[BUG-10130] More button does not appear at the bottom of profiles for some residents with corrupted pictures #498
Comments
Whirly Fizzle commented at 2015-08-27T02:57:23Z Heya Alexa, I don't see a "More" button when viewing your feed in a web browser at https://my.secondlife.com/Alexa.Edenflower You can still access your older snapshot here for now: https://my.secondlife.com/Alexa.Edenflower/snapshots |
Lino Linden commented at 2015-08-27T18:36:17Z The more button does not appear in the page listed by whirrly above. The more button needs to be added |
Alexa Edenflower commented at 2015-08-28T16:10:51Z Thank you Whirly for the link to my pics! |
Alexa Edenflower commented at 2015-10-31T16:39:10Z Hello!! :) I have to admit I am unclear as to whether or not the "more" button will restored. This............I don't see a "More" button when viewing your feed in a web browser at https://my.secondlife.com/Alexa.Edenflower ...........I'm not clear on what a web end bug is. So I suppose my question is, is...........Can I expect this to be resolved? :)))) Thank you, |
Whirly Fizzle commented at 2015-11-02T03:29:03Z, updated at 2015-11-02T03:29:36Z Heya Alexa, This JIRA issue got "Accepted" & imported which means a Linden verified that it's a bug. Some other people I know who had the "More" button disappear from their feed managed to fix it by making some new posts and sending new snapshots to their feed, which popped back the more button, so it's worth a try doing that. |
Alexa Edenflower commented at 2015-11-19T16:44:33Z Hiya Whirly! I was hoping and had my fingers crossed that my issue would have been resolved with the latest FS update to no avail. I also tried your suggestion by adding some new snapshots, but unfortunately that didn't resolve it either. I appreciate your attention and suggestions and just hope that someday my "more" button makes a comeback :)) |
Whirly Fizzle commented at 2015-11-19T16:58:08Z Hmm, I don't see any new snapshots at all on your profile feed. The last entry was 3 months ago: https://my.secondlife.com/Alexa.Edenflower. Have you tried contacting LL support to see if they can fix your broken More button? https://support.secondlife.com/contact-support/ |
Alexa Edenflower commented at 2015-11-19T17:12:43Z Hi Whirly, Thank you for doing a few tests, I see them on my web page. I am able to view some of the pics, not sure why you can't. :) I haven't contacted LL support and didn't know where to start, so your link is great!! I'll keep you posted smiles |
Alexa Edenflower commented at 2015-11-21T17:57:49Z Well Whirly...... From: Senior Helper Rolig Loon Yes, but I'm not sure why you expect anyone in Answers to do anything. We have no special powers. As I said in my note, it's obvious that you and Whirly have already submitted a JIRA. That's where any resolution is going to come from. Other than telling other SL residents about your problem, there's nothing gained by posting that thread. Unless I am missing something. |
Whirly Fizzle commented at 2015-11-21T23:04:25Z Ahh sorry Alexa, I wasn't very clear in my post. |
Alexa Edenflower commented at 2015-11-23T07:04:00Z NP Whirly.........I'll just follow the link you provided again and reroute it to a different area. |
Alexa Edenflower commented at 2015-12-22T08:28:14Z The button finally came back the middle of December and I was able to see all my pics from years ago. The button mysteriously disappeared only a few days later. :(((( I just don't understand. |
Alexa Edenflower commented at 2016-01-05T23:43:23Z Hello, Closing as out of scope. What is shown in the web profile is a web page generated by Linden Lab. The viewer itself does not have any influence on it. You will have to file a bug report at the Linden Lab JIRA if you think this is a bug: https://jira.secondlife.com |
Whirly Fizzle commented at 2016-01-06T17:57:00Z Heya Alexa, I can see the "More" button has gone missing again on https://my.secondlife.com/Alexa.Edenflower. Did you ever actually file a support ticket directly with Linden lab support about this? |
Alexa Edenflower commented at 2016-01-06T20:27:59Z Hiya Whirly, (it's me again) LOL I am really confused as to whom I have filed a support ticket to as there has been sooooooo many! Each time I get a response that I am either in the wrong area or they aren't able to help me. :) But yes, I believe I filed a ticket directly with LL. Here is the link to the one I filed in November along with screen shots for your review. - https://support.secondlife.com/create-case/ Here is another link and screenshots to the latest one that I filed yesterday, which was closed immediately. http://jira.phoenixviewer.com/browse/FIRE-17587 I am just dumbfounded why after all this time of attempting to get this resolved that the more button finally appeared then was gone again within a few short days. Thank you again for any assistance you can provide. |
Whirly Fizzle commented at 2016-01-07T12:41:16Z Heya :) Ok, the first set of images were a post you made on the forums, where it was normal users like myself who replied to you. What you need to do is:
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Kyle Linden commented at 2016-01-07T22:48:20Z Hi Alexa, Thank you for your patience while our team works on a solution to this issue. As Whirly has already stated please use the link https://my.secondlife.com/Alexa.Edenflower/snapshots to look at older photos. Unfortunately there is no quick fix that support can provide at this time. Please watch future release notes to confirm resolution of this issue. Thanks |
Alexa Edenflower commented at 2016-01-08T16:36:34Z Thank you Whirly and Kyle for your attention. Is it possible that someone can explain to me why this has happened to my account and why there is no quick fix when it is obvious that it is not an issue for others? I would also like to understand why is was resolved about a month ago for a few days. I'm not complaining to either one of you, these questions are from total frustration. Thank you again |
Kyle Linden commented at 2016-01-08T21:53:07Z Hi Alexa, I'm sorry I don't know exactly why this happens, in general it means something is corrupt on your Profile feed. Fortunately while trying to answer this question for you I found that this link works and contains the 'More' button at the bottom https://my.secondlife.com/Alexa.Edenflower?page=2 Which also strongly implies that something on your first feed page is the problem. Hang in there and I hope the new link helps you get around this problem even more. Thanks, |
Alexa Edenflower commented at 2016-01-12T17:08:48Z Hi Kyle, I wanted to follow up with you in regard to your last comment on Jan 8th. Maybe this information will prove helpful in your quest in resolving this issue. The following link you provided does not contain the "more" button https://my.secondlife.com/Alexa.Edenflower?page=2 ~ I am only able to view my pictures up to "The Home of Alexa" I suspected the issue had something to do with my viewer, but now that I am also unable to see it on the web, I am confounded. :) Thank you, |
Whirly Fizzle commented at 2016-01-12T17:50:42Z Hmm Kyle's link (https://my.secondlife.com/Alexa.Edenflower?page=2) works for me in Firefox and Chrome on Windows 10. |
Alexa Edenflower commented at 2016-01-13T08:20:59Z I also have Firefox and Windows 10, but no "more" button. |
Whirly Fizzle commented at 2016-01-13T10:47:57Z Are you sure the link in the address bar is actually https://my.secondlife.com/Alexa.Edenflower?page=2 ? |
Kyle Linden commented at 2016-01-13T17:20:26Z Yes, the profile URL must end with ?page=2 or the workaround will fail. Thanks! |
Alexa Edenflower commented at 2016-01-13T23:19:35Z Hello Kyle, I tried it again and by pasting it to the address bar it worked! Maybe the first time the ?page=2 didn't carry over. :) Thanks again |
Kyle Linden commented at 2016-01-13T23:39:30Z Happy to hear it! |
Alexa Edenflower commented at 2016-01-14T06:23:04Z Kyle, I am so confused! Does the following case comment have to do with with what you are working on? Did someone get confused that because I said that the "WEB" address worked that my issue is resolved? Because I am still unable to view all my pictures from my "PROFILE" web feed tab. If that is what has happened, can we please "reopen" it? Thank you again, ---- A comment has been added to your Case.. Case: 02260635 Thank you for submitting a support request. Based on the discussions on the JIRA report you filed (last updated 13/Jan/16 3:19 PM), the issue has been resolved. If the issue continues, please don't hesitate to update the JIRA report you have going. Thank you, Vix Linden To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=02260635 (To view the Case online, you will need to log into Secondlife.com with this Avatar: ) Hello, I don't understand what comment would have led you to believe that the issue has been resolved, because it is not. In fact after logging in to the link below, I've never been able to view the case. |
ObviousAltIsObvious commented at 2016-01-14T08:02:14Z Don't worry about that note, support and JIRA are separate paths. All they are saying there is that going through the support route, they can't offer additional help so they're closing their end of it. Your JIRA issue here has been set to "Accepted", which means the development part of the company has it on the backlog of things to fix. |
Kyle Linden commented at 2016-01-14T18:35:54Z That is correct the closure of the Support case has no bearing on this bug report being 'open'. Thanks! |
Alexa Edenflower commented at 2016-01-14T19:11:42Z Thank you for your unending patience with me Kyle :) Alexa |
Steps to Reproduce
no error
Actual Behavior
Updated to 4.73
Unable to view all the pictures on my profile - web - feed tab
the "more" button is no longer there, meaning I am unable to view all my pictures
Expected Behavior
see all my pictures that has chronicled my SL over the years
Other information
I would just like to know if this was omitted from the new update, or is it a bug and will be brought back?
Links
Duplicates
Original Jira Fields
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