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[BUG-226624] [EEP] The fix for SL-10081 doesn't work - viewer still freezes & doesn't recover. #5118

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sl-service-account opened this issue Mar 30, 2019 · 1 comment

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@sl-service-account
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sl-service-account commented Mar 30, 2019

Steps To Reproduce

  • Same as for BUG-225655

  • Login on unaffected system (in my case just switch my Optimus laptop to use the Nvidia card).

  • Replace outfit with default male (Develop -> Avatar -> Character Tests -> Test male)

  • Add a full alpha layer to your avatar. It does not matter if the alpha layer is created using the tick boxes for each texture or whether you use the default transparent texture instead - https://prnt.sc/litylk

  • Optionally, remove all attachments. This is just to show that worn attachment have no effect on this bug.

  • Log out.

  • Login same avatar using an affected system - I'm using my Laptop with Intel HD 630 graphics with graphics driver version 25.20.100.6471.

  • Note that you will have no problem logging in, because you are wearing the alpha layer! (WTF WTF).

  • It was noted by several affected users that they either only had the problem on one account or that they were ok while wearing their mesh avatar but the bug reproduced when wearing their system avatar - basically the alpha layer being worn with a mesh avatar was saving them from freezing.

  • Now take off the worn alpha layer.

  • As soon as the avatar rebakes after removing the alpha layer, the viewer will freeze solid & never recover.

  • You will need to force quit the viewer in task manager.

  • Now relog & observe that the login progress bar moves along as expected until it gets to "Loading world...".

  • The avatar will be fully logged in - you can hear the sounds in world & observers can see your avatar, however the login screen will remain frozen at Loading World & never progress.
    https://prnt.sc/litgmn

  • You will again need to force quit the viewer in task manager.

Attachments

Original Jira Fields
Field Value
Issue BUG-226624
Summary [EEP] The fix for SL-10081 doesn't work - viewer still freezes & doesn't recover.
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Labels whirly-eep
Reporter Whirly Fizzle (whirly.fizzle)
Created at 2019-03-30T15:19:59Z
Updated at 2020-06-15T15:23:39Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'filling in...',
  'What were you doing when it happened?': '...',
  'What were you expecting to happen instead?': '...',
  'Where': 'Any region',
}
@sl-service-account
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Whirly Fizzle commented at 2019-04-02T18:18:06Z

Logs added from EEP-RC:

  • Whirly_1.log
    Logged in Kippy Adored wearing default female outfit (which doesn't reproduce the bug).
    Replaced outfit with default male: Deveop -> Avatars -> Character Tests -> Test male.
    Viewer immediately froze & went "not responding".
    Force quit viewer.

  • Whirly_2.log
    Relogged while wearing default male avatar from last session.
    Viewer froze at "Loading world...".
    Force quit viewer after leaving frozen for a few mins.

    Second Life Release 6.2.0.525808 (64bit)
    Release Notes
    
    CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (2807.99 MHz)
    Memory: 16274 MB
    OS Version: Microsoft Windows 10 64-bit (Build 17134)
    Graphics Card Vendor: Intel
    Graphics Card: Intel(R) HD Graphics 630
    
    Windows Graphics Driver Version: 23.21.13.9124
    OpenGL Version: 4.2.0 - Build 25.20.100.6471
    
    Window size: 1920x1011
    Font Size Adjustment: 96pt
    UI Scaling: 1
    Draw distance: 128m
    Bandwidth: 3000kbit/s
    LOD factor: 1.125
    Render quality: 3
    Advanced Lighting Model: Enabled
    Texture memory: 512MB
    VFS (cache) creation time: January 03 2019 16:41:59
    
    J2C Decoder Version: KDU v7.10.4
    Audio Driver Version: FMOD Ex 4.44.64
    Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
    LibVLC Version: 2.2.8
    Voice Server Version: Not Connected
    April 02 2019 10:15:37

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