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[BUG-225447] [FIXED] [EEP] Viewer crashed while initializing graphic drivers #4244

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sl-service-account opened this issue Sep 12, 2018 · 1 comment

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@sl-service-account
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sl-service-account commented Sep 12, 2018

What just happened?

Viewer crashes immediately after opening (screenshot 1).
If the Viewer is started up to the login screen the "Viewer crashed while initializing graphic drivers. Graphics Quality will be set to Low" message is displayed (screenshot 2).
After changing Graphic Quality to better than Low - Viewer also can crash.

What were you doing when it happened?

  1. Download and install the build from the https://codeticket.secondlife.io/version/519551
  2. Open the Viewer

What were you expecting to happen instead?

The Viewer does not crash

Other information

The Viewer also crashes after clicking "Edit Environment" button.

On Win10 the Viewer crashes even with Loq graphic quality with no clear steps

This issue is reproduced on Win 8.1, Win10 x64, MAC OSX.
On Win8.1 with HD2000 login screen looks corrupted (Screenshot 3)

Crashes: https://crashbrowser.agni.lindenlab.com/viewer_crash_browser/index.php?filter_id=46321

https://crashbrowser.agni.lindenlab.com/viewer_crash_browser/index.php?filter_id=46322

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Original Jira Fields
Field Value
Issue BUG-225447
Summary [FIXED] [EEP] Viewer crashed while initializing graphic drivers
Type Bug
Priority Unset
Status Closed
Resolution Accepted
Labels whirly-eep
Reporter RomanK ProductEngine (romank.productengine)
Created at 2018-09-12T07:52:57Z
Updated at 2020-06-15T15:23:07Z
{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2018-09-12T08:22:05.272-0500',
  "Is there anything you'd like to add?": 'This issue is reproduced on Win 8.1, Win10 x64, MAC OSX.\r\nThis issue is not reproduced on Win7 x32\r\nOn Win8.1 with HD2000 login screen looks corrupted (Screenshot 3)\r\n\r\nCrashes: https://crashbrowser.agni.lindenlab.com/viewer_crash_browser/index.php?filter_id=46317\r\n',
  'Original Reporter': 'RomanK ProductEngine (romank.productengine)',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Viewer crashes immediately after opening (screenshot 1). \r\nIf the Viewer is started up to the login screen the "Viewer crashed while initializing graphic drivers. Graphics Quality will be set to Low" message is displayed (screenshot 2).\r\nAfter changing Graphic Quality to better than Low - Viewer also can crash.',
  'What were you doing when it happened?': '1) Download and install the build from the https://codeticket.secondlife.io/version/519551\r\n2) Open the Viewer',
  'What were you expecting to happen instead?': 'The Viewer does not crash',
}
@sl-service-account
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Whirly Fizzle commented at 2018-09-12T13:22:05Z

I'm not having this crash on an earlier build: Second Life Project EEP 5.1.9.519521 (64bit)

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