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[BUG-225732] [FIXED] [EEP] Viewer launching is frozen on Win10 x64 with Intel HD2000 video card when launching Second Life Project EEP 5.1.10.521249 (32bit) #4460

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sl-service-account opened this issue Oct 31, 2018 · 0 comments

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sl-service-account commented Oct 31, 2018

What just happened?

Viewer launching is frozen on Win10 x64 with Intel HD2000 video card when launching Second Life Project EEP 5.1.10.521249 (32bit).

What were you doing when it happened?

Install and launch 'http://automated-builds-secondlife-com.s3.amazonaws.com/ct2/26936/215422/Second_Life_Project_EEP_5_1_10_521249_i686_Setup.exe'.

What were you expecting to happen instead?

The Viewer is launched correctly.

Other information

When trying to launch the Viewer again an error message appears (Error.png).

The viewer freezes when trying to change the graphics quality.

 

This issue is reproduced on Win10 x64 with Intel HD video card.

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Original Jira Fields
Field Value
Issue BUG-225732
Summary [FIXED] [EEP] Viewer launching is frozen on Win10 x64 with Intel HD2000 video card when launching Second Life Project EEP 5.1.10.521249 (32bit)
Type Bug
Priority Unset
Status Closed
Resolution Accepted
Labels whirly-eep
Reporter VladyslavK ProductEngine (vladyslavk.productengine)
Created at 2018-10-31T14:58:31Z
Updated at 2020-06-15T15:23:34Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  "Is there anything you'd like to add?": 'When trying to launch the Viewer again an error message appears (Error.png).\r\n\r\nThis issue is reproduced on Win10 x64 with Intel HD video card.',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Viewer launching is frozen on Win10 x64 with Intel HD2000 video card when launching Second Life Project EEP 5.1.10.521249 (32bit).',
  'What were you doing when it happened?': "Install and launch 'http://automated-builds-secondlife-com.s3.amazonaws.com/ct2/26936/215422/Second_Life_Project_EEP_5_1_10_521249_i686_Setup.exe'.",
  'What were you expecting to happen instead?': 'The Viewer is launched correctly.',
}
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