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[BUG-226545] [FIXED] [EEP] Installation of EEP Viewer caused significant rendering problems. #5062

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sl-service-account opened this issue Mar 18, 2019 · 7 comments

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@sl-service-account
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sl-service-account commented Mar 18, 2019

What just happened?

Last week the Second Life viewer I am using automatically installed as the EEP Viewer and now everywhere I go in Second Life the colors and textures display incorrectly. Every surface is either excessively bright or too dark. Any object that had a lighter shade color or texture is now blindingly bright. It is as if every object's texture changed to 'full-bright'.

What were you doing when it happened?

I was just launching Second Life and this happened as part of an automatic update process. I have been using one of the Official Second Life Alternate Viewers for about a year now because previously when using the Default Second Life Viewer I was having extremely frequent crashing problems that went away once I switched to an SL Alternate Viewer.

What were you expecting to happen instead?

I read the message dialog explaining that the EEP viewer was just installed so although I was expecting things might look a little different I wasn't expecting anything as drastic as this. I was expecting to see enhanced environmental effects as improvement of what I used to see before, not something significantly worse.

Other information

If the EEP Viewer is only intended to be used in EEP enabled regions I would like to know where those regions are and what timeline is for extending to entire grid. The example shown in the attached photo is from Social Island but I've noticed the exact same problems wherever I have visited in Second Life since the update. I am just referencing Social Island here since it provides common point of reference for what the environment should look like. The attached photo was taken with the 'Shared Environment' setting. In any other environment setting it looks just as bad.

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Original Jira Fields
Field Value
Issue BUG-226545
Summary [FIXED] [EEP] Installation of EEP Viewer caused significant rendering problems.
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Labels whirly-eep
Reporter Jaauuwn (jaauuwn)
Created at 2019-03-18T08:21:03Z
Updated at 2020-06-15T15:23:19Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2019-03-18T09:33:26.820-0500',
  "Is there anything you'd like to add?": "If the EEP Viewer is only intended to be used in EEP enabled regions I would like to know where those regions are and what timeline is for extending to entire grid. The example shown in the attached photo is from Social Island but I've noticed the exact same problems wherever I have visited in Second Life since the update. I am just referencing Social Island here since it provides common point of reference for what the environment should look like. The attached photo was taken with the 'Shared Environment' setting.  In any other environment setting it looks just as bad.",
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "Last week the Second Life viewer I am using automatically installed as the EEP Viewer and now everywhere I go in Second Life the colors and textures display incorrectly. Every surface is either excessively bright or too dark. Any object that had a lighter shade color or texture is now blindingly bright. It is as if every object's texture changed to 'full-bright'. ",
  'What were you doing when it happened?': 'I was just launching Second Life and this happened as part of an automatic update process. I have been using one of the Official Second Life Alternate Viewers for about a year now because previously when using the Default Second Life Viewer I was having extremely frequent crashing problems that went away once I switched to an SL Alternate Viewer. ',
  'What were you expecting to happen instead?': "I read the message dialog explaining that the EEP viewer was just installed so although I was expecting things might look a little different I wasn't expecting anything as drastic as this. I was expecting to see enhanced environmental effects as improvement of what I used to see before, not something significantly worse.",
  'Where': 'http://maps.secondlife.com/secondlife/Social%20Island%205/140/109/46',
}
@sl-service-account
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Whirly Fizzle commented at 2019-03-18T14:33:27Z

To Lindens: Please see discussion on the linked forum thread.

@sl-service-account
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Whirly Fizzle commented at 2019-03-18T14:36:13Z

I can't reproduce this on my Windows system.
Screenshots comparing Social Island on default release & EEP viewers on my system can be seen on this post: https://community.secondlife.com/forums/topic/434064-issues-with-new-environment-settings/?do=findComment&comment=1868468

@sl-service-account
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Rider Linden commented at 2019-03-18T17:14:36Z

From the forum.  System settings are:

Second Life Release 6.1.1.525044 (64bit)
Release Notes

You are at 139.6, 109.2, 45.6 in Social Island 5 located at sim10111.agni.lindenlab.com (216.82.48.177:13011)
SLURL: http://maps.secondlife.com/secondlife/Social Island 5/140/109/46
(global coordinates 262284.0, 272749.0, 45.6)
Second Life Server 19.01.25.523656
Release Notes

CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (4000 MHz)
Memory: 16384 MB
OS Version: Mac OS X 10.13.6 Darwin 17.7.0 Darwin Kernel Version 17.7.0: Thu Dec 20 21:47:19 PST 2018; root:xnu-4570.71.22~1/RELEASE_X86_64 x86_64
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon R9 M395X OpenGL Engine

OpenGL Version: 2.1 ATI-1.68.21

Window size: 2543x1313
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 1.125
Render quality: 3
Advanced Lighting Model: Disabled
Texture memory: 512MB
VFS (cache) creation time: November 14 2017 02:14:01

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Packets Lost: 1/27215 (0.0%)
March 16 2019 15:27:36

@sl-service-account
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Whirly Fizzle commented at 2019-03-22T21:47:57Z, updated at 2019-03-25T12:32:02Z

I can reproduce this on current EEP-RC: Second Life Release 6.2.0.525395 (64bit)

  • Login with ALM disabled (essential step!) & go to a Social Island region.

  • Observe the scene has a harsh glow over everything.

  • Eg) https://prnt.sc/n1nlbk

  • Disable "Local Lights" & observe that the harsh glow is gone.

  • Bug does not reproduce when ALM is enabled.

  • Bug does not reproduce on non-EEP viewers.

    Comparison, same scene, using region windlight in release & shared (region) environment on EEP.

  • Default release: https://prnt.sc/n1no03

  • EEP: https://prnt.sc/n1no5k

@sl-service-account
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Whirly Fizzle commented at 2019-03-22T21:52:13Z

This bug is fixed in the EEP nightly build : Second Life Release 6.2.0.525481 (64bit)

@sl-service-account
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Jaauuwn commented at 2019-03-26T09:40:23Z

The latest version automatically installed and I am still seeing the same problem. If I disable "Local Lights" the harsh glare does go away but anything like a light object that is supposed to glow goes very dim as well. It's much less painful to look at and easier to work with when building things but everything also looks flat. The prior viewer before EEP installed itself had better appearance (at least in non-EEP region). Enabling or disabling ALM does not make any difference whether "Local Lights" is enabled or disabled. Enabling ALM does not register in the release notes and even if check box clicked to enable it's automatically changes to disabled after quitting and restarting Second Life.

Second Life Release 6.2.0.525395 (64bit)
Release Notes

You are at 139.4, 109.2, 45.6 in Social Island 5 located at sim10294.agni.lindenlab.com (216.82.50.16:13014)
SLURL: http://maps.secondlife.com/secondlife/Social%20Island%205/139/109/46
(global coordinates 262283.0, 272749.0, 45.6)
Second Life Server 19.03.07.525089
Release Notes

CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (4000 MHz)
Memory: 16384 MB
OS Version: Mac OS X 10.13.6 Darwin 17.7.0 Darwin Kernel Version 17.7.0: Thu Dec 20 21:47:19 PST 2018; root:xnu-4570.71.22~1/RELEASE_X86_64 x86_64
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon R9 M395X OpenGL Engine

OpenGL Version: 2.1 ATI-1.68.21

Window size: 1722x1207
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 1.125
Render quality: 3
Advanced Lighting Model: Disabled
Texture memory: 512MB
VFS (cache) creation time: November 14 2017 02:14:01

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Packets Lost: 1/16816 (0.0%)
March 26 2019 02:34:44

 

@sl-service-account
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Whirly Fizzle commented at 2019-03-26T10:05:14Z

@ @jaauuwn , This bug is not fixed on the current EEP-RC viewer 6.2.0.525395

The next viewer update should have the fix.

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