isle%20of%20Thunder/185/166/21',
}
@sl-service-account
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Kyle Linden commented at 2019-04-03T23:37:24Z

Hi Stueart,

It looks like you have a large screen resolution and had set your UI scaling to 3 previously.
With this new viewer we have updated rendering so your old settings may not be valid any more.

Please try this:

  1. Click once in the name field
  2. Press the Tab key 3 times (this should make the Log In button be selected)
  3. Press the Space bar (this will activate the Log In button)

Once logged in press Ctrl+Alt+Shift+R
This will "Reset" your UI size to default.

After that feel free to reconfigure your settings from Me > Preferences > Graphics or Advanced.

Please let me know if this resolved your issue, as other residents may be similarly affected.

Thanks!

@sl-service-account
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Ansariel Hiller commented at 2019-04-05T23:03:29Z, updated at 2019-04-06T00:15:25Z

This is not a bug! Before the last LMR release, on Windows system the UI scaling factor was used to accomodate the OS display scaling (125% results in 1.25 UI scale factor in the viewer). With the last LMR release, the behavior was changed to apply the OS display scaling automatically to the viewer's UI size, leaving the user the option to use the UI scaling factor for their own personal adjustments. The goal was to achieve a consistent behavior between Windows and Mac. This now got broken with the latest changes to the viewer, applied here: https://bitbucket.org/lindenlab/viewer-bear/commits/a2983d6277f2fdb55fd9c40188a552fbb9c3b8ca

Now you produced a behavior where the display scaling is silently applied in the background to anyone using high definition displays on Mac, but Windows users will have to adjust the UI size manually now. Actually this change made it worse than the previous behavior where on Windows the OS display scaling was automatically applied via the viewer’s UI scale factor. And of course if a Mac user set a UI scale factor of 2.0 on their Retina display before, they now will still end up with an effective UI scaling of 4.0 even after the aforementioned change!

It might have been a good idea to reset the UI scaling factor on the initial run of the LMR release to prevent behavior described in this JIRA. The proposed solution now in effect is wrong though and I would suggest undoing the aforementioned changed for the next maintenance release viewer!

See http://hg.phoenixviewer.com/phoenix-firestorm-lgpl/rev/eb65610140bb for a better fix

This was referenced Feb 14, 2024
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