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[BUG-11150] Netflix on CEF (Add support for Widevine CDM) #1389

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sl-service-account opened this issue Jan 7, 2016 · 2 comments
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@sl-service-account
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sl-service-account commented Jan 7, 2016

Steps to Reproduce

Trying to stream netflix videos in Second Life

Actual Behavior

Error message followed by a viewer crash:

"Whoops, something went wrong...

Netflix Video Player Unavailable

We're having trouble playing Netflix on your browser. Please make sure you are on an official version of Chrome.
For additional assistance resolving this issue, please visit our Help Center.
https://help.netflix.com/support/22952 "

Expected Behavior

Netflix videos should be able to play in the HTML5-capable CEF viewer. Has anyone been able to get this to work? Maybe there's something that can be done from the Lab's side to resolve this issue?

Other information

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Original Jira Fields
Field Value
Issue BUG-11150
Summary Netflix on CEF (Add support for Widevine CDM)
Type Bug
Priority Unset
Status Closed
Resolution Expected Behavior
Reporter davidventer (davidventer)
Created at 2016-01-07T10:05:58Z
Updated at 2016-01-07T17:40:03Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2016-01-07T06:17:45.795-0600',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Error message followed by a viewer crash:\r\n\r\n"Whoops, something went wrong...\r\n\r\nNetflix Video Player Unavailable\r\n\r\nWe\'re having trouble playing Netflix on your browser. Please make sure you are on an official version of Chrome.\r\nFor additional assistance resolving this issue, please visit our Help Center.\r\nhttps://help.netflix.com/support/22952 "',
  'What were you doing when it happened?': 'Trying to stream netflix videos in Second Life',
  'What were you expecting to happen instead?': "Netflix videos should be able to play in the HTML5-capable CEF viewer. Has anyone been able to get this to work? Maybe there's something that can be done from the Lab's side to resolve this issue?",
}
@sl-service-account
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Whirly Fizzle commented at 2016-01-07T12:17:46Z

Ref: https://bitbucket.org/chromiumembedded/cef/issues/1631/add-support-for-widevine-cdm

@sl-service-account
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Kyle Linden commented at 2016-01-07T17:31:22Z, updated at 2016-01-07T17:38:54Z

Hi DavidVenter,

Thanks for the report! I've reproduced the failure in both win & mac, but did not get the crashes you did.

Sadly we will not be supporting Netflix streaming in our viewer. This decision was made by our product team, due to the complexities of the content protection scheme Netflix uses.

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