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Issue Details (XML | Word | Printable)

Key: WEB-689
Type: Bug Bug
Status: Closed Closed
Resolution: Fixed
Priority: Normal Normal
Assignee: Rob Linden
Reporter: Zai Lynch
Votes: 3
Watchers: 4
Operations

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3. Second Life Website - WEB

Email feature failing for certain mail providers

Created: 03/Jun/08 09:38 AM   Updated: 31/Oct/08 05:15 AM
Component/s: wiki.secondlife.com
Affects Version/s: None
Fix Version/s: None

Time Tracking:
Not Specified

File Attachments: 1. JPEG File Confirmation Email.jpg (2.25 MB)
2. JPEG File ConfirmedEmailAddress.jpg (2.25 MB)
3. JPEG File Sending Wiki Email.jpg (3.75 MB)

Image Attachments:

1. Wiki Email Sent.jpg
(154 kB)
Environment: /

Linden Lab Issue ID: DEV-16777


 Description  « Hide
wiki confirmation email for certain email providers (e.g.: gmx.de and xs4all.nl ) is not received (not a spamfolder problem)

 All   Comments   Work Log   Change History      Sort Order: Ascending order - Click to sort in descending order
Rob Linden added a comment - 18/Jun/08 12:20 PM
This should be fixed now. Let me know if you're still having a problem with it.

Zai Lynch added a comment - 18/Jun/08 06:14 PM
At least the confirmation E-Mail by registering a new address is still not received. (Can't tell about the other features now)

Meghan Dench added a comment - 25/Jul/08 12:41 PM
I've tested the Wiki Email and it's all working fine, images are attached. : )

Linuxtrek Umaga added a comment - 07/Aug/08 02:03 AM
Works for me. I have a Gmail address.

Zai Lynch added a comment - 27/Aug/08 02:37 PM
It is only connected to certain domains. So for example @gmx.de refuses to work while @web.de works. Same seems to be with this dutch provider. It is reproducable with different accounts and not a problem with a spam filter (at least the mail doesn't appear in the spam folder).

Silver Colman added a comment - 27/Aug/08 02:56 PM
GMX dont work. I try to add the same email adress as my secondlife account have, but never got a email from wiki. According to wiki, the email was sent.

https://wiki.secondlife.com/wiki/User:Silver_Colman


Lisa Lowe added a comment - 27/Aug/08 03:30 PM
I have this problem also with @xs4all.nl. I tried several times already, but I never received any confirmation email yet. Can't find it in the spam boxes either.

stevenSDF Fisher added a comment - 23/Sep/08 02:36 AM - edited
I remember when the tracker was first set up that the email failed to be accepted by my email server, lowering postfix's security fixed it and allowed the emails to be accepted. It was rejecting anything from the cascadeo host, which I notice the wiki is also sending mail from. Perhaps it is a similar problem.

I can't remember the details though and the logs don't go back that far. I shall try and find out if someone wants though.


stevenSDF Fisher added a comment - 23/Sep/08 03:39 AM
I tried upping the UCE policy checks and then it started blocking mail from cascadeo.

Sep 23 11:29:56 www postfix/smtpd[5038]: NOQUEUE: reject: RCPT from smtp.cascadeo.com[209.221.173.215]: 450 4.1.8 <www-data@lindenlab9.corp.cascadeo>: Sender address rejected: Domain not found; from=<www-data@lindenlab9.corp.cascadeo> to=<blahblah> proto=ESMTP helo=<smtp.cascadeo.com>
Sep 23 11:29:56 www postfix/smtpd[5038]: disconnect from smtp.cascadeo.com[209.221.173.215]

It seems that because the from address, "www-data@lindenlab9.corp.cascadeo," can't be resolved it's rejecting it.


Zai Lynch added a comment - 23/Sep/08 03:58 AM
so in other words: "the problem needs to be forwarded to the mail providers and can't be fixed here"?

stevenSDF Fisher added a comment - 23/Sep/08 04:08 AM
Something like that, I imagine.

I fixed the problem on my server by turning off the checks and just letting spamassassin & co. handle everything.


Zai Lynch added a comment - 29/Oct/08 04:03 PM
Guess that's a problem of the mail service and has nothing to do with Linden Lab then. So I'll resolve it as "Won't Finish"

Rob Linden added a comment - 29/Oct/08 04:10 PM
FWIW, there was a little more work done on this one, iirc. Cascadeo fixed it so that the From line contains a valid email address. That should get more mail unstuck from spam folders.

Zai Lynch added a comment - 29/Oct/08 04:57 PM
oh, it looks like that resolved the issue. I just tested it with a @gmx.de account and it turned out fine. So yes, it was www-data@lindenlab9.corp.cascadeo in late September still and is now no-reply@lindenlab.cascadeo.com which is accepted. The former didn't even make it till my spambox but was filtered by the provider at an earlier level already.
thx for changing! marked it as fixed.

stevenSDF Fisher added a comment - 31/Oct/08 05:15 AM
Works on my server with the security turned up too, looks like that was the issue.