[BUG-100858] Latest Intel graphics driver 21.20.16.4678 causes viewer screen to be too large, top menu bar missing & click area ~1cm too low #372
Comments
Whirly Fizzle commented at 2017-06-18T15:48:29Z It appears this is a known OpenGL bug with the latest Intel driver.
There should be a driver fix soon, ref: https://communities.intel.com/message/479361#479361 |
Kyle Linden commented at 2017-06-19T16:46:41Z Thank you Whirly for the report. Everyone please note the quick work around is to use FullScreen mode and relog. See Whirly's steps in the Description to do this. When Intel has resolved this issue we'll close this report. Thanks! |
Whirly Fizzle commented at 2017-09-13T21:00:59Z This is fixed for me with https://downloadcenter.intel.com/download/27058/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88345 OS Version: Microsoft Windows 10 64-bit (Build 15063) Windows Graphics Driver Version: 22.20.16.4771 |
Willow Wilder commented at 2017-09-13T21:18:53Z Firestorm Support has had a flood of complaints of this issue again since September 12th. Possibly related to the Windows September updates. Users testing on Second Life Viewer reporting the same issue.
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Willow Wilder commented at 2017-09-13T21:19:47Z Dang. I didn't refresh before posting and got caught by the snaparoo! |
Whirly Fizzle commented at 2017-09-17T14:03:48Z Ref: BUG-134318 |
Whirly Fizzle commented at 2017-10-25T18:52:44Z I'm leaving this comment on behalf of [~Izzie.Graves] because she cannot comment on this issue.
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Firestorm support has had multiple reports about this problem over the last few days.
There is no known workaround yet apart from rolling back the graphics driver.
Steps to Reproduce
Login on a system with Intel graphics with the latest 21.20.16.4678 (same as 15.45.19.4678) graphics driver installed.
This is the buggy driver: https://downloadcenter.intel.com/download/26836/Intel-Graphics-Driver-for-Windows-15-45-?product=88345
The system given in the environment section will reproduce the bug.
Note that this same system does not reproduce the bug when using the older 21.20.0016.4627 Intel graphics driver.
Observed Behaviour
The viewer UI is clipped on all sides, most notably at the top & bottom of the screen.
See Fig 1 attached.
Note on Fig 1 that the toolbar buttons on the sides & bottom of the screen are clipped.
The top menu bar is totally hidden & the navigation & favorites bar is partially hidden.
The media controls, L$ balance,Buy L$ button & SLT time etc are totally hidden.
The click area on the UI is ~1cm lower then it should be, making it very difficult to select UI elements.
Expected Behaviour
Viewer UI should fit correctly on screen as it did with earlier Intel graphics drivers, eg) 21.20.0016.4627
Fig 2 attached shows expected behaviour.
Fig 2 was taken on the same laptop running using the Nvidia graphics card.
Workarounds
Run the viewer in full screen mode.
LL viewer: Advanced -> Show Debug Settings -> Set FullScreen to TRUE.
Firestorm Viewer: Preferences -> Graphics -> General -> Tick "Fullscreen Mode".
Relog
Roll back the graphics driver.
Minimizing/maximizing/resizing the viewer window does not fix it.
Changing the UI Scaling setting does not fix it (Preferences -> Advanced -> UI Size).
If I set the UI size to be very large, I can just about see the top menu bar options but the UI is so huge it's unusable & floaters will not fit on screen.
Setting the UI size to minimum increases the clipping on each side of the screen.
Using
--noprobe
does not fix it.Ticking "Disable display scaling on high DPI settings" does not fix it, with or without
--noprobe
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Original Jira Fields
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