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[BUG-225525] [FIXED] [EEP] Viewer crash when getting environment string while logged in #4304

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sl-service-account opened this issue Sep 22, 2018 · 4 comments

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@sl-service-account
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sl-service-account commented Sep 22, 2018

What just happened?

Client crashes for unknown reason

What were you doing when it happened?

Getting environment string for bug report

What were you expecting to happen instead?

No crash so I can file bug report

Other information

hippos

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Original Jira Fields
Field Value
Issue BUG-225525
Summary [FIXED] [EEP] Viewer crash when getting environment string while logged in
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Labels whirly-eep
Reporter Chaser Zaks (chaser.zaks)
Created at 2018-09-22T18:19:59Z
Updated at 2020-06-15T15:23:22Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2018-09-22T15:08:15.121-0500',
  "Is there anything you'd like to add?": 'hippos',
  'Original Reporter': 'Chaser Zaks (chaser.zaks)',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Client crashes for unknown reason',
  'What were you doing when it happened?': 'Getting environment string for bug report',
  'What were you expecting to happen instead?': 'No crash so I can file bug report',
  'Where': 'secondlife://Aditi/secondlife/EEPTesting/248/78/23',
}
@sl-service-account
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Whirly Fizzle commented at 2018-09-22T20:08:15Z

Hmm why does the system information show: OS Version: Unsupported Windows version 64-bit (Build 3790) ?
Build 3790 is Windows Server 2003 o.O

@sl-service-account
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Chaser Zaks commented at 2018-09-22T20:12:10Z

I'm using wine, with the windows version set to "Windows XP" because anything higher than that causes audio issues with many applications/games.

@sl-service-account
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Whirly Fizzle commented at 2018-09-22T20:24:34Z

You also have SecondLifeEnterprise enabled, which is odd.

Viewer crashes after you open Help -> About Second Life.

2018-09-22T18:15:46Z #LLException;llcommon/llexception.cpp(32) : error
2018-09-22T18:15:46Z ERROR: #LLException;llcommon/llexception.cpp(32) : `anonymous-namespace'::log_unhandled_exception_: llcommon/llcoros.cpp(367): Unhandled exception caught in void __cdecl LLCoros::toplevel(class boost::dcoroutines::detail::coroutine_self<class boost::dcoroutines::coroutine<void __cdecl(void),class boost::dcoroutines::detail::context::context_context_impl> > &,struct LLCoros::CoroData *,const class boost::function<void __cdecl(void)> &): coroutine fetchServerReleaseNotesCoro:
No diagnostic information available.

I wonder if this is because the Windows version is unrecognized.

That crash has also been seen to happen with certain graphics driver versions when Nvidia Shadowplay/Share is enabled too, ref: BUG-11530

@sl-service-account
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Whirly Fizzle commented at 2019-02-04T15:22:06Z

I can't test this on my system but it's marked as fixed in http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Project_EEP/6.0.2.523088

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