[BUG-100858] Latest Intel graphics driver 21.20.16.4678 causes viewer screen to be too large, top menu bar missing & click area ~1cm too low #372
Description
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Firestorm support has had multiple reports about this problem over the last few days.
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There is no known workaround yet apart from rolling back the graphics driver.
Steps to Reproduce
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Login on a system with Intel graphics with the latest 21.20.16.4678 (same as 15.45.19.4678) graphics driver installed.
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This is the buggy driver: https://downloadcenter.intel.com/download/26836/Intel-Graphics-Driver-for-Windows-15-45-?product=88345
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The system given in the environment section will reproduce the bug.
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Note that this same system does not reproduce the bug when using the older 21.20.0016.4627 Intel graphics driver.
Observed Behaviour
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The viewer UI is clipped on all sides, most notably at the top & bottom of the screen.
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See Fig 1 attached.
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Note on Fig 1 that the toolbar buttons on the sides & bottom of the screen are clipped.
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The top menu bar is totally hidden & the navigation & favorites bar is partially hidden.
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The media controls, L$ balance,Buy L$ button & SLT time etc are totally hidden.
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The click area on the UI is ~1cm lower then it should be, making it very difficult to select UI elements.
Expected Behaviour
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Viewer UI should fit correctly on screen as it did with earlier Intel graphics drivers, eg) 21.20.0016.4627
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Fig 2 attached shows expected behaviour.
Fig 2 was taken on the same laptop running using the Nvidia graphics card.Workarounds
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Run the viewer in full screen mode.
LL viewer: Advanced -> Show Debug Settings -> Set FullScreen to TRUE.
Firestorm Viewer: Preferences -> Graphics -> General -> Tick "Fullscreen Mode".
Relog -
Roll back the graphics driver.
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Minimizing/maximizing/resizing the viewer window does not fix it.
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Changing the UI Scaling setting does not fix it (Preferences -> Advanced -> UI Size).
If I set the UI size to be very large, I can just about see the top menu bar options but the UI is so huge it's unusable & floaters will not fit on screen.
Setting the UI size to minimum increases the clipping on each side of the screen. -
Using
--noprobedoes not fix it. -
Ticking "Disable display scaling on high DPI settings" does not fix it, with or without
--noprobe.
Attachments
- Fig 1 - Broken UI.png 2017-06-17 22:38:50
- Fig 2 - Expected Behaviour.png 2017-06-17 22:44:30
Links
Related
Duplicates
Original Jira Fields
| Field | Value |
|---|---|
| Issue | BUG-100858 |
| Summary | Latest Intel graphics driver 21.20.16.4678 causes viewer screen to be too large, top menu bar missing & click area ~1cm too low |
| Type | Bug |
| Priority | Unset |
| Status | Needs More Info |
| Resolution | Unresolved |
| Reporter | Whirly Fizzle (whirly.fizzle) |
| Created at | 2017-06-18T02:11:24Z |
| Updated at | 2017-10-25T18:52:44Z |
{
'Business Unit': ['Platform'],
'Date of First Response': '2017-06-19T11:46:40.840-0500',
'ReOpened Count': 0.0,
'Severity': 'Unset',
'System': 'SL Viewer',
'Target Viewer Version': 'viewer-development',
'What just happened?': 'Filling in',
'What were you doing when it happened?': '...',
'What were you expecting to happen instead?': '...',
}
Activity
sl-service-account commentedon Jun 18, 2017
Whirly Fizzle commented at 2017-06-18T15:48:29Z
It appears this is a known OpenGL bug with the latest Intel driver.
It's affecting other programs including Blender & Minecraft.
There should be a driver fix soon, ref: https://communities.intel.com/message/479361#479361
sl-service-account commentedon Jun 19, 2017
Kyle Linden commented at 2017-06-19T16:46:41Z
Thank you Whirly for the report.
Everyone please note the quick work around is to use FullScreen mode and relog. See Whirly's steps in the Description to do this.
When Intel has resolved this issue we'll close this report.
Thanks!
sl-service-account commentedon Sep 13, 2017
Whirly Fizzle commented at 2017-09-13T21:00:59Z
This is fixed for me with https://downloadcenter.intel.com/download/27058/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88345
OS Version: Microsoft Windows 10 64-bit (Build 15063)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 530
Windows Graphics Driver Version: 22.20.16.4771
OpenGL Version: 4.2.0 - Build 22.20.16.4771
sl-service-account commentedon Sep 13, 2017
Willow Wilder commented at 2017-09-13T21:18:53Z
Firestorm Support has had a flood of complaints of this issue again since September 12th. Possibly related to the Windows September updates. Users testing on Second Life Viewer reporting the same issue.
https://jira.phoenixviewer.com/browse/FIRE-21264?focusedCommentId=183617&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-183617
sl-service-account commentedon Sep 13, 2017
Willow Wilder commented at 2017-09-13T21:19:47Z
Dang. I didn't refresh before posting and got caught by the snaparoo!
sl-service-account commentedon Sep 17, 2017
Whirly Fizzle commented at 2017-09-17T14:03:48Z
Ref: BUG-134318
Older intel chips, in this case the i3-3130M with Intel HD 4000 graphics can't update to the 22.20.16.4771 driver.
The latest driver available for that card is 15.33.45.4653, https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
Unknown yet whether the 15.33.45.4653 driver has this bug or not, hopefully BUG-134318 will reply.
sl-service-account commentedon Oct 25, 2017
Whirly Fizzle commented at 2017-10-25T18:52:44Z
I'm leaving this comment on behalf of [~Izzie.Graves] because she cannot comment on this issue.