{
  'Business Unit': ['Platform'],
  'Date of First Response': '2017-08-14T13:22:45.749-0500',
  "Is there anything you'd like to add?": 'What is SL_Launcher for and why is SL_Launcher needed? the only way to operate the x64 Second Life Viewer by Linden Labs is to by pass SL_Launcher and run the SecondLifeViewer.exe in C:\\Program Files\\SecondLifeViewer instead',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': '2017-08-12T18:53:54Z INFO: vmp_util.py(60) : getLogger: ================ Running SL_Launcher\r\n2017-08-12T18:53:54Z INFO: SL_Launcher(205) : main: Viewer version 5.1.0.507412\r\n2017-08-12T18:53:54Z INFO: SL_Launcher(140) : capture_vmp_args: Parsing passed arguments: [\'--set\', \'InstallLanguage\', \'en\']\r\n2017-08-12T18:53:54Z WARNING: update_manager.py(203) : get_settings: Could not read settings file [Errno 13] Permission denied: u\'C:\\\\Users\\\\iceki\\\\AppData\\\\Roaming\\\\SecondLife\'\r\n2017-08-12T18:53:54Z WARNING: update_manager.py(662) : update_manager: Failed to load viewer settings (this may be normal) from C:\\Users\\iceki\\AppData\\Roaming\\SecondLife\\user_settings\\settings.xml\r\n2017-08-12T18:53:54Z INFO: vmp_util.py(88) : stream: ======== running subcommand [\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\']; any stderr follows\r\n2017-08-12T18:53:54Z INFO: vmp_util.py(88) : stream: Unhandled exception:\r\n<type \'exceptions.WindowsError\'>\r\nPython 2.7.13: C:\\Program Files\\SecondLifeViewer\\SL_Launcher.exe\r\nSat Aug 12 14:53:54 2017\r\n\r\nA problem occurred in a Python script.  Here is the sequence of\r\nfunction calls leading up to the error, in the order they occurred.\r\n\r\n C:\\Program Files\\SecondLifeViewer\\SL_Launcher in <module>()\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\SL_Launcher in main()\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in update_manager(cli_overrides={\'channel\': None, \'forceaddresssize\': None, \'set\': {\'UpdaterMaximumBandwidth\': None, \'UpdaterServiceCheckPeriod\': None, \'UpdaterServiceSetting\': None, \'UpdaterServiceURL\': None, \'UpdaterWillingToTest\': None}, \'settings\': None})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in query_vvm(platform_key=\'win\', settings={\'ForceAddressSize\': None}, UpdaterServiceURL=u\'https://update.secondlife.com/update\', UpdaterWillingToTest=None)\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in getBitness(platform_key=\'win\', settings={\'ForceAddressSize\': None})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in check_output(*popenargs=([\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\'],), **kwargs={\'env\': {\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, \'startupinfo\': <subprocess.STARTUPINFO instance>, \'stderr\': <open file u\'C:\\\\Users\\\\iceki\\\\AppData\\\\Roaming\\\\SecondLife\\\\logs\\\\SL_Launcher.log\', mode \'a\'>, \'stdin\': -1})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in __init__(self=<subprocess.Popen object>, args=[\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\'], bufsize=0, executable=None, stdin=-1, stdout=-1, stderr=<open file u\'C:\\\\Users\\\\iceki\\\\AppData\\\\Roaming\\\\SecondLife\\\\logs\\\\SL_Launcher.log\', mode \'a\'>, preexec_fn=None, close_fds=False, shell=False, cwd=None, env={\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, universal_newlines=False, startupinfo=<subprocess.STARTUPINFO instance>, creationflags=0)\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in _execute_child(self=<subprocess.Popen object>, args=\'wmic path Win32_VideoController get NAME\', executable=None, preexec_fn=None, close_fds=False, cwd=None, env={\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, universal_newlines=False, startupinfo=<subprocess.STARTUPINFO instance>, creationflags=0, shell=False, to_close=set([<_subprocess_handle object>, <_subprocess_handle object>]), p2cread=<_subprocess_handle object>, p2cwrite=<_subprocess_handle object>, c2pread=<_subprocess_handle object>, c2pwrite=<_subprocess_handle object>, errread=None, errwrite=<_subprocess_handle object>)\r\n\r\n<type \'exceptions.WindowsError\'>: [Error 2] The system cannot find the file specified\r\n    __class__ = <type \'exceptions.WindowsError\'>\r\n    __delattr__ = <method-wrapper \'__delattr__\' of exceptions.WindowsError object>\r\n    __dict__ = {}\r\n    __doc__ = \'MS-Windows OS system call failed.\'\r\n    __format__ = <built-in method __format__ of exceptions.WindowsError object>\r\n    __getattribute__ = <method-wrapper \'__getattribute__\' of exceptions.WindowsError object>\r\n    __getitem__ = <method-wrapper \'__getitem__\' of exceptions.WindowsError object>\r\n    __getslice__ = <method-wrapper \'__getslice__\' of exceptions.WindowsError object>\r\n    __hash__ = <method-wrapper \'__hash__\' of exceptions.WindowsError object>\r\n    __init__ = <method-wrapper \'__init__\' of exceptions.WindowsError object>\r\n    __new__ = <built-in method __new__ of type object>\r\n    __reduce__ = <built-in method __reduce__ of exceptions.WindowsError object>\r\n    __reduce_ex__ = <built-in method __reduce_ex__ of exceptions.WindowsError object>\r\n    __repr__ = <method-wrapper \'__repr__\' of exceptions.WindowsError object>\r\n    __setattr__ = <method-wrapper \'__setattr__\' of exceptions.WindowsError object>\r\n    __setstate__ = <built-in method __setstate__ of exceptions.WindowsError object>\r\n    __sizeof__ = <built-in method __sizeof__ of exceptions.WindowsError object>\r\n    __str__ = <method-wrapper \'__str__\' of exceptions.WindowsError object>\r\n    __subclasshook__ = <built-in method __subclasshook__ of type object>\r\n    __unicode__ = <built-in method __unicode__ of exceptions.WindowsError object>\r\n    args = (2, \'The system cannot find the file specified\')\r\n    errno = 2\r\n    filename = None\r\n    message = \'\'\r\n    strerror = \'The system cannot find the file specified\'\r\n    winerror = 2\r\n\r\nThe above is a description of an error in a Python program.  Here is\r\nthe original traceback:\r\n\r\nTraceback (most recent call last):\r\n  File "SL_Launcher", line 311, in <module>\r\n  File "SL_Launcher", line 241, in main\r\n  File "update_manager.py", line 735, in update_manager\r\n  File "update_manager.py", line 358, in query_vvm\r\n  File "update_manager.py", line 268, in getBitness\r\n  File "subprocess.py", line 212, in check_output\r\n  File "subprocess.py", line 390, in __init__\r\n  File "subprocess.py", line 640, in _execute_child\r\nWindowsError: [Error 2] The system cannot find the file specified\r\n\r\n\r\n2017-08-12T18:54:34Z INFO: vmp_util.py(60) : getLogger: ================ Running SL_Launcher\r\n2017-08-12T18:54:34Z INFO: SL_Launcher(205) : main: Viewer version 5.1.0.507412\r\n2017-08-12T18:54:34Z INFO: SL_Launcher(140) : capture_vmp_args: Parsing passed arguments: []\r\n2017-08-12T18:54:34Z WARNING: update_manager.py(203) : get_settings: Could not read settings file [Errno 13] Permission denied: u\'C:\\\\Users\\\\iceki\\\\AppData\\\\Roaming\\\\SecondLife\'\r\n2017-08-12T18:54:34Z WARNING: update_manager.py(662) : update_manager: Failed to load viewer settings (this may be normal) from C:\\Users\\iceki\\AppData\\Roaming\\SecondLife\\user_settings\\settings.xml\r\n2017-08-12T18:54:34Z INFO: vmp_util.py(88) : stream: ======== running subcommand [\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\']; any stderr follows\r\n2017-08-12T18:54:34Z INFO: vmp_util.py(88) : stream: Unhandled exception:\r\n<type \'exceptions.WindowsError\'>\r\nPython 2.7.13: C:\\Program Files\\SecondLifeViewer\\SL_Launcher.exe\r\nSat Aug 12 14:54:34 2017\r\n\r\nA problem occurred in a Python script.  Here is the sequence of\r\nfunction calls leading up to the error, in the order they occurred.\r\n\r\n C:\\Program Files\\SecondLifeViewer\\SL_Launcher in <module>()\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\SL_Launcher in main()\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in update_manager(cli_overrides={\'channel\': None, \'forceaddresssize\': None, \'set\': {\'UpdaterMaximumBandwidth\': None, \'UpdaterServiceCheckPeriod\': None, \'UpdaterServiceSetting\': None, \'UpdaterServiceURL\': None, \'UpdaterWillingToTest\': None}, \'settings\': None})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in query_vvm(platform_key=\'win\', settings={\'ForceAddressSize\': None}, UpdaterServiceURL=u\'https://update.secondlife.com/update\', UpdaterWillingToTest=None)\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in getBitness(platform_key=\'win\', settings={\'ForceAddressSize\': None})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in check_output(*popenargs=([\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\'],), **kwargs={\'env\': {\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, \'startupinfo\': <subprocess.STARTUPINFO instance>, \'stderr\': <open file u\'C:\\\\Users\\\\iceki\\\\AppData\\\\Roaming\\\\SecondLife\\\\logs\\\\SL_Launcher.log\', mode \'a\'>, \'stdin\': -1})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in __init__(self=<subprocess.Popen object>, args=[\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\'], bufsize=0, executable=None, stdin=-1, stdout=-1, stderr=<open file u\'C:\\\\Users\\\\iceki\\\\AppData\\\\Roaming\\\\SecondLife\\\\logs\\\\SL_Launcher.log\', mode \'a\'>, preexec_fn=None, close_fds=False, shell=False, cwd=None, env={\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, universal_newlines=False, startupinfo=<subprocess.STARTUPINFO instance>, creationflags=0)\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in _execute_child(self=<subprocess.Popen object>, args=\'wmic path Win32_VideoController get NAME\', executable=None, preexec_fn=None, close_fds=False, cwd=None, env={\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, universal_newlines=False, startupinfo=<subprocess.STARTUPINFO instance>, creationflags=0, shell=False, to_close=set([<_subprocess_handle object>, <_subprocess_handle object>]), p2cread=<_subprocess_handle object>, p2cwrite=<_subprocess_handle object>, c2pread=<_subprocess_handle object>, c2pwrite=<_subprocess_handle object>, errread=None, errwrite=<_subprocess_handle object>)\r\n\r\n<type \'exceptions.WindowsError\'>: [Error 2] The system cannot find the file specified\r\n    __class__ = <type \'exceptions.WindowsError\'>\r\n    __delattr__ = <method-wrapper \'__delattr__\' of exceptions.WindowsError object>\r\n    __dict__ = {}\r\n    __doc__ = \'MS-Windows OS system call failed.\'\r\n    __format__ = <built-in method __format__ of exceptions.WindowsError object>\r\n    __getattribute__ = <method-wrapper \'__getattribute__\' of exceptions.WindowsError object>\r\n    __getitem__ = <method-wrapper \'__getitem__\' of exceptions.WindowsError object>\r\n    __getslice__ = <method-wrapper \'__getslice__\' of exceptions.WindowsError object>\r\n    __hash__ = <method-wrapper \'__hash__\' of exceptions.WindowsError object>\r\n    __init__ = <method-wrapper \'__init__\' of exceptions.WindowsError object>\r\n    __new__ = <built-in method __new__ of type object>\r\n    __reduce__ = <built-in method __reduce__ of exceptions.WindowsError object>\r\n    __reduce_ex__ = <built-in method __reduce_ex__ of exceptions.WindowsError object>\r\n    __repr__ = <method-wrapper \'__repr__\' of exceptions.WindowsError object>\r\n    __setattr__ = <method-wrapper \'__setattr__\' of exceptions.WindowsError object>\r\n    __setstate__ = <built-in method __setstate__ of exceptions.WindowsError object>\r\n    __sizeof__ = <built-in method __sizeof__ of exceptions.WindowsError object>\r\n    __str__ = <method-wrapper \'__str__\' of exceptions.WindowsError object>\r\n    __subclasshook__ = <built-in method __subclasshook__ of type object>\r\n    __unicode__ = <built-in method __unicode__ of exceptions.WindowsError object>\r\n    args = (2, \'The system cannot find the file specified\')\r\n    errno = 2\r\n    filename = None\r\n    message = \'\'\r\n    strerror = \'The system cannot find the file specified\'\r\n    winerror = 2\r\n\r\nThe above is a description of an error in a Python program.  Here is\r\nthe original traceback:\r\n\r\nTraceback (most recent call last):\r\n  File "SL_Launcher", line 311, in <module>\r\n  File "SL_Launcher", line 241, in main\r\n  File "update_manager.py", line 735, in update_manager\r\n  File "update_manager.py", line 358, in query_vvm\r\n  File "update_manager.py", line 268, in getBitness\r\n  File "subprocess.py", line 212, in check_output\r\n  File "subprocess.py", line 390, in __init__\r\n  File "subprocess.py", line 640, in _execute_child\r\nWindowsError: [Error 2] The system cannot find the file specified\r\n\r\n\r\n2017-08-12T18:56:23Z INFO: vmp_util.py(60) : getLogger: ================ Running SL_Launcher\r\n2017-08-12T18:56:23Z INFO: SL_Launcher(205) : main: Viewer version 5.1.0.507412\r\n2017-08-12T18:56:23Z INFO: SL_Launcher(140) : capture_vmp_args: Parsing passed arguments: [\'--set\', \'InstallLanguage\', \'en\']\r\n2017-08-12T18:56:23Z INFO: vmp_util.py(88) : stream: ======== running subcommand [\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\']; any stderr follows\r\n2017-08-12T18:56:23Z INFO: vmp_util.py(88) : stream: Unhandled exception:\r\n<type \'exceptions.WindowsError\'>\r\nPython 2.7.13: C:\\Program Files\\SecondLifeViewer\\SL_Launcher.exe\r\nSat Aug 12 14:56:23 2017\r\n\r\nA problem occurred in a Python script.  Here is the sequence of\r\nfunction calls leading up to the error, in the order they occurred.\r\n\r\n C:\\Program Files\\SecondLifeViewer\\SL_Launcher in <module>()\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\SL_Launcher in main()\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in update_manager(cli_overrides={\'channel\': None, \'forceaddresssize\': None, \'set\': {\'UpdaterMaximumBandwidth\': None, \'UpdaterServiceCheckPeriod\': None, \'UpdaterServiceSetting\': None, \'UpdaterServiceURL\': None, \'UpdaterWillingToTest\': None}, \'settings\': None})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in query_vvm(platform_key=\'win\', settings={\'AFKTimeout\': {\'Comment\': \'\\n                Time before automatically setti...        Valid values are: 0, 120, 300, 600, 1800\\n\', \'Type\': \'S32\', \'Value\': \'0\'}, \'AvatarNameTagMode\': {\'Comment\': \'Select Avatar Name Tag Mode\', \'Type\': \'S32\', \'Value\': \'0\'}, \'CurrentGrid\': {\'Comment\': \'Currently Selected Grid\', \'Type\': \'String\', \'Value\': \'util.agni.lindenlab.com\'}, \'EnableVoiceChat\': {\'Comment\': \'Enable talking to other residents with a microphone\', \'Type\': \'Boolean\', \'Value\': 0}, \'FirstRunThisInstall\': {\'Comment\': \'Specifies that you have not run the viewer since you performed a clean install\', \'Type\': \'Boolean\', \'Value\': False}, \'ForceAddressSize\': None, \'HttpProxyType\': {\'Comment\': \'Proxy type to use for HTTP operations\', \'Type\': \'String\', \'Value\': \'None\'}, \'LastFeatureVersion\': {\'Comment\': \'[DO NOT MODIFY] Feature Table Version number for tracking rendering system changes\', \'Type\': \'S32\', \'Value\': 33}, \'LastGPUString\': {\'Comment\': \'[DO NOT MODIFY] previous GPU id string for tracking hardware changes\', \'Type\': \'String\', \'Value\': \'NVIDIA Corporation GeForce GTX 780/PCIe/SSE2\'}, \'LastPrefTab\': {\'Comment\': \'Last selected tab in preferences window\', \'Type\': \'S32\', \'Value\': 3}, ...}, UpdaterServiceURL=u\'https://update.secondlife.com/update\', UpdaterWillingToTest=None)\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in getBitness(platform_key=\'win\', settings={\'AFKTimeout\': {\'Comment\': \'\\n                Time before automatically setti...        Valid values are: 0, 120, 300, 600, 1800\\n\', \'Type\': \'S32\', \'Value\': \'0\'}, \'AvatarNameTagMode\': {\'Comment\': \'Select Avatar Name Tag Mode\', \'Type\': \'S32\', \'Value\': \'0\'}, \'CurrentGrid\': {\'Comment\': \'Currently Selected Grid\', \'Type\': \'String\', \'Value\': \'util.agni.lindenlab.com\'}, \'EnableVoiceChat\': {\'Comment\': \'Enable talking to other residents with a microphone\', \'Type\': \'Boolean\', \'Value\': 0}, \'FirstRunThisInstall\': {\'Comment\': \'Specifies that you have not run the viewer since you performed a clean install\', \'Type\': \'Boolean\', \'Value\': False}, \'ForceAddressSize\': None, \'HttpProxyType\': {\'Comment\': \'Proxy type to use for HTTP operations\', \'Type\': \'String\', \'Value\': \'None\'}, \'LastFeatureVersion\': {\'Comment\': \'[DO NOT MODIFY] Feature Table Version number for tracking rendering system changes\', \'Type\': \'S32\', \'Value\': 33}, \'LastGPUString\': {\'Comment\': \'[DO NOT MODIFY] previous GPU id string for tracking hardware changes\', \'Type\': \'String\', \'Value\': \'NVIDIA Corporation GeForce GTX 780/PCIe/SSE2\'}, \'LastPrefTab\': {\'Comment\': \'Last selected tab in preferences window\', \'Type\': \'S32\', \'Value\': 3}, ...})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in check_output(*popenargs=([\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\'],), **kwargs={\'env\': {\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, \'startupinfo\': <subprocess.STARTUPINFO instance>, \'stderr\': <open file u\'C:\\\\Users\\\\iceki\\\\AppData\\\\Roaming\\\\SecondLife\\\\logs\\\\SL_Launcher.log\', mode \'a\'>, \'stdin\': -1})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in __init__(self=<subprocess.Popen object>, args=[\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\'], bufsize=0, executable=None, stdin=-1, stdout=-1, stderr=<open file u\'C:\\\\Users\\\\iceki\\\\AppData\\\\Roaming\\\\SecondLife\\\\logs\\\\SL_Launcher.log\', mode \'a\'>, preexec_fn=None, close_fds=False, shell=False, cwd=None, env={\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, universal_newlines=False, startupinfo=<subprocess.STARTUPINFO instance>, creationflags=0)\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in _execute_child(self=<subprocess.Popen object>, args=\'wmic path Win32_VideoController get NAME\', executable=None, preexec_fn=None, close_fds=False, cwd=None, env={\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, universal_newlines=False, startupinfo=<subprocess.STARTUPINFO instance>, creationflags=0, shell=False, to_close=set([<_subprocess_handle object>, <_subprocess_handle object>]), p2cread=<_subprocess_handle object>, p2cwrite=<_subprocess_handle object>, c2pread=<_subprocess_handle object>, c2pwrite=<_subprocess_handle object>, errread=None, errwrite=<_subprocess_handle object>)\r\n\r\n<type \'exceptions.WindowsError\'>: [Error 2] The system cannot find the file specified\r\n    __class__ = <type \'exceptions.WindowsError\'>\r\n    __delattr__ = <method-wrapper \'__delattr__\' of exceptions.WindowsError object>\r\n    __dict__ = {}\r\n    __doc__ = \'MS-Windows OS system call failed.\'\r\n    __format__ = <built-in method __format__ of exceptions.WindowsError object>\r\n    __getattribute__ = <method-wrapper \'__getattribute__\' of exceptions.WindowsError object>\r\n    __getitem__ = <method-wrapper \'__getitem__\' of exceptions.WindowsError object>\r\n    __getslice__ = <method-wrapper \'__getslice__\' of exceptions.WindowsError object>\r\n    __hash__ = <method-wrapper \'__hash__\' of exceptions.WindowsError object>\r\n    __init__ = <method-wrapper \'__init__\' of exceptions.WindowsError object>\r\n    __new__ = <built-in method __new__ of type object>\r\n    __reduce__ = <built-in method __reduce__ of exceptions.WindowsError object>\r\n    __reduce_ex__ = <built-in method __reduce_ex__ of exceptions.WindowsError object>\r\n    __repr__ = <method-wrapper \'__repr__\' of exceptions.WindowsError object>\r\n    __setattr__ = <method-wrapper \'__setattr__\' of exceptions.WindowsError object>\r\n    __setstate__ = <built-in method __setstate__ of exceptions.WindowsError object>\r\n    __sizeof__ = <built-in method __sizeof__ of exceptions.WindowsError object>\r\n    __str__ = <method-wrapper \'__str__\' of exceptions.WindowsError object>\r\n    __subclasshook__ = <built-in method __subclasshook__ of type object>\r\n    __unicode__ = <built-in method __unicode__ of exceptions.WindowsError object>\r\n    args = (2, \'The system cannot find the file specified\')\r\n    errno = 2\r\n    filename = None\r\n    message = \'\'\r\n    strerror = \'The system cannot find the file specified\'\r\n    winerror = 2\r\n\r\nThe above is a description of an error in a Python program.  Here is\r\nthe original traceback:\r\n\r\nTraceback (most recent call last):\r\n  File "SL_Launcher", line 311, in <module>\r\n  File "SL_Launcher", line 241, in main\r\n  File "update_manager.py", line 735, in update_manager\r\n  File "update_manager.py", line 358, in query_vvm\r\n  File "update_manager.py", line 268, in getBitness\r\n  File "subprocess.py", line 212, in check_output\r\n  File "subprocess.py", line 390, in __init__\r\n  File "subprocess.py", line 640, in _execute_child\r\nWindowsError: [Error 2] The system cannot find the file specified\r\n\r\n\r\n2017-08-12T18:56:25Z INFO: vmp_util.py(60) : getLogger: ================ Running SL_Launcher\r\n2017-08-12T18:56:25Z INFO: SL_Launcher(205) : main: Viewer version 5.1.0.507412\r\n2017-08-12T18:56:25Z INFO: SL_Launcher(140) : capture_vmp_args: Parsing passed arguments: [\'--set\', \'InstallLanguage\', \'en\']\r\n2017-08-12T18:56:25Z INFO: vmp_util.py(88) : stream: ======== running subcommand [\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\']; any stderr follows\r\n2017-08-12T18:56:25Z INFO: vmp_util.py(88) : stream: Unhandled exception:\r\n<type \'exceptions.WindowsError\'>\r\nPython 2.7.13: C:\\Program Files\\SecondLifeViewer\\SL_Launcher.exe\r\nSat Aug 12 14:56:25 2017\r\n\r\nA problem occurred in a Python script.  Here is the sequence of\r\nfunction calls leading up to the error, in the order they occurred.\r\n\r\n C:\\Program Files\\SecondLifeViewer\\SL_Launcher in <module>()\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\SL_Launcher in main()\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in update_manager(cli_overrides={\'channel\': None, \'forceaddresssize\': None, \'set\': {\'UpdaterMaximumBandwidth\': None, \'UpdaterServiceCheckPeriod\': None, \'UpdaterServiceSetting\': None, \'UpdaterServiceURL\': None, \'UpdaterWillingToTest\': None}, \'settings\': None})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in query_vvm(platform_key=\'win\', settings={\'AFKTimeout\': {\'Comment\': \'\\n                Time before automatically setti...        Valid values are: 0, 120, 300, 600, 1800\\n\', \'Type\': \'S32\', \'Value\': \'0\'}, \'AvatarNameTagMode\': {\'Comment\': \'Select Avatar Name Tag Mode\', \'Type\': \'S32\', \'Value\': \'0\'}, \'CurrentGrid\': {\'Comment\': \'Currently Selected Grid\', \'Type\': \'String\', \'Value\': \'util.agni.lindenlab.com\'}, \'EnableVoiceChat\': {\'Comment\': \'Enable talking to other residents with a microphone\', \'Type\': \'Boolean\', \'Value\': 0}, \'FirstRunThisInstall\': {\'Comment\': \'Specifies that you have not run the viewer since you performed a clean install\', \'Type\': \'Boolean\', \'Value\': False}, \'ForceAddressSize\': None, \'HttpProxyType\': {\'Comment\': \'Proxy type to use for HTTP operations\', \'Type\': \'String\', \'Value\': \'None\'}, \'LastFeatureVersion\': {\'Comment\': \'[DO NOT MODIFY] Feature Table Version number for tracking rendering system changes\', \'Type\': \'S32\', \'Value\': 33}, \'LastGPUString\': {\'Comment\': \'[DO NOT MODIFY] previous GPU id string for tracking hardware changes\', \'Type\': \'String\', \'Value\': \'NVIDIA Corporation GeForce GTX 780/PCIe/SSE2\'}, \'LastPrefTab\': {\'Comment\': \'Last selected tab in preferences window\', \'Type\': \'S32\', \'Value\': 3}, ...}, UpdaterServiceURL=u\'https://update.secondlife.com/update\', UpdaterWillingToTest=None)\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\update_manager.py in getBitness(platform_key=\'win\', settings={\'AFKTimeout\': {\'Comment\': \'\\n                Time before automatically setti...        Valid values are: 0, 120, 300, 600, 1800\\n\', \'Type\': \'S32\', \'Value\': \'0\'}, \'AvatarNameTagMode\': {\'Comment\': \'Select Avatar Name Tag Mode\', \'Type\': \'S32\', \'Value\': \'0\'}, \'CurrentGrid\': {\'Comment\': \'Currently Selected Grid\', \'Type\': \'String\', \'Value\': \'util.agni.lindenlab.com\'}, \'EnableVoiceChat\': {\'Comment\': \'Enable talking to other residents with a microphone\', \'Type\': \'Boolean\', \'Value\': 0}, \'FirstRunThisInstall\': {\'Comment\': \'Specifies that you have not run the viewer since you performed a clean install\', \'Type\': \'Boolean\', \'Value\': False}, \'ForceAddressSize\': None, \'HttpProxyType\': {\'Comment\': \'Proxy type to use for HTTP operations\', \'Type\': \'String\', \'Value\': \'None\'}, \'LastFeatureVersion\': {\'Comment\': \'[DO NOT MODIFY] Feature Table Version number for tracking rendering system changes\', \'Type\': \'S32\', \'Value\': 33}, \'LastGPUString\': {\'Comment\': \'[DO NOT MODIFY] previous GPU id string for tracking hardware changes\', \'Type\': \'String\', \'Value\': \'NVIDIA Corporation GeForce GTX 780/PCIe/SSE2\'}, \'LastPrefTab\': {\'Comment\': \'Last selected tab in preferences window\', \'Type\': \'S32\', \'Value\': 3}, ...})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in check_output(*popenargs=([\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\'],), **kwargs={\'env\': {\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, \'startupinfo\': <subprocess.STARTUPINFO instance>, \'stderr\': <open file u\'C:\\\\Users\\\\iceki\\\\AppData\\\\Roaming\\\\SecondLife\\\\logs\\\\SL_Launcher.log\', mode \'a\'>, \'stdin\': -1})\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in __init__(self=<subprocess.Popen object>, args=[\'wmic\', \'path\', \'Win32_VideoController\', \'get\', \'NAME\'], bufsize=0, executable=None, stdin=-1, stdout=-1, stderr=<open file u\'C:\\\\Users\\\\iceki\\\\AppData\\\\Roaming\\\\SecondLife\\\\logs\\\\SL_Launcher.log\', mode \'a\'>, preexec_fn=None, close_fds=False, shell=False, cwd=None, env={\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, universal_newlines=False, startupinfo=<subprocess.STARTUPINFO instance>, creationflags=0)\r\n\r\n\r\n C:\\Program Files\\SecondLifeViewer\\subprocess.py in _execute_child(self=<subprocess.Popen object>, args=\'wmic path Win32_VideoController get NAME\', executable=None, preexec_fn=None, close_fds=False, cwd=None, env={\'TMP\': \'C:\\\\Users\\\\iceki\\\\AppData\\\\Local\\\\Temp\'...sers\\\\Public\', \'USERPROFILE\': \'C:\\\\Users\\\\iceki\'}, universal_newlines=False, startupinfo=<subprocess.STARTUPINFO instance>, creationflags=0, shell=False, to_close=set([<_subprocess_handle object>, <_subprocess_handle object>]), p2cread=<_subprocess_handle object>, p2cwrite=<_subprocess_handle object>, c2pread=<_subprocess_handle object>, c2pwrite=<_subprocess_handle object>, errread=None, errwrite=<_subprocess_handle object>)\r\n\r\n<type \'exceptions.WindowsError\'>: [Error 2] The system cannot find the file specified\r\n    __class__ = <type \'exceptions.WindowsError\'>\r\n    __delattr__ = <method-wrapper \'__delattr__\' of exceptions.WindowsError object>\r\n    __dict__ = {}\r\n    __doc__ = \'MS-Windows OS system call failed.\'\r\n    __format__ = <built-in method __format__ of exceptions.WindowsError object>\r\n    __getattribute__ = <method-wrapper \'__getattribute__\' of exceptions.WindowsError object>\r\n    __getitem__ = <method-wrapper \'__getitem__\' of exceptions.WindowsError object>\r\n    __getslice__ = <method-wrapper \'__getslice__\' of exceptions.WindowsError object>\r\n    __hash__ = <method-wrapper \'__hash__\' of exceptions.WindowsError object>\r\n    __init__ = <method-wrapper \'__init__\' of exceptions.WindowsError object>\r\n    __new__ = <built-in method __new__ of type object>\r\n    __reduce__ = <built-in method __reduce__ of exceptions.WindowsError object>\r\n    __reduce_ex__ = <built-in method __reduce_ex__ of exceptions.WindowsError object>\r\n    __repr__ = <method-wrapper \'__repr__\' of exceptions.WindowsError object>\r\n    __setattr__ = <method-wrapper \'__setattr__\' of exceptions.WindowsError object>\r\n    __setstate__ = <built-in method __setstate__ of exceptions.WindowsError object>\r\n    __sizeof__ = <built-in method __sizeof__ of exceptions.WindowsError object>\r\n    __str__ = <method-wrapper \'__str__\' of exceptions.WindowsError object>\r\n    __subclasshook__ = <built-in method __subclasshook__ of type object>\r\n    __unicode__ = <built-in method __unicode__ of exceptions.WindowsError object>\r\n    args = (2, \'The system cannot find the file specified\')\r\n    errno = 2\r\n    filename = None\r\n    message = \'\'\r\n    strerror = \'The system cannot find the file specified\'\r\n    winerror = 2\r\n\r\nThe above is a description of an error in a Python program.  Here is\r\nthe original traceback:\r\n\r\nTraceback (most recent call last):\r\n  File "SL_Launcher", line 311, in <module>\r\n  File "SL_Launcher", line 241, in main\r\n  File "update_manager.py", line 735, in update_manager\r\n  File "update_manager.py", line 358, in query_vvm\r\n  File "update_manager.py", line 268, in getBitness\r\n  File "subprocess.py", line 212, in check_output\r\n  File "subprocess.py", line 390, in __init__\r\n  File "subprocess.py", line 640, in _execute_child\r\nWindowsError: [Error 2] The system cannot find the file specified',
  'What were you doing when it happened?': 'I made a video of what i was doing\r\nhttps://youtu.be/ZfmlqC4GxPU',
  'What were you expecting to happen instead?': 'I made a video of what i was expecting to happen instead\r\nhttps://youtu.be/gd9KshQraRU',
  'Where': 'Second Life Release 5.1.0.507412 (64bit)\r\nRelease Notes\r\n\r\nYou are at 240.4, 159.6, 1,439.9 in Forever Diamant located at sim10715.agni.lindenlab.com (216.82.53.77:13015)\r\nSLURL: http://maps.secondlife.com/secondlife/Forever Diamant/240/160/1440\r\n(global coordinates 179,952.0, 327,584.0, 1,439.9)\r\nSecond Life Server 17.07.27.327933\r\nRelease Notes\r\n\r\nCPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3499.99 MHz)\r\nMemory: 32707 MB\r\nOS Version: Microsoft Windows 10 64-bit (Build 14393)\r\nGraphics Card Vendor: NVIDIA Corporation\r\nGraphics Card: GeForce GTX 780/PCIe/SSE2\r\n\r\nWindows Graphics Driver Version: 22.21.0013.8253\r\nOpenGL Version: 4.5.0 NVIDIA 382.53\r\n\r\nWindow size: 1920x1017\r\nFont Size Adjustment: 96pt\r\nUI Scaling: 1\r\nDraw distance: 512m\r\nBandwidth: 500kbit/s\r\nLOD factor: 2\r\nRender quality: 6 / 7\r\nAdvanced Lighting Model: Enabled\r\nTexture memory: 512MB\r\nVFS (cache) creation time: August 12 2017 11:54:41\r\n\r\nJ2C Decoder Version: KDU v7.9.1\r\nAudio Driver Version: FMOD Ex 4.44.64\r\nDullahan: 1.1.800 / CEF: 3.3071.1634.g9cc59c8 / Chrome: 59\r\nLibVLC Version: 2.2.4\r\nVoice Server Version: Not Connected\r\nPackets Lost: 0/9,249 (0.0%)\r\nAugust 12 2017 11:57:52',
}