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[BUG-11899] Failed to Upload Image to your Profile #2013

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sl-service-account opened this issue May 7, 2016 · 7 comments
Open
7 tasks

[BUG-11899] Failed to Upload Image to your Profile #2013

sl-service-account opened this issue May 7, 2016 · 7 comments

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@sl-service-account
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sl-service-account commented May 7, 2016

Steps to Reproduce

Taking a photo of Leviathan. However, this has been going on for two days now.

Actual Behavior

Attempting to upload an image to my profile shows the following error message: "Failed to Upload Image to your Profile"

Expected Behavior

The usual upload to my profile, which has always taken about one or two minutes.

Other information

Sometimes get a message on my profile saying "There is a picture processing" when there has been no picture taken. Occasional errors when sending pics to pics@slpics.com that say the image could not be uploaded. Clearing cache can sometimes fix that error.

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Original Jira Fields
Field Value
Issue BUG-11899
Summary Failed to Upload Image to your Profile
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Reporter Carrie Talaj (carrie.talaj)
Created at 2016-05-07T06:17:42Z
Updated at 2016-05-18T07:28:03Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2016-05-07T19:20:59.063-0500',
  "Is there anything you'd like to add?": 'Sometimes get a message on my profile saying "There is a picture processing" when there has been no picture taken.',
  'ReOpened Count': 0.0,
  'Regression?': ['Issue is a Regression'],
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Attempting to upload an image to my profile shows the following error message: "Failed to Upload Image to your Profile"',
  'What were you doing when it happened?': 'Taking a photo of Leviathan. However, this has been going on for two days now.',
  'What were you expecting to happen instead?': 'The usual upload to my profile, which has always taken about one or two minutes.',
  'Where': 'http://maps.secondlife.com/secondlife/Ahab%27s%20Haunt/226/50/22',
}
@sl-service-account
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Whirly Fizzle commented at 2016-05-08T00:20:59Z

Heya Carrie,

Are you having this problem when you are on any region or does it only happen at the location you gave above?

What sized snapshots are you posting to your feed?
If you attempt to post large sized images it will often fail.
I find that if either width or height is over 2500 pixels then the snapshot has a high chance of failing to upload.

@sl-service-account
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Whirly Fizzle commented at 2016-05-08T00:39:58Z, updated at 2016-05-08T00:40:22Z

Actually, never mind, I can reproduce this on Second Life 4.0.4 (314579) Apr 26 2016 17:54:49 (Second Life Release)

Posting an image to feed immediately fails with the error "Failed to post image to your profile feed".
See https://gyazo.com/3d978a4b03042a001a4aa1266d8b8fdd

Log shows:

2016-05-08T00:36:10Z WARNING:#CoreHttp LLCore::HttpPolicy::stageAfterCompletion: HTTP request 3DAD4CB8 failed after 0 retries.  Reason:  Found (Http_302)
2016-05-08T00:36:10Z WARNING: LLCoreHttpUtil::HttpCoroHandler::onCompleted: 
--------------------------------------------------------------------------
 Error[Http_302] cannot access url 'https://my.secondlife.com/snapshots/s3_upload_config?caption=BUG-11899%20test&add_loc=1' because Found
--------------------------------------------------------------------------
2016-05-08T00:36:10Z WARNING:#Snapshots LLWebProfile::uploadImageCoro: Failed to get image upload config
2016-05-08T00:36:10Z INFO:#LLCoros LLCoros::cleanup: LLCoros: cleaning up coroutine LLWebProfile::uploadImageCoro

This fails on all regions for me.
Log attached.

Second Life 4.0.4 (314579) Apr 26 2016 17:54:49 (Second Life Release)
Release Notes

You are at 116.4, 142.4, 22.9 in Ahab's Haunt located at sim10659.agni.lindenlab.com (216.82.53.21:13005)
SLURL: http://maps.secondlife.com/secondlife/Ahab%27s%20Haunt/116/142/23
(global coordinates 288,884.0, 272,014.0, 22.9)
Second Life Server 16.04.21.314319
Retrieving...

CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3491.92 MHz)
Memory: 16268 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 750/PCIe/SSE2

Windows Graphics Driver Version: 10.18.0013.6472
OpenGL Version: 4.5.0 NVIDIA 364.72

libcurl Version: libcurl/7.47.0 OpenSSL/1.0.1h zlib/1.2.8
J2C Decoder Version: KDU v7.2
Audio Driver Version: FMOD Ex 4.44.31
LLCEFLib/CEF Version: 1.5.3-(CEF-WIN-3.2526.1347-32)
Voice Server Version: Vivox 4.6.0017.22050

Built with MSVC version 1800
Packets Lost: 631/48,296 (1.3%)

@sl-service-account
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Whirly Fizzle commented at 2016-05-08T00:48:22Z

Bug does not reproduce on http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/4.0.4.314426

@sl-service-account
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Carrie Talaj commented at 2016-05-10T06:10:52Z

Sorry about the long wait on the reply, Whirly Fizzle. Was out for a while. Glad you were able to reproduce the issue!

I take pics at 1788x951. It's worked fine until recently, and happens on all sims.

@sl-service-account
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Whirly Fizzle commented at 2016-05-13T00:08:55Z

Grumpity Linden added a comment - 12/May/16 7:20 PM

We have an RC viewer out with a fix for this bug. Feel free to download and use: http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/4.0.5.315117

Thanks!

@sl-service-account
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Carrie Talaj commented at 2016-05-13T04:07:24Z

That worked, thanks!

@sl-service-account
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Whirly Fizzle commented at 2016-05-13T05:00:09Z

Yep, fix is working well for me too :)

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