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[BUG-11548] Cannot see friend's feed since 8 March 2016 #1720

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sl-service-account opened this issue Mar 10, 2016 · 28 comments
Open
4 tasks

[BUG-11548] Cannot see friend's feed since 8 March 2016 #1720

sl-service-account opened this issue Mar 10, 2016 · 28 comments

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@sl-service-account
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sl-service-account commented Mar 10, 2016

Steps to Reproduce

Just trying to see her postings and they suddenly disappeared. I can see them on Trending but cannot love or comment on them.

Actual Behavior

For the last two days I've not been able to see/access a friend's feed, Josie Elderslie. There are at least two of my friends who cannot see my feed, Josie Elderslie and Sy Beck. While Josie is a friend, I cannot follow her (no option offered). I can see her feed using my alt.

Expected Behavior

I expect as my friend I can see her feed and comment/love as I see fit.

Other information

As a social environment I would expect this feature to work. It's basic. Please help me.

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Original Jira Fields
Field Value
Issue BUG-11548
Summary Cannot see friend's feed since 8 March 2016
Type Bug
Priority Unset
Status Accepted
Resolution Accepted
Reporter Venus Petrov (venus.petrov)
Created at 2016-03-10T13:10:45Z
Updated at 2017-02-11T06:45:53Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2016-03-11T06:13:46.088-0600',
  "Is there anything you'd like to add?": "As a social environment I would expect this feature to work. It's basic.  Please help me.",
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'Website',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "For the last two days I've not been able to see/access a friend's feed, Josie Elderslie.  There are at least two of my friends who cannot see my feed, Josie Elderslie and Sy Beck.  While Josie is a friend, I cannot follow her (no option offered).  I can see her feed using my alt.",
  'What were you doing when it happened?': 'Just trying to see her postings and they suddenly disappeared. I can see them on Trending but cannot love or comment on them.',
  'What were you expecting to happen instead?': 'I expect as my friend I can see her feed and comment/love as I see fit.',
}
@sl-service-account
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Venus Petrov commented at 2016-03-10T13:58:53Z

To add the obvious, we have not blocked each other.

@sl-service-account
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Venus Petrov commented at 2016-03-10T17:29:16Z

Now Josie Elderslie can see my feed but I still cannot see her feed. Sy Beck cannot see my feed. I can see his.

@sl-service-account
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Venus Petrov commented at 2016-03-11T10:48:02Z

My alt, Diana Sella, cannot follow Josie Elderslie. I clicked the 'Follow' button on her feed but her stuff does not appear on my Following tab.

@sl-service-account
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Venus Petrov commented at 2016-03-11T11:31:30Z

Josie Elderslie does not show a 'Follow' button on her feed for me. Says I do not have permissions to view her feed but her permissions are set so that anyone in SL can follow her.

@sl-service-account
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Venus Petrov commented at 2016-03-11T11:50:33Z

As a test, I asked both Josie Elderslie and Sy Beck to follow my alt and they can see her feed. They still cannot see Venus' feed although they both are friends and Venus' feed is open new followers. The 'Follow' button does not exist for them on my feed (profile).

@sl-service-account
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Venus Petrov commented at 2016-03-11T12:06:55Z

Both Josie Elderslie and Sy Beck were unfriended and re-friended. I can now see Josie Elderslie's profile with both 'Friend' and 'Following' buttons ticked but cannot see her feed. I can still see Sy Beck's feed. He could see Venus Petrov's feed briefly and then he refreshed the browser and could not see it anymore.

@sl-service-account
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Josie Elderslie commented at 2016-03-11T12:13:46Z

In more news, I can no longer see Venus Petrov's posts on my feed, or in the trending tab, but can view her feed via her profile.

@sl-service-account
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Venus Petrov commented at 2016-03-11T12:56:16Z

My alt, Diana Sella can now see Josie Elderslie's feed. However, my main, Venus Petrov can only see that the Friend and Following buttons are checked on Josie Elderslie's feed. PLEASE HELP.

@sl-service-account
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Sy Beck commented at 2016-03-11T13:09:20Z, updated at 2016-03-11T13:12:03Z

After unfriending and refriending Venus I can now see her feed pics but have no option to comment or love them. Those options are simply missing from the screen. From her feed Profile page I appear to be locked out and can see none of the usual "Feed" "About" "Picks" "Groups" tabs that I used to be able to see.

@sl-service-account
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Venus Petrov commented at 2016-03-11T17:55:25Z

Now I can see Josie Elderslie on my following tab but still cannot love or comment on her photos/posts. I still show as Friend and Following her.

@sl-service-account
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Venus Petrov commented at 2016-03-11T20:36:45Z

Josie Elderslie can now see Venus Petrov's feed and love/comment but Venus cannot see Josie's feed.

@sl-service-account
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Spidey Linden commented at 2016-03-11T20:55:27Z

Have any of you changed your privacy settings recently?

@sl-service-account
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Venus Petrov commented at 2016-03-11T21:00:11Z

I opened mine up even more than they were. Nearly all of them are open to all of SL. Josie's are open to everyone.
Sy has not changed any.

@sl-service-account
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Sy Beck commented at 2016-03-11T21:01:02Z

Spidey Linden added a comment - 11/Mar/16 8:55 PM
Have any of you changed your privacy settings recently?

No, not at all.

@sl-service-account
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Venus Petrov commented at 2016-03-12T15:34:16Z, updated at 2016-03-12T17:21:42Z

Just checking in. I still cannot love/post to/comment on Josie Elderslie's feed although we are friends and I follow her. I can see her stuff on my following tab. If I click on the snapshot (for example), it takes me to her profile page and I see a pink message that reads "You don't have permission to view that snapshot". Sy Beck can see my feed but cannot comment/post to/ or love anything. He is also a friend and following me.

@sl-service-account
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Venus Petrov commented at 2016-03-14T00:13:54Z

Update 13 Mar post 'Unscheduled Maintenance' on the Dashboard: Nothing has changed.

@sl-service-account
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Venus Petrov commented at 2016-03-14T12:44:47Z, updated at 2016-03-14T16:21:04Z

Sy Beck reports that he cannot see Venus login to Second Life despite the fact that Venus has not restricted who can see her login. I don't know if this has anything to do with the reported BUG but it's unexpected behavior nonetheless.

Note: 14 Mar 2016 Sy Beck's alt who neither followed or is a friend of Venus Petrov can see Venus' feed and post to it. Of course, I have my feed open to all of SL so that makes sense. What does not make sense is when someone who is a friend AND follows Venus cannot see/post to her feed.

@sl-service-account
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Venus Petrov commented at 2016-03-14T15:37:07Z

More odd behavior. I posted this photo to my feed early this morning: https://my.secondlife.com/venus.petrov/snapshots/56e6979af8a1ec59c0000001 Josie Elderslie could only see it when she looked at my profile. It did not appear on her Following tab. I posted this photo a few hours later: https://my.secondlife.com/venus.petrov/snapshots/56e6cc2fe85cda2172000001 and she could see it on her Following tab (and love/comment, etc).

@sl-service-account
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Venus Petrov commented at 2016-03-14T16:41:44Z

I don't understand why 'Resolution' above reads 'Accepted'.

@sl-service-account
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Natty Linden commented at 2016-03-19T01:41:04Z

Hi, Venus, Josie & Sy! I was able to find & correct some bad data in my.secondlife.com for your accounts that should be the source of most of this misbehavior. Sorry it took so long to find the problem.

Venus, are you able to post on Josie's feed now? Please let me know if you see any lingering issues!

@sl-service-account
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Venus Petrov commented at 2016-03-19T07:52:27Z

Hi Natty, Wow for the first time in days Venus can see/post to Josie's my.secondlife.com! I see also that Sy has been able to see/post to Venus' my.secondlife.com as well. Thank you so much for correcting the bad data (and please remember the solution in case it happens again :) ). I will let Josie and Sy post here with their observations. I appreciate your attention and help. Also, thank you Whirly for your initial help in guiding me here and linking the prior BUG.

@sl-service-account
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Venus Petrov commented at 2016-03-19T11:45:38Z

Sy confirms he can now see Venus' feed. :) Josie confirms I can post to her feed. :) Thanks again!

@sl-service-account
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Natty Linden commented at 2016-03-21T14:52:03Z

Great to hear! You're very welcome! :)

@sl-service-account
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Venus Petrov commented at 2016-06-23T23:55:16Z

Ahhh once again two friends (and who knows who else) cannot see my feed on their Following tab. Only when they visit my feed directly can they see my postings. Help please. Friends are Josie Elderslie and Sy Beck.

@sl-service-account
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Natty Linden commented at 2016-06-24T22:47:07Z

Hi, Venus! This doesn't appear to be the same sort of permissions data problem that caused the previous behavior. We'll need to look into it a bit more.

@sl-service-account
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Whirly Fizzle commented at 2016-06-24T23:32:21Z

@venus
You're on my friends list & I can see your feed posts on my web profile following tab.

@sl-service-account
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Natty Linden commented at 2016-06-25T00:18:28Z

From the records I can see, Venus, your newest post was posted to your followers' feeds, so yay! I do see that two recent posts did not make it everywhere, though, so we're looking into why that might be.

@sl-service-account
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Venus Petrov commented at 2016-06-25T21:31:34Z

Thanks Natty and Whirly! They have both confirmed that they can once again see my feed. Thanks for continuing to check out whatever might be awry.

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