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[BUG-100858] Latest Intel graphics driver 21.20.16.4678 causes viewer screen to be too large, top menu bar missing & click area ~1cm too low #372

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sl-service-account opened this issue Jun 18, 2017 · 7 comments
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[BUG-100858] Latest Intel graphics driver 21.20.16.4678 causes viewer screen to be too large, top menu bar missing & click area ~1cm too low #372

sl-service-account opened this issue Jun 18, 2017 · 7 comments
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sl-service-account commented Jun 18, 2017 •
edited by sl-issues-importer bot

  • Firestorm support has had multiple reports about this problem over the last few days.

  • There is no known workaround yet apart from rolling back the graphics driver.

    Steps to Reproduce

  • Login on a system with Intel graphics with the latest 21.20.16.4678 (same as 15.45.19.4678) graphics driver installed.

  • This is the buggy driver: https://downloadcenter.intel.com/download/26836/Intel-Graphics-Driver-for-Windows-15-45-?product=88345

  • The system given in the environment section will reproduce the bug.

  • Note that this same system does not reproduce the bug when using the older 21.20.0016.4627 Intel graphics driver.

    Observed Behaviour

  • The viewer UI is clipped on all sides, most notably at the top & bottom of the screen.

  • See Fig 1 attached.

  • Note on Fig 1 that the toolbar buttons on the sides & bottom of the screen are clipped.

  • The top menu bar is totally hidden & the navigation & favorites bar is partially hidden.

  • The media controls, L$ balance,Buy L$ button & SLT time etc are totally hidden.

  • The click area on the UI is ~1cm lower then it should be, making it very difficult to select UI elements.

    Expected Behaviour

  • Viewer UI should fit correctly on screen as it did with earlier Intel graphics drivers, eg) 21.20.0016.4627

  • Fig 2 attached shows expected behaviour.
    Fig 2 was taken on the same laptop running using the Nvidia graphics card.

    Workarounds

  • Run the viewer in full screen mode.
    LL viewer: Advanced -> Show Debug Settings -> Set FullScreen to TRUE.
    Firestorm Viewer: Preferences -> Graphics -> General -> Tick "Fullscreen Mode".
    Relog

  • Roll back the graphics driver.

  • Minimizing/maximizing/resizing the viewer window does not fix it.

  • Changing the UI Scaling setting does not fix it (Preferences -> Advanced -> UI Size).
    If I set the UI size to be very large, I can just about see the top menu bar options but the UI is so huge it's unusable & floaters will not fit on screen.
    Setting the UI size to minimum increases the clipping on each side of the screen.

  • Using --noprobe does not fix it.

  • Ticking "Disable display scaling on high DPI settings" does not fix it, with or without --noprobe.

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Original Jira Fields
Field Value
Issue BUG-100858
Summary Latest Intel graphics driver 21.20.16.4678 causes viewer screen to be too large, top menu bar missing & click area ~1cm too low
Type Bug
Priority Unset
Status Needs More Info
Resolution Unresolved
Reporter Whirly Fizzle (whirly.fizzle)
Created at 2017-06-18T02:11:24Z
Updated at 2017-10-25T18:52:44Z 
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2017-06-19T11:46:40.840-0500',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Filling in',
  'What were you doing when it happened?': '...',
  'What were you expecting to happen instead?': '...',
}
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Whirly Fizzle commented at 2017-06-18T15:48:29Z

It appears this is a known OpenGL bug with the latest Intel driver.
It's affecting other programs including Blender & Minecraft.

There should be a driver fix soon, ref: https://communities.intel.com/message/479361#479361

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Kyle Linden commented at 2017-06-19T16:46:41Z

Thank you Whirly for the report.

Everyone please note the quick work around is to use FullScreen mode and relog. See Whirly's steps in the Description to do this.

When Intel has resolved this issue we'll close this report.

Thanks!

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Whirly Fizzle commented at 2017-09-13T21:00:59Z

This is fixed for me with https://downloadcenter.intel.com/download/27058/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88345

OS Version: Microsoft Windows 10 64-bit (Build 15063)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 530

Windows Graphics Driver Version: 22.20.16.4771
OpenGL Version: 4.2.0 - Build 22.20.16.4771

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Willow Wilder commented at 2017-09-13T21:18:53Z

Firestorm Support has had a flood of complaints of this issue again since September 12th. Possibly related to the Windows September updates. Users testing on Second Life Viewer reporting the same issue.

https://jira.phoenixviewer.com/browse/FIRE-21264?focusedCommentId=183617&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-183617

Whirly Fizzle added a comment - 18 minutes ago
This is fixed for me with https://downloadcenter.intel.com/download/27058/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88345
OS Version: Microsoft Windows 10 64-bit (Build 15063)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 530
Windows Graphics Driver Version: 22.20.16.4771
OpenGL Version: 4.2.0 - Build 22.20.16.4771

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Willow Wilder commented at 2017-09-13T21:19:47Z

Dang. I didn't refresh before posting and got caught by the snaparoo!

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Whirly Fizzle commented at 2017-09-17T14:03:48Z

Ref: BUG-134318
Older intel chips, in this case the i3-3130M with Intel HD 4000 graphics can't update to the 22.20.16.4771 driver.
The latest driver available for that card is 15.33.45.4653, https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
Unknown yet whether the 15.33.45.4653 driver has this bug or not, hopefully BUG-134318 will reply.

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Whirly Fizzle commented at 2017-10-25T18:52:44Z

I'm leaving this comment on behalf of [~Izzie.Graves] because she cannot comment on this issue.

Computer: HP Notebook - 17-x051nr running Win 10 with Intel HD 520 Graphics adapter

This laptop was running the latest driver from HP (15.301.2211.0 Rev.A dated Mar 31, 2016). HP does not make earlier versions of their OEM drivers available for download (why oh why not, HP?). Drivers from Intel refuse to load, probably because this adapter is OEM.

As a last resort we tried using "Update Driver" via Device Manager and found an older HP driver file already on the system - HP Intel HD Graphics driver 20.19.15.4377 dated Jan 25 2016. This driver was old enough that it fixes the clipping and bad rendering issues for Firestorm, but interestingly not for Minecraft.

HP and other OEM card users that cannot roll back and cannot locate the right drivers online may went to check if there are existing drivers on their system using the method above to locate and install them. Be sure to disable automatic driver updates in Win 10 to prevent an unwanted upgrade.

Firestorm 5.0.7 (52912) Jun 12 2017 23:31:02 (Firestorm-Release) with Havok support

CPU: Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz (2303.99 MHz)
Memory: 6033 MB
OS Version: Microsoft Windows 10 64-bit (Build 15063)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 520

Windows Graphics Driver Version: 20.19.0015.4377
OpenGL Version: 4.2.0 - Build 20.19.15.4377

This was referenced Feb 14, 2024
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