[BUG-202631] My item has been unlisted from my shop but I didn't received any money to my account #2960
Comments
Whirly Fizzle commented at 2017-11-28T05:04:16Z Update from Dakota Linden on the forum: https://community.secondlife.com/forums/topic/414770-suddenly-unassociated-products/?do=findComment&comment=1691206
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Whirly Fizzle commented at 2017-12-02T21:49:41Z New report on BUG-202684 from @Emuisshere. |
Whirly Fizzle commented at 2017-12-02T21:51:48Z [~Anke.Hatchuk] reports on the forum their items are still unassociated: https://community.secondlife.com/forums/topic/414770-suddenly-unassociated-products/?do=findComment&comment=1692970 |
Whirly Fizzle commented at 2017-12-03T17:11:23Z [~Kool.Mekanic] reports on the forum their items are still unassociated - https://community.secondlife.com/forums/topic/414770-suddenly-unassociated-products/?do=findComment&comment=1693013 |
Whirly Fizzle commented at 2017-12-11T13:29:16Z, updated at 2017-12-11T15:28:31Z Today there are new reports that this is happening again - listings that were fine yesterday have become unassociated today.
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Steps to Reproduce
My item has been unlisted from my shop but I didn't received any money to my account and there weren't any message who bought my item
Actual Behavior
I received this message:
Dear Yarco Starostin,
We have unlisted one or more of your listings because the last unit was sold. You will either need to add more units to the stock folder in the Marketplace Listings folder using the viewer, or you will need to increase the unit count by editing the Marketplace listing. Here are the affected listings:
Listing Name: http://marketplace.secondlife.com/merchants/227679/store/products/12948939/edit
I openned a case
A new case has been created
Case: 02556834
Avatar: Yarco Starostin
Type: Marketplace Listing Issues
Status: New
I set a cat on sell... https://marketplace.secondlife.com/p/KittyCatS-Box/12948939?preview=true
after some time I received info on my mail:
We have unlisted one or more of your listings because the last unit was sold. You will either need to add more units to the stock folder in the Marketplace Listings folder using the viewer, or you will need to increase the unit count by editing the Marketplace listing. Here are the affected listings:
Listing Name: http://marketplace.secondlife.com/merchants/227679/store/products/12948939/edit
None of your other listings are impacted at this time.
Thank you for using the Second Life Marketplace
Money never came to me as well as no information in my MP billing history.
The price for it was 2500 and I don't understand why it was sold with no additional information on my profile
To comment on this case, either Reply to this email, or visit: https://secondlife.com/my/support/?caseID=02556834
after some time I received this:
A comment has been added to your Case..
Case: 02556834
Avatar: Yarco Starostin
Type: Marketplace Listing Issues
Status: Waiting for Customer Acceptance
Hello Yarco Starostin,
We are very sorry that you are having difficulty with the Second Life Marketplace website.
Unfortunately, the issue you are reporting can only be resolved by the Second Life Marketplace Development Team.
Please create a bug report so that they can investigate and resolve the issue as quickly as possible.
For information on how to submit Second Life Bug Reports, please see the Second Life Knowledge Base page, locate here:
http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545
Please also provide screenshots showing the the issue or any error messages that you are receiving.
Kind Regards,
Solo Linden
Customer Account Operations Specialist
Linden Lab
and:
Case: 02556834
Avatar: Yarco Starostin
Type: Marketplace Listing Issues
New Status: Closed
Three days ago, we provided a resolution for your issue. The case has not been re-opened, so we are changing the issue's status to closed.
To re-open this case, either Reply to this email, or visit: https://secondlife.com/my/support/?caseID=02556834
(To view the Case online, you will need to log into Secondlife.com with this Avatar: Yarco Starostin)
Expected Behavior
My item has been unlisted from my shop but I didn't received any money to my account. The money for this item should be on my account
Other information
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Duplicates
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Original Jira Fields
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