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This repository has been archived by the owner on Mar 28, 2024. It is now read-only.
For a couple of days, the SL website does not retain the current login information. You constantly have to re-enter your credentials after roundabout 30 minutes, even within the current browser session and even with checking the option to remember them. Furthermore, if you open the Marketplace from within the viewer, it doesn't login automatically anymore - you always have to enter your credentials.
Repro:
Open your SL account webpage in a browser, e.g. Firefox or Chrome
Enter your credentials
2a. Check the "Remember me" checkbox (optional)
Leave the browser and page open and wait 30 - 45 minutes
Click on any link on the account webpage
Notice you have to enter your credentials again
Original Jira Fields
Field
Value
Issue
BUG-11481
Summary
SL website constantly loosing login information
Type
Bug
Priority
Unset
Status
Accepted
Resolution
Accepted
Reporter
Ansariel Hiller (ansariel.hiller)
Created at
2016-02-28T11:42:11Z
Updated at
2016-02-29T20:31:12Z
{
'Business Unit': ['Platform'],
'Date of First Response': '2016-02-28T05:51:07.905-0600',
'ReOpened Count': 0.0,
'Severity': 'Unset',
'System': 'Website',
'Target Viewer Version': 'viewer-development',
'What just happened?': 'For a couple of days, the SL website does not retain the current login information. You constantly have to re-enter your credentials after roundabout 30 minutes, even within the current browser session and even with checking the option to remember them. Furthermore, if you open the Marketplace from within the viewer, it doesn\'t login automatically anymore - you always have to enter your credentials.\r\n\r\nRepro:\r\n1. Open your SL account webpage in a browser, e.g. Firefox or Chrome\r\n2. Enter your credentials\r\n2a. Check the "Remember me" checkbox (optional)\r\n3. Leave the browser and page open and wait 30 - 45 minutes\r\n4. Click on any link on the account webpage\r\n5. Notice you have to enter your credentials again\r\n',
'What were you doing when it happened?': '-',
'What were you expecting to happen instead?': '-',
}
The text was updated successfully, but these errors were encountered:
Chaser Zaks commented at 2016-02-28T11:51:08Z, updated at 2016-02-28T11:53:47Z
Can confirm.
This appears to be a issue with the session garbage collector as the cookies have at least 1+ month set to them(Except the google analytics cookies) and shouldn't be expiring until then.
Some timeout thing? Shifting from dashboard to xaction history and back - if delay between, forced to enter credentials although sometimes 'session expired' notice and F5 refreshes. Invariably have to log back in to respond on forum (so rarely bother). Not seen the same beheviour on MP but may be due to more activity there. No data on inworld profiles as don't use the web ones.
(win 7/FFox/running Adblock Plus, also seen on Linux mint 17/FFox)
For a couple of days, the SL website does not retain the current login information. You constantly have to re-enter your credentials after roundabout 30 minutes, even within the current browser session and even with checking the option to remember them. Furthermore, if you open the Marketplace from within the viewer, it doesn't login automatically anymore - you always have to enter your credentials.
Repro:
2a. Check the "Remember me" checkbox (optional)
Original Jira Fields
The text was updated successfully, but these errors were encountered: